MSC Malaysia currently counts 579 active Global Business Services (GBS) companies within its fold, with 57% being foreign direct investments (FDIs). 30 per cent of the foreign-owned GBS are part of the Forbes Global 2000 and Fortune 500 companies.
While the number of active GBS companies accounts for approximately 20 per cent of the total number of active MSC Malaysia companies, GBS is the largest contributor to MSC Malaysia’s performance, adding up to 50 per cent of investments, 66 per cent of exports, 61 per cent of jobs created.
In ASEAN, the number of GBS centres has grown by nearly 70 per cent since 2010, where Malaysia hosts more than a third of these centres, followed by the Philippines and Singapore (Source: SSON Analytics).
The government’s commitment to improving digital infrastructure and providing a pipeline of digitally ready workforce allows Malaysia to reinvent itself as the preferred location for high-value GBS such as Robotic Process Automation (RPA) Analysis, Artificial Intelligence (AI) and Data-led processing and Cybersecurity.
A thriving industry, integral to Malaysia’s digital economy
The recent economic slowdown caused by the COVID-19 pandemic has created multiple implications for the GBS industry. However, despite the current pandemic conditions and challenges, Malaysia has seen its GBS industry sustain during this period due to its conducive business environment and access to talent.
Such GBS/ BPO services provided are important supporting functions for the industry and businesses at large and we’ll continue to support our members and industry together with the government of Malaysia, the OM Chair said.
OM, formerly known as Outsourcing Malaysia was an initiative of the GBS industry, formed in 2006 by PIKOM – the National Tech Association of Malaysia to promote and develop Malaysia as a global hub for high-value Digital Global Business Services.
The global customer management and experience industry is undergoing a major revolution as a result of process automation, Search Engine Optimisation (SEO), AI and machine learning.
The pace of change is accelerating, fuelled by technology and changes in customer expectations. The industry in Malaysia has already begun to upskill our workforce into higher-value roles, where complex customer interaction meets technology, resulting in enrichment of customer services and experiences.
This will continue to position Malaysia as the location of choice for companies looking to expand or establish new customer management delivery centres.
The role of digital technology and services is evident, especially following the outbreak of the Covid-19 pandemic which has led to further acceleration of digitalisation and accentuated GBS as a key pillar for an organisation’s resilience and agility.
Many organisations rely on GBS to help them explore and deliver innovation, automation, advanced services, and new ways of working. The scope of GBS now includes finance, information technology (IT), Human Resource (HR), and procurement, as well as other functions, and that can be delivered onshore or offshore.
This is further supported in the State of the Shared Services Market Report (SSON) survey which indicates that Malaysia’s Shared Services & Outsourcing (SSO)/GBS practitioners have confirmed that the rapid evolution and expansion of the digital economy is key in driving the GBS industry forward.
The finding says that the integration of digital technology has redefined companies in terms of process excellence, human capital management, data and technology skills development, and digital workforce in the shape of an RPA-enabled workforce.
Malaysian companies are leveraging the GBS model to adopt and accelerate digital transformation, shifting focus from cost arbitrage to value-driven services.
While Finance, HR and Customer Experience are the most common services, intelligent automation and data analytics now feature among the top range of services. Value-add and cost-saving from streamlining and centralising core functions are major factors encouraging more and more companies to outsource their business activities.
Companies have also recognised that digitalisation is a key enabler as digital-first processes are a prerequisite to enhance customer and employee experience. The most critical enabling criteria are the availability of skills and expertise in the new digital technologies.
Malaysia is now home to nearly half of all analytics-based services in ASEAN. To accelerate this growth, MDEC is engaging the industry to listen to their needs, develop a progressive and conducive policy and regulatory framework, and a robust pipeline of digital talents.
The Government’s support outlined in the Malaysia Digital Economy Blueprint (MyDIGITAL) through various phases until 2030 to drive the country’s high value-added economy and to become a net exporter of home-grown technologies and digital solutions will complement the rest of the national digital economy development initiatives such as the country’s GBS sector in the coming years.
Such moves will go a long way towards boosting investor confidence and for these companies to establish Malaysia as their preferred base to other emerging GBS locations such as India and China.
MDEC aims to continue leading the nation’s digital economy transformation towards the aspiration of Malaysia 5.0, enabling a society that is deeply integrated with Fourth Industrial Revolution (4IR) technology such as the Internet of Things (IoT), Data Analytics, AI, and Blockchain.
The agency has embarked on initiatives to empower more digitally-skilled Malaysians, enable digitally-powered businesses and attract more digital investments. Doing so will create new opportunities for both the people and businesses, contributing to the growth of a sustainable and equitable digital economy and firmly establishing Malaysia as the Heart of Digital ASEAN.
Researchers at the Indian Institute of Technology in Madras (IIT-Madras) have developed ‘BlockTrack’, a blockchain-based secure medical data and information exchange system for a mobile phone-based application. The application, which is the first of its kind, is currently being field-tested at the institute’s hospital.
BlockTrack aims to securely digitise healthcare information systems while ensuring the protection of sensitive personal information and medical records. It does this by decentralising the control and ownership of patient data, through a blockchain-based innovation. The BlockTrack innovation is now protected through a provisional IP filed with the Indian Patent Office, according to a news report.
The Android version has been developed separately for patients and doctors. It opens up universal and transferable healthcare information management and emphasises data privacy and tracking the spread of infectious diseases across geographies.
The report added that it allows the interoperability of systems from multiple hospitals, institutes, and healthcare organisations. The patient can choose to visit any healthcare facility on BlockTrack’s blockchain network without any concerns about duplication of records or re-registrations.
BlockTrack is developed by a team led by Prabhu Rajagopal, the Lead Faculty for Remote Diagnostics at the Centre for Nondestructive Evaluation (CNDE), under the Department of Mechanical Engineering, IIT Madras. This is one of the first implementations of blockchain technology for securing healthcare data management systems. The approach is expected to make an impact in securely digitising and maintaining unique patient records across the country and eventually across the world.
K Vijay Raghavan, the government’s Principal Scientific Adviser, said that the objectives of the National Digital Health Mission launched last year was the secure processing of individual data and easy accessibility of digitalised personal and medical records by individuals and health service providers. The effective implementation of these objectives will require leveraging emerging technologies, and BlockTrack is a step in the right direction.
Recently, Raghavan launched the Mental Health and Normalcy Augmentation System (MANAS) mobile application to promote health and wellbeing in the country. MANAS was endorsed as a national programme by the Prime Minister’s Science, Technology, and Innovation Advisory Council (PM-STIAC).
As OpenGov Asia reported, MANAS is a comprehensive, scalable, and national digital wellbeing platform designed to augment the mental well-being of Indian citizens. The app integrates the health and wellness efforts of various government ministries. Also, scientifically validated indigenous tools with gamified interfaces were developed and researched by several national bodies and research institutions. Though the app is still to undergo field trials and is not available for public use as yet, it will be a platform catering to the overall wellness of people of all age groups and genders.
The application supports teleconsultation, especially for mental health-related problems. It is capable of health tracking and data records will be maintained, which will help users for future consultations. According to the scientist that conceptualised and led the execution of the mission, MANAS intends to build a healthier, happier, and more self-reliant community. MANAS is based on augmenting life skills and core psychological processes and is universally accessible. It delivers age-appropriate methods and promotes positive attitudes that focus on wellness. The initial version of MANAS targets promoting positive mental health in citizens aged 15-35 years.
The Intelligence Advanced Research Projects Activity (IARPA), from the Director of National Intelligence (DNI), issued the Microelectronics in Support of Artificial Intelligence (MicroE4AI) Seedling Broad Agency Announcement (BAA).
Technology solutions for advanced computing in support of artificial intelligence will require long-term advancements in microelectronics, which will result from fostering unified and multidisciplinary research and development approaches. The goal is to advance groundbreaking technologies that will help the Intelligence Community (IC) and the country deliver on the promise of AI.
The BAA solicits proposals for developing faster, more energy-efficient, and more resilient computing tools that are of importance to the future of the national security of the United States and its leadership in artificial intelligence. The solicitation focuses on advanced engineering and applied research efforts into novel computing models, materials, architectures, and algorithms to enable the advancement of artificial intelligence and machine learning. They are interested in research and development efforts that promote advances in microelectronic devices and circuits, and the chemistry and physics of new materials, which are aimed at overcoming challenges concerning the physical limits on transistors, electrical interconnects, and memory elements.
IARPA anticipates granting multiple seeding awards to explore and develop novel technology solutions. They invest in high-risk, high-payoff research programmes to tackle some of the most difficult challenges of the agencies and disciplines in the IC. The agency collaborates across the IC to ensure that their research addresses relevant future needs.
This cross-community focus ensures our ability to address cross-agency challenges, leverage both operational and R&D expertise from across the IC, and coordinate transition strategies with their agency partners. It brings the best minds in the field to bear on their research by sponsoring a full and open competition to the greatest extent possible. A research programme gets started when both a powerful research idea and an exceptional person to manage the programme are available.
As reported by OpenGov Asia, the U.S. has developed and leverage AI to achieve several results. A research project funded by the National Science Foundation (NSF) develops an online tool called CitizenHelper. This tool can sort through millions of tweets to identify behaviours that could assist emergency agencies and give them an understanding of the population’s attitudes. The tool uses artificial intelligence (AI) techniques to filter the posts and then determine the relevance and information level of each tweet.
The AI tool helps to scale work that would be difficult for humans to do alone. Humans are good at contextual understanding to filter content but they cannot scale. Machines, on the other hand, are good at scaling, but they do not deeply understand the context very well. Hence, a human-AI teaming approach is invaluable. The algorithms need humans to help them improve their accuracy. CitizenHelper allows this very seamless interactive mechanism for humans and computers. The humans can provide feedback to the machine on what the machine has predicted.
Looking at social media has a huge benefit as it gives information in real-time. Therefore, it reflects people’s behaviour as opposed to expectations of what people’s behaviours are. The research team continue to work on improving the tool and teach the AI algorithms to be more specific. When a new data point comes in and the algorithm is unsure of what to do with it, a human user can provide feedback. This is a specific type of activity called active learning in the world of machine learning and AI.
The goal is to determine whether this human-AI interaction can make a community more resilient. Volunteers trained to recognise problems can better understand what is happening in the community and what is being done about it. The AI cannot learn what the important information is without being taught by humans. However, humans will always have a role because of the context associated with emergency response and how it varies by place and time.
The Philippines’ Department of Information and Communications Technology (DICT) once again announced that it fully supports the Philippine IT and Business Process Management (IT-BPM) sector through its various initiatives to establish a nurturing ecosystem for innovative development.
The DICT’s Digital Cities 2025 Programme aims to develop the potential of the IT-BPM sector as an engine of growth to bridge the progress gap in the countryside and strengthen local economies. Previously termed Next Wave Cities, the Digital Cities 2025 programme aims to strengthen the industry-readiness of new centres by creating and developing ICT hubs in identified locations.
The programme is being implemented in cooperation with the Information Technology and Business Process Association of the Philippines (IBPAP) and Leechiu Property Consultants (LPC).
The IT-BPM posted remarkable employment and revenue growth for 2020 despite the challenges brought by the ongoing COVID-19 pandemic. The IBPAP reported a growth of 1.8% compared to 2019 and revenue of $26.7 billion in 2020, amounting to a 1.4% increase from 2019.
Additionally, the IT-BPM sector also recorded an increase in the number of full-time employees in the sector by 23,000, bringing the total to 1.32 million employees in 2020.
With the Digital Cities 2025 Programme, the agency invests in the identified cities and provide all the necessary institutional development activities to prepare them for the demands of the global digital economy. The DICT is helping these cities grow into established ICT business hubs outside Metro Manila.
Through a collaborative approach with their partners, local government units (LGUs), regional clusters and ICT councils, the agency aims to develop these areas as focal points for the revitalisation of the country’s economy, and for sustained growth in the long-term, the DICT added.
To intensify these efforts further, as reported by OpenGov Asia, DICT said that the plan is for industry experts to be ambassadors through various interventions to help reinforce the role of the IT-BPM industry in economic growth.
The IT-BPM Ambassadors will be resource speakers in various events and awareness fairs, sharing their professional expertise as part of an industry marketing campaign, assisting in content creation to promote Filipino talent and working alongside the DICT and IBPAP to implement related initiatives.
To be potential ambassadors, persons must be currently holding managerial positions in the IT-BPM industry with at least a 5-year tenure. The role seeks IT-BPM leaders who can effectively build and manage stakeholder relationships. Applicants who had previously worked on countryside operations are preferred.
The IT-BPM sector continues to be a priority for DICT, and it is ready to support and take the lead in making the necessary interventions to ensure that these digital cities achieve their potential. By working together with other executive agencies, LGUs, industry leaders, and academic institutions, which will enable each location to grow into centres of excellence that spur the development of other business sectors, de-risk Metro Manila concentration, create jobs, and boost the local economy. This will involve the strengthening of ICT councils in the region.
The Department continues to provide the 25 Digital Cities for 2025 with the necessary support in four key areas: institutional development, talent attraction, infrastructure development, and marketing and promotion. These interventions aim to help these localities achieve their full potential because of the government’s pursuit for countryside progress and inclusive growth.
Additionally, the digitalcitiesPH portal will provide investors and locators with essential information on cities and municipalities all over the Philippines. It will help assess each location’s potential as a global business centre. The IBPAP said that it recognised locations that have been crucial to the continued and growing relevance of the Philippines as a global investment destination.
Vietnam’s Prime Minister, Pham Minh Chinh, recently urged the Ministry of Information and Communications (MIC) to finalise and submit a national strategy on developing the digital economy and society by August this year. According to a press release, several other countries have already introduced strategies and programmes on digital transformation in a bid to optimise opportunities from the fourth industrial revolution (Industry 4.0).
In Vietnam, the digital economy and society have been growing rapidly, supported by the well-developed telecom and IT foundation, high Internet coverage, and a huge number of Internet users. The country is located at the centre of the Southeast Asian region and is poised to be a global hub of digital technology and the digital economy.
However, the country is coping with several limitations, including a favourable legal system for the digital economy, and especially a strategy on digital economy and digital society. The new strategy is expected to set a sound direction for ministries, sectors, and localities to get involved in the field.
In 2020, Vietnam kicked off a national digital transformation programme, under which the country will renovate management and administration activities of the government, production and business activities of enterprises, and the overall way of living and working. It aims to develop a safe, humane, and wide digital environment. The national digital transformation programme has the dual purpose of both developing the digital government and economy and establishing Vietnamese digital businesses with a global capacity.
In a press statement, MIC Minister, Nguyen Manh Hung, said that if Industry 4.0 is considered an institutional revolution, with changes in management and business models, Vietnam has many opportunities. It will be the revolution of new technologies in physics, biology, artificial intelligence, big data, IoT, and 3D printing, which can create landmark changes in the way people live. The Politburo has issued Resolution 52, which defines eight groups of policies for Vietnam to actively participate in the Industrial Revolution 4.0:
- Renewing thinking, unifying awareness, strengthening the Party’s leadership, State management over the Industrial Revolution 4.0
- Perfecting institutions to facilitate the 4th Industrial Revolution and digital transformation
- Developing essential infrastructure, especially digital infrastructure
- Developing the national innovation capacity
- Human resource development
- Developing priority industries and technologies
- International integration
- Promoting digital transformation
Vietnam’s digital economy will likely reach US$52 billion in value by 2025, as OpenGov Asia had reported. With the gross merchandise value (GMV) of its Internet economy accounting for over 5% of the country’s GDP in 2019, Vietnam is emerging as the most digital of all economies in the region.
Last year, the Vietnamese internet economy continued to record double-digit growth, at 16% year-on-year, the highest in Southeast Asia. All sectors except travel continued to grow in 2020, of which transport and food, and online media grew 50% and 18% compared to 2019. Only online travel dropped 28% in terms of GMV but is expected to grow 25% by 2025. This year’s seismic consumer and ecosystem shifts have advanced the Internet sector in unimaginable ways, putting it in a stronger position than ever.
The federal government has announced plans to invest nearly $1.2 billion to augment Australia’s digital capabilities through the Digital Economy Strategy. The funds, allocated as part of this year’s Budget, will seek to better prepare Australia to respond to the challenges and opportunities posed by the rapid digital transformation occurring in every sector.
The nation’s Prime Minister said the strategy will target investment in emerging technologies, building digital skills, encouraging business investment and enhancing digital government service delivery. He noted that every business in Australia is now a digital business, adding that this transformation is not merely a national one that needs to happen — it’s a global one that is happening.
The investment includes $100 million to support improving Australians’ digital skills, including a new pilot program for work-based digital cadetships. In addition, $124.1 million will be allocated to initiatives aimed at building Australia’s AI capabilities. This will include the establishment of a National Artificial Intelligence Centre led by the CSIRO’s data science arm Data 61.
Projects aimed at enhancing government services will include a $200.1 million overhaul of the myGov platform and $301.8 million to enhance the My Health Record digital health system as well as an expansion of the digital identity system.
Other initiatives will include an expansion of the Digital Solutions – Australian Small Business Advisory Service, a Digital Games Tax Offset aimed at helping Australia improve its share of the global game development market and a $50 million investment aimed at enhancing cybersecurity in government, data centres and future telecommunications networks. Australian Information Industry Association CEO Ron Gauci said the investments will be warmly welcomed by the technology sector, but added that some of the commitments do not go far enough.
The Prime Minister said, “We’ve been advocating for significant investment in health, skills, cybersecurity, digital payments and AI. Today’s investment of $124.1 million for AI shows the federal government’s continued commitment to ensuring Australia becomes a leading digital economy.”
“However, in April we demonstrated that to fully fund a National AI Strategy, $250 million was needed. While investment in R&D is important, more needs to be done to ensure that there is a significant investment in the commercialisation of AI here in Australia to deliver jobs and economic growth. Without it, we will continue to fall behind the rest of the world.”
The CEO of an NSW tech firm likewise urged the government to carefully plan the investments to ensure the funds are being spent efficiently. He noted that the government’s upcoming $1.2 billion digital economy fund and accelerate Australia digitally is a step in the right direction, reflecting the importance of digital technologies and tech-driven businesses in keeping the economy going and putting Australia squarely on the global innovation map.
However, the nation needs to see adequate and holistic approaches to every aspect of Australia’s digital economy in order for any of the planned budget to be spent effectively, he said. This is particularly true for the area of cybersecurity — the government will be devoting $50 million to enhancing cybersecurity, and to ensure Australians and Australian businesses truly benefit from every dollar spent, this must lead to nation-wide standards for cybersecurity adoption, appropriate upskilling and training programs, he said.
A tech firm operating under the Hong Kong Smart Government Innovation Lab recently announced that it has launched new solutions which are now ready to be acquired by companies and institutions.
Solution description – factory-terminated optical fibre tip-to-tip network infrastructure cabling for offices and data centres
Thanks to fibre optics, invented in the firm’s lab in 1970, enormous amounts of data, phone calls and video can move around the planet. That movement of data has, in turn, enabled innovation after innovation, including the internet, cloud, mobile boom, streaming TV, autonomous cars, bitcoin, AI – and whatever comes next.
The firm’s solutions create an optical fibre tip-to-tip solution for LAN and data centres consisting of housings, modules, panels, trunks, harnesses, and jumpers. IT operators have an exhaustive list of desirable parameters they employ to ensure their facilities’ smooth and efficient operation the firm strives to exceed their expectations.
The company interviewed over 3,000 operators, and the outcome remained the same – the infrastructure must be reliable, high-quality, flexible, manageable, scalable, and visible to support a 24/7 year-round operation without question.
The tech firm’s award-winning EDGE™ solutions are high-density pre-terminated optical cabling solutions that simplify installation and improve performance in the office LAN and data centre environment. EDGE solutions provide increased system density when compared to traditional pre-terminated systems and offer the highest port density in the market.
The firm’s ClearCurve® bend-optimized optical fibre is the core element ensuring reliability when designing custom-engineered components thanks to its significant reduction in macro-bend loss even in the most challenging bend scenarios.
This technology enables the company to provide significantly greater density across the range combined with simple design and integration for LAN and SAN areas of cabling infrastructure. Infrastructure performance management is a traffic monitoring method being transmitted and received along with a link in a network providing real-time visibility.
This method can be done actively through electronic devices that can replicate and send the link’s data to the monitoring device (also called mirroring or spanning). Alternatively, it can be done through passive optical taps or port taps, transmitting all the data to the intended recipient and a monitoring device simultaneously. It can also filter the data and send it to various software tools for analytics, where it is then sent to an application-layer software for use by network administrators.
All EDGE solutions products, except TAP modules and 24-fibre MTP® single-mode assemblies, are manufactured with the firm’s proprietary CleanAdvantage™ technology, a new cleaning process implemented at the factory that uses residue-free cleaning fluids.
The firm’s proprietary nozzle design enables a focused and directed spray to the end-face, virtually cleaning the entire ferrule. All CleanAdvantage products are also shipped with optimized dust caps engineered to maintain the end-face cleanliness until the first mating connection. CleanAdvantage eliminates the need for scoping and cleaning before the initial field connection, reducing installation time and cost.
The solution was developed to be applied across the areas of City Management, Commerce and Industry, Environment, Finance, Housing, Infrastructure, Recreation and Culture as well as Transport.
The solution employs Artificial Intelligence (AI), Augmented Reality, Cloud Computing, Internet of Things (IoT), Machine Learning, Mobile Technologies and Virtual Reality.
The company’s EDGE factory-terminated solutions have been deployed by finance institutes, technologies enterprise and government in the global marketplace.
The factory-terminated tip-to-tip optical fibre components allow for reduced installation time and faster moves, adds, and changes (MACs). Corning factory-terminated solutions provide improved system performance, ensure component compatibility, and yield consistently high quality.
EDGE solutions consist of an extensive range of housings, trunks, modules, adapter panels, harnesses, patch cords, and accessories for extended flexibility. The universally-wired modular system components provide simplistic management for quick-and-easy networking MACs with none of the polarity concerns associated with special polarity-compensating components.
The deployment of a scalable optical connectivity solution allows infrastructure to meet current and future data rates’ requirements. Scalability enables the physical expansion of the cabling infrastructure to additional servers, switches, or storage devices and flexibility to the infrastructure to support a migration path for increasing data rates.
As technology evolves and standards are completed to define data rates such as 40/100/400G Ethernet, Fibre Channel (32G and beyond), and InfiniBand (40G and beyond), the cabling infrastructures installed today must provide scalability to accommodate the need for more bandwidth in support of future applications.
The Philippines’ Anti-Red Tape Authority (ARTA) is proposing to make the use of digital signatures mandatory in national government agencies (NGAs) and local government units (LGUs).
During the Ease of Doing Business Summit, ARTA urged NGAs and LGUs to subscribe to the Philippine National Public Key Infrastructure (PNPKI) of the Department of Information and Communications Technology (DICT) to generate e-signature. The DICT can also accredit digital signatures of private institutions.
As per ARTA, the Commission on Audit (COA) is already drafting a circular to recognise the use of digital signatures in all government transactions as well as the crafting of the guidelines on the use of digital signatures.
Aside from the mandatory use of digital signature, ARTA is pushing for a unified online payment system for all fees, contributions, and taxes across NGAs and LGUs. They are already in initial talks and discussions with the concerned agencies, and they are proposing that the Land Bank of the Philippines as one of the government banks to be the payment aggregator of all these payments.
Along with the implementation of e-payment, the agency said that they are currently ironing out the guidelines in the issuance of electronic copies of receipts by the NGAs and LGUs. The use of e-signature and e-payment in government transactions is part of the administration’s push to automate services and processes in public offices.
As reported by OpenGov Asia, the government said that integrating information and communications technology in government service is the best way to prepare for the digital demands of the new norm brought by the pandemic.
With a mandate to promote public trust and efficiency in the delivery of public services, ARTA is well positioned to deploy this initiative as part of its strategy. The adoption of digital signatures complements the ARTA’s Advisory Nos. 1 and 2, s. 2020, that urge all government entities to fast-track public transactions through alternative online procedures and the use of e-signatures for official documents.
The Ease of Doing Business and ARTA Council, the policy and advisory body of ARTA previously convened a video conference to discuss initiatives during the COVID-19 pandemic. During the virtual meet, the council discussed strategies towards the digitisation of government functions as the country transitions into the new normal as it relates to the COVID-19 crisis.
The council agreed that all government agencies should significantly increase the adoption of technology for efficient and timely delivery of government services. Such adoption of technology and deployment of online services will minimise the risk of further spreading of the virus as well as better serve citizens in general.
These efforts are in line with President Duterte’s directive to ease government-to-citizen transactions during the ongoing state of a public health emergency, and in compliance with the directive of the Inter-Agency Task Force (IATF) for government agencies to minimise bottlenecks in the delivery of vital public services.
Previously, ARTA launched its flagship programme NEHEMIA or the National Effort for the Harmonisation of Efficient Measures of Inter-related Agencies. Programme NEHEMIA is a sectoral-based streamlining effort that is directed towards speeding up and realisation of the Socio-Economic Agenda of the government. It targets to reduce the time, cost, requirements, and procedures in sectors of economic and social significance by 52% within 52weeks.
The programme NEHEMIA is in line with ARTA’s mandate to adopt a whole-of-government approach in the streamlining of government services. It is also aligned with the recently released Administrative Order 23: Eliminating Overregulation to Promote Efficiency of Government Processes signed by the President.