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Malaysia Embracing a Tech-Optimised Future

The Malaysian Investment Development Authority (MIDA) has taken a significant step towards digitalising three critical certificates within the manufacturing sector: the Manufacturing Licence, Permit PDA Certificate, and Pioneer Status Certificate. This development is in alignment with MIDA’s ongoing digital transformation efforts, aimed at optimising government processes and service delivery, with a particular focus on improving the tech-driven business environment in Malaysia.

These digital certificates are now accessible through the InvestMalaysia Portal, a platform introduced in 2021 to facilitate investments in Malaysia. The integration of these manufacturing certificates into the digital ecosystem is expected to enhance the efficiency and accessibility of the InvestMalaysia Portal, streamlining the process for investors to obtain essential approvals and permits.

The Minister of Investment, Trade, and Industry (MITI) noted that the digitisation of manufacturing certificates within the InvestMalaysia Portal represents a notable step forward in the modernisation of public services. It is designed to provide investors with a more comprehensive, seamless, and personalised experience, in line with one of the primary objectives of the forthcoming New Industrial Master Plan 2030. This initiative in digitalisation also plays a role in enhancing accountability, transparency, and cybersecurity, further strengthening Malaysia’s standing as a regional digital hub.

The CEO of MIDA explained that through comprehensive end-to-end automation, MIDA seeks to curtail processing times, fortify its client charter commitments to investors, and attain its digital transformation objectives to cater to the evolving demands of the industry.

This underscores MIDA’s dedication to harnessing data and embracing emerging technologies, thereby facilitating the advancement of a digital economy. This approach will empower MIDA to respond more efficiently to the requirements of investors and foster a conducive environment for conducting business.

A distinctive aspect of this initiative is the incorporation of the Digital Organisation Trustmark seal, featuring both the MITI Trustmark (present in the Manufacturing Licence and Permit PDA certificates) and the MIDA Trustmark (present in the Pioneer Status Certificate).

These seals are seamlessly embedded into the certificates, bolstering document security in accordance with the Digital Signature Act (DSA) 1997 and the Digital Signature Regulation (DSR) 1998. Additionally, the digitally enhanced certificates include a secure QR Code, offering a means of verification to ensure document authenticity, which users can verify using a designated tool.

This transition from traditional, paper-based certificates to digital formats underscores a commitment to technological modernisation. The InvestMalaysia Portal, introduced just two years ago, has swiftly become a central platform for investors seeking opportunities in Malaysia. By incorporating essential certificates into this portal, MIDA and MITI have created a streamlined solution for investors, facilitating their access to the licences and permits required for manufacturing activities.

The rationale behind this digital transformation aligns with broader technological trends and Malaysia’s aspiration to become a tech-driven economy. It supports the country’s goal of attracting more foreign direct investment (FDI) and promoting economic growth.

Additionally, the digitalisation of certificates aligns with global trends towards increased digitalisation and automation of government services. Numerous countries are adopting digital signatures, online portals, and automated systems to simplify administrative processes. Malaysia’s move towards digitising manufacturing certificates underscores its commitment to staying at the forefront of this digital shift.

A noteworthy feature of this initiative is the inclusion of the Digital Organisation Trustmark seal. This seal, which combines the MITI Trustmark and the MIDA Trustmark, signifies trust and authenticity. It assures that the digital certificates are not only valid but also secure, complying with relevant digital signature regulations. The addition of a secure QR Code further enhances document security, allowing users to easily verify their authenticity.

From a practical standpoint, this digitalisation initiative translates into tangible benefits for investors and businesses. The most significant advantage is a reduction in processing time. In a digital ecosystem, applications for manufacturing licences, permits, and pioneer status certificates can be submitted and processed much more rapidly compared to traditional paper-based methods. This expeditious process enables investors to commence their operations sooner, contributing to economic growth and job creation.

Furthermore, the digital certificates are accessible through the InvestMalaysia Portal, available 24/7. This accessibility eliminates the need for physical visits to government offices and reduces administrative burdens on investors. It also enhances transparency and accountability in the application process, allowing both investors and government agencies to track application statuses in real-time.

As Malaysia continues its journey to become a digital hub, initiatives like the digitisation of manufacturing certificates play a pivotal role. They not only enhance the business environment but also demonstrate the government’s commitment to embracing technology for the benefit of its citizens and investors. With these digital certificates, Malaysia is well-positioned to attract more investments and solidify its standing as a regional leader in the tech-driven economy.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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