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Malaysian goverment and food-ordering giant partner to help SMEs go digital

The Malaysian government is partnering with a mobile food delivery marketplace to facilitate the digitisation of micro-enterprises and SMEs and to encourage consumers digital spending.

This is part of the firm’s eCommerce and Shop Malaysia Online campaign, is also among the initiatives under the 35 billion short-term economic recovery plan (PENJANA) announced by the Malaysian Prime Minister.

The campaigns will run between June and September this year. As part of the campaign, the food ordering service will be supporting new micro-enterprises and SMEs with additional and targeted marketing support.

Additionally, specialised digital discount vouchers will be made available to encourage online spending on targeted local vendors on the firm’s platform.

Through a co-funded matching grant programme worth RM140 million with the Malaysia Digital Economy Corporation (MDEC) and selected eCommerce platforms, the Malaysian government will offer the onboarding training, subsidy and sales support to eligible micro-enterprises and SMEs in digitising and moving their businesses online.

Similarly, as part of PENJANA, the government will be co-funding digital discount vouchers and promotional codes with selected eCommerce platforms to encourage online consumer spending on products by local retailers.

The Managing Director of the firm stated that has expanded its services nationwide, it is fortunate to be in a position to help businesses recover and grow post-Enhanced Movement Control Order.

The firm hopes that more local businesses will participate in the eCommerce and Shop Malaysia Online campaign given the rising trends in eCommerce spending in the new normal.

Separately, over the weekend, the Prime Minister stated that Malaysia will exit the conditional movement control order as planned on 9 June and enter into the next phase of COVID-19 recovery.

As part of the next phase, commercial activities including sales and marketing transactions outside of business premises are permitted. Inter-state travel and domestic tourism activities are also allowed, except to designated areas under the Enhanced Movement Control Order.

According to an earlier article, consumer behaviour has possibly changed due to the Covid-19 pandemic, making the new normal permanent – something retailers need to prepare for to help the economy recover.

Malaysia’s Finance Minister said his ministry has seen online sales of fast-moving consumer goods growing by 40 per cent due to the pandemic.

In order to stem infections and not overwhelm the healthcare system, the government ordered businesses to be shuttered and the public to shelter at home starting 18 March. The move has helped to flatten the curve but cost Malaysia an estimated RM2.4 billion a day in lost wages.

On 4 May, the country started re-opening its economy with the Conditional Movement Control Order (CMCO), with some industries such as manufacturing and construction being allowed to operate based on normal operating capacity and operating hours.

However, the Minister cautioned against having unrealistic expectations, as it would take time to restart the economy.

“If you go to the malls, you can see people are slowly going out again, but it takes time because the psychological impact of COVID-19 or the MCO has been such that people are very careful of going out and they only go out if they need to.”

Part of the response is adopting and adapting to e-commerce, which has seen more traffic and purchases since the MCO started. He said new buyers now account for 40 per cent of all online sales.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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