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Malaysian firms confident of ability to manage AI

According to a recent report, a survey found that Malaysian firms are highly optimistic about their ability to adapt to Artificial Intelligence (AI) by 2035.

The New Economy Forum survey by a leading America financial, software, data, and media company covered 100 Malaysia-based business professionals. It found that 76 per cent of the respondents in the country agree or strongly agree that lifelong learning will be able to mitigate the threat that AI poses to manual jobs.

This is significantly higher than the global average of 64 per cent and slightly above the average of 70 per cent across the ASEAN region, the information and technology group said in a statement.

Conducted in April, the global survey gathered the views of 2,000 business professionals across 20 emerging and developed markets on what the future (specifically, 2035) will likely hold. This involved discovering their level of agreement or disagreement to a range of predictions about the world in 2035.

The survey also found that 61 per cent of Malaysians agree or strongly agree that by 2035, China and India would have surpassed the United States as the world’s centres of tech innovation.

It was noted that this is higher than the global average of 54 per cent. A substantial percentage — 49 per cent — of respondents in developed markets, including US respondents, agree or strongly agree that the two most-populous countries will eclipse the US in technology.

Malaysian firms rapidly adopting tech

A recent report by OpenGov Asia noted that another study conducted by a global leader in enterprise technology for finance and human resources found that Malaysian companies are leading in the Asia Pacific in terms of quantifying the return from their digital transformation initiatives.

The numbers show that 58% of C-Level executives are seeing measurable returns. Comparatively, only 47% of companies in Singapore and 34% in Japan have seen returns.

The study looked at the barriers to digital transformation from the perspectives of 1,000 C-level Executives and business leaders in Human Resources (HR), Finance and IT.

The findings came the Malaysian government has announced commitments to digitalisation this year and driving the Malaysian digital economy forwards. Malaysia’s digital economy is projected to contribute 21% of its GDP by 2022.

When looking at the key challenges to digital transformation, almost half (49%) of C-level executives in Malaysia see organisational silos as a key challenge – an environment where a company’s departments do not share operational information with one another.

Frustration with organisational silos was also felt by the other business leaders surveyed, with 73% of HR leaders and 54% of IT leaders in Malaysia highlighting this as a key barrier to transformation.

It was noted that as Malaysia’s digital economy rapidly expands, it is great to see that local companies are keeping pace and leading the region in their efforts to digitally transform. Despite this success, there still remains work to do to break down company silos to effect change at an enterprise level.

The key theme that comes through in this research is the lack of collaboration and integration among different functions across the region. Digital transformation is a team sport and requires strong support from the top and close collaboration among team members, from HR and Finance to IT and digital teams.

Key investment in the right technologies will help both increase employee and finance visibility and drive cross-departmental collaboration, accelerating digital transformation success.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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