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The Philippines National Capital Region Police Office (NCRPO) improved its digital transformation service with the S.A.F.E NCRPO APP Alert. The app was released to promote a more effective and quick procedure for reporting crime.
According to NCRPO chief Maj. Gen. Jonnel Estomo, the smartphone application can be used with a finger touch to promptly convey an alert to the nearest police officers patrolling in their area of authority. The app is linked to an alert server monitored by NCRPO’s Tactical Operation Centres (TOCs). The app will send alerts transmitted via a short messaging system (SMS) if no mobile network coverage is detected.
At the same ceremony, Department of Interior and Local Government (DILG) Secretary Benjamin Abalos Jr. stated that the app’s usage would assist the NCRPO in enhancing its response, especially given that the criminals have also embraced technology.
“With this app, if there is a crime to be reported immediately in Metro Manila, there will be a reaction within three minutes. I hope the moment comes when we can truly expand this, and I urge that it be done not just in Metro Manila but throughout the Philippines so that the influence is felt right down to the very last root,” he remarked.
According to Lt. Col. Mark Foncardas, NCRPO App Alert project manager, all barangay halls in Metro Manila have been activated and registered as part of the project’s initial phase. Meanwhile, the second phase of the proposal will include schools, hospitals, religious organisations, and entertainment venues.
The Eastern and Quezon City Police Districts also conducted a real-time simulation exercise to demonstrate the app’s efficacy and efficiency. “Now we get to the final phase for individual residences. After that, we can make it available for download in the last phase. This is critical for avoiding pranks or fraudulent notifications,” Foncardas noted.
Furthermore, the NCRPO S.A.F.E. Programme will provide a dedicated police alert hotline for all churches, mosques, and other similar institutions, as well as barangay halls within Metro Manila, for immediate police assistance for the protection of the religious sector and the general community via the barangays.
Estomo stated that the project aligns with the PNP’s KASIMBAYANAN programmes. Meanwhile, Abalos says he will explore the system’s use with the other PNP regional directors to decide its best aspects, such as connecting the apps to the 911 system (emergency hotline).
Furthermore, the PNP also supports the government’s SIM registration programme to combat cybercrime, as many Filipinos have become victims of text scams and data breaches daily. Interior Secretary Benjamin Abalos Jr. believes the law will enable the Philippine National Police and other law enforcement agencies to respond promptly to complaints and cases concerning mobile fraud. The Act makes it simpler for the PNP to track down and prosecute offenders who use communications equipment.
Similar online criminal issues have emerged in Thailand. Illicit cross-border internet use, ghost SIM fixation, and the suppression of bogus accounts have become major issues in the country. Chaiwut Thanakmanusorn, Minister of Digital Economy and Society (DES), recently assessed the success of the country’s efforts to combat cybercrime.
To address the issue of ghost SIMs, the NBTC has demanded that about 8,000 customers with more than 100 SIM cards confirm their identity by January 23. Furthermore, the NBTC has asked telecom service providers to investigate the use of cross-border internet services in the case of criminal cross-border internet trafficking. While the AMLO Office has issued an alert to resolve fraudulent accounts and suspected accounts used for illegal conduct. The notice warns when a criterion for determining or modifying the list of high-risk individuals emerges.
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Singapore’s Institute of Technical Education (ITE) has emerged as a trailblazer with its innovative Work-Study Diplomas (WSDips) initiative. Launched five years ago, the programme has evolved into a crucial pathway for ITE graduates seeking to elevate their qualifications. According to Dr Mohamad Maliki Bin Osman, the Second Minister for Education, the success of WSDips lies in its ‘learning by doing’ approach, aligning seamlessly with ITE’s practice-based curriculum.
Since its inception with 100 trainees across four courses in 2018, the WSDips initiative has witnessed exponential growth. With over 1,000 trainees now enrolled in 40 courses, the programme has become a testament to its effectiveness. Graduates not only experience salary growth but also boast high employability, with more than 70% choosing to stay in their respective companies post-graduation.
ITE is set to expand its successful WSDips initiative by introducing five new courses in 2024. This move reflects ITE’s commitment to staying ahead of the curve in addressing the diverse needs of both individuals and industries.
The new additions, ranging from Accountancy and Artificial Intelligence (AI) to Nursing and Tourism Management, showcase ITE’s dedication to providing upskilling opportunities tailored to the evolving demands of the workforce.
The WSDip in Accountancy aims to sharpen expertise in in-house accounting functions, addressing the intricate financial management needs of businesses. Recognising the pivotal role of technology, the WSDip in AI and Data Intelligence is designed to support businesses in executing robust digital strategies by nurturing talent well-versed in AI and data intelligence.
The WSDip in Electronics and Computer Engineering responds to the increasing importance of optimised operational efficiency in digital work environments. This course focuses on cutting-edge electronics and computer engineering, producing skilled professionals ready to tackle the challenges of an increasingly tech-centric world.
In the healthcare sector, the WSDip in Nursing offers an apprenticeship-based progression pathway, addressing the growing demand for healthcare professionals. This programme provides a structured and hands-on learning approach, ensuring that graduates are well-prepared for the dynamic field of nursing.
The WSDip in Tourism Management recognises the significance of the evolving tourism industry. Going beyond traditional approaches, this diploma encompasses a spectrum of skills, from customer behaviour analytics to sustainable tourism practices, preparing trainees to navigate this transformative industry.
The expansion of the WSDips portfolio underscores ITE’s dedication to offering specialised courses that address the contemporary workforce’s needs. By providing upskilling opportunities in crucial areas, ITE ensures its graduates are not only job-ready but also positioned to thrive in their chosen fields.
The integration of digitalisation courses into study diplomas has become a strategic imperative. This move is not merely a reaction to industry trends; rather, it represents a proactive measure to bridge the gap between traditional education and the rapidly evolving technological landscape.
Study diplomas tailored to include digitalisation courses offer myriad benefits, from heightened employability to cultivating a workforce prepared for the challenges of the digital age. Graduates possessing digital literacy are not only better positioned for a wide array of careers but are also empowered to contribute to innovation and entrepreneurship.
Moreover, these programmes play a pivotal role in addressing the global competitiveness of individuals and industries, ensuring that professionals have the necessary skills to navigate a digitally interconnected world.
As educational institutions adapt to include digitalisation courses, Singapore paves the way for a future workforce that is not only adaptive to industry-specific requirements but also capable of driving technological advancements in various fields.
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The Malaysian Investment Development Authority (MIDA) organised its forum aimed at catalysing Malaysia’s industrial commitment to sustainability goals. Held at the Connexion Conference & Event Centre, Bangsar South, in collaboration with the National SDG Centre and United Nations Global Compact Malaysia and Brunei (UNGCMYB), the forum strategically focused on leveraging technology adoption and embracing ESG (Environmental, Social, Governance) practices, especially among Small and Medium-sized Enterprises (SMEs) and Mid-Tier Companies (MTCs).

At its core, the forum delved into the critical challenges faced by industries, including financial constraints, talent shortages, and the scarcity of technical expertise. Crucially, it shed light on the government’s unwavering dedication to achieving the Sustainable Development Goals 2030 and transitioning toward the Net Zero 2050 aspiration.
The session was a knowledge hub, hosting influential figures in sustainability like Mr Faroze Nadar, Executive Director at UNGCMYB, Prof. Dr Ong Kian Ming from Taylor’s University, and Mr Asfaazam Kasbani from the National SDG Centre, Ministry of Economy. Technology experts and representatives from leading entities such as PETRONAS and EPF also contributed their perspectives, enriching the discourse.
YB Liew Chin Tong, Deputy Minister of Investment, Trade, and Industry (MITI), outlined the government’s New Industrial Master Plan 2030 (NIMP 2030). This plan encompasses ambitious goals and 12 outcome-based targets, aligning with the National Investment Inspirations. Stressing the importance of a holistic approach, YB Liew highlighted the necessity for sector-specific targets across manufacturing, energy, transport, and infrastructure to foster sustainable development.
MITI’s proactive stance was evident as the Deputy Minister unveiled the National Industry Environmental, Social, and Governance (ESG) Framework (i-ESG) to bolster SMEs and MTCs in embracing sustainability. The i-ESG aligns seamlessly with the MADANI Economy Framework, indicating a clear vision for inclusive and sustainable industrial growth.
Underpinning the significance of technology and innovation, YB Liew highlighted initiatives within the Budget 2024, demonstrating a dedicated push toward sustainability. Noteworthy allocations such as the RM2 billion National Energy Transition Facility fund and the potential RM1 billion biodiversity sukuk for carbon credits aim to uplift businesses while fostering a resilient economic landscape.
MIDA’s Chairman, YBhg. Tan Sri Dato’ Seri Dr Sulaiman Mahbob, emphasised MIDA’s pivotal role as the vanguard of sustainable investment projects like e-Mobility, Renewable Energy, and Circular Bio-economy. The establishment of MIDA’s Sustainability Division in August 2023 signifies its proactive approach towards sustainable practices, indicating a promising trajectory.
Tan Sri Dato’ Seri Dr Sulaiman Mahbob underscored the inevitability of sustainable practices in the evolving global landscape, stressing the urgency for Malaysia to embrace the green wave. MIDA’s commitment was echoed through initiatives like the Invest Malaysia Facilitation Centre (IMFC), aimed at bolstering investment facilitation and expediting service delivery, thereby fostering an investor-friendly environment.
MIDA’s forum served as a pivotal platform to galvanise technological innovation and sustainable practices, aligning Malaysia’s industries with global sustainability imperatives. With concerted efforts and strategic initiatives, Malaysia stands poised to lead the charge towards a greener and more resilient future.
Malaysia has set its sights on an ambitious agenda for sustainable development, aligning with global imperatives while tailoring initiatives to its unique socio-economic landscape. With a steadfast commitment to the Sustainable Development Goals (SDGs) for 2030 and a resolute transition toward the Net Zero 2050 aspiration, the nation aims to tackle multifaceted challenges. From addressing environmental concerns like carbon emissions and biodiversity preservation to fostering social inclusivity and economic resilience, Malaysia’s sustainable goals encompass a holistic approach. These efforts converge on technology adoption, ESG practices, and inclusive policies, positioning the nation to forge ahead as a beacon of sustainable progress in the region and beyond.
OpenGov Asia reported that Selangor, a key player in Malaysia’s push towards renewable energy, is set to contribute a substantial 1 to 1.5 gigawatts (GW) to the country’s electricity grid in the coming years, as announced by Menteri Besar Dato’ Seri Amirudin Shari.
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A delegation from the Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) met with the Permanent Mission of the Republic of Indonesia to the United Nations (PTRI New York) in New York. The meeting addressed the importance of digitisation as a fundamental foundation in bureaucratic reform.
Digitisation, involving representatives from the Ministry of PANRB and PTRI New York, discussed concrete steps to integrate technology into bureaucratic reform efforts. The discussion involved aspects such as implementing information systems, developing human resource capacity, and using technological innovation to enhance administrative efficiency.
In this meeting, the delegation from the Ministry of PANRB, led by Deputy for Institutional and Organisational Affairs Nanik Murwati, accompanied by Acting Assistant Deputy for Institutional and Organisational Affairs for the Economy, Maritime, and Investment of the Ministry of PANRB Ario Wiriandhi, was received by the Permanent Representative of Indonesia to PTRI New York, Arrmanatha Christiawan Nasir, and his team. The meeting began with discussions on the progress of institutional and organisational policy.
Nanik emphasised the urgency and importance of bureaucratic reform supported by data-based digital governance. “Digitisation through the SPBE architecture is the main foundation for bureaucratic reform, with its impact to be felt by the Indonesian people both domestically and internationally,” said Nanik.
Nanik demonstrated the Indonesian government’s commitment to advancing bureaucratic reform through digital transformation through this meeting. They underscored the importance of international collaboration, especially in exchanging knowledge and experiences related to implementing technology in public administration.
One of the main focuses of the meeting was to enhance the effectiveness of public services through implementing digital solutions. The delegation discussed the potential use of artificial intelligence, data analysis, and technology-based platforms to expedite decision-making processes and provide more responsive services to the public.
“The use of digital technology in various aspects of government operations, such as reporting, data management, and interagency coordination, can create a more open, transparent, and efficient environment,” said Nanik.
The Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB) emphasised simplifying and integrating business processes to strengthen digitisation. The main goal is to improve the effectiveness and efficiency of task implementation, programmes, and services across all government agencies, including those carried out by the Permanent Mission of the Republic of Indonesia (PTRI) in New York.
Nanik, the representative from the Ministry of PANRB, revealed that the next step is to conduct an in-depth review with PTRI New York regarding the institutional arrangement policy of the Indonesian Representative Abroad. This institutional arrangement aligns with the revision of Presidential Decree No. 108/2003 concerning the Organisation of the Indonesian Representation Abroad. This process aims to align and enhance the organisational structure to provide optimal support in diplomatic tasks.
The discussion highlighted crucial points, including the position and relationship of business processes and work procedures between PTRI and KJRI New York, KBRI Washington DC, and other organisational elements within the PTRI New York environment. The results of the meeting are expected to form a strong foundation to strengthen synergy and efficiency in diplomatic tasks at PTRI in New York.
Furthermore, through this collaborative step, Nanik believes that by implementing digitisation comprehensively in bureaucracy, there will be significant opportunities to improve the efficiency and responsiveness of public services. Digitisation will facilitate access and information exchange between agencies, reduce task execution time, minimise bureaucracy, and mitigate risks associated with manual processes.
This initiative addresses current needs and looks ahead, creating a robust foundation for adapting to ongoing technological developments. Thus, Indonesia can continue to deliver excellent and responsive public services, achieving the goal of sustainable bureaucratic transformation.
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The National Economic and Development Authority (NEDA) recently visited Dumangas, Iloilo, to witness the demonstration of SARAi, a cutting-edge remote-sensing technology developed by the University of the Philippines Los Baños.
This initiative is part of NEDA’s ongoing efforts to harness the potential of remote-sensing technologies for gathering timely crop data, a crucial element in providing anticipatory inflation policy advice through the Inter-Agency Committee on Inflation and Market Outlook (IAC-IMO).
Project SARAi, standing for Smarter Approaches to Reinvigorate Agriculture as an Industry in the Philippines, focuses on monitoring agricultural production. During the demonstration, the Dumangas SARAi team showcased the generation of crop commodity maps using satellite data. The validation process involves a mobile phone app or a specialised drone, ensuring accuracy in monitoring the growth and health of crops in Dumangas.
While SARAi has proven useful at the local government unit (LGU) level, its current pilot implementation is limited to a few LGUs. NEDA Assistant Secretary Reynaldo R Cancio emphasised the need for broader implementation to fully tap into its potential for guiding national policy-making. Acknowledging challenges faced during the technology’s introduction to pilot LGUs, Reynaldo highlighted financial resource constraints and a lack of appreciation for the technology’s benefits as major hurdles.
NEDA proposed national government support for the deployment of remote-sensing technologies like SARAi, particularly for LGUs with financial constraints. He stressed the importance of coordination among various remote-sensing projects to avoid duplication and ensure applicability for national-level inflation management.
As NEDA continues to work with the IAC-IMO, the focus remains on providing inflation policy advice using existing data sets. Simultaneously, efforts persist in studying the potential of remote-sensing technologies like SARAi as invaluable tools for gathering essential data in the ongoing pursuit of effective inflation management.
In addition, NEDA has taken a significant step towards advancing the digital landscape in the Philippines with the release of the Implementing Rules and Regulations (IRR) for Republic Act No. 11927, popularly known as the Philippine Digital Workforce Competitiveness Act. This strategic move, approved on October 2023, reflects a meticulous consultation process involving various stakeholders, including government agencies and private sector representatives.
NEDA Secretary Arsenio M Balisacan emphasised the crucial role the Act plays in equipping the workforce with digital technologies and skills while fostering a dynamic innovation ecosystem. The IRR outlines the establishment of the Inter-Agency Council (IAC) for the Development and Competitiveness of the Philippine Digital Workforce, chaired by NEDA and composed of eight other key agencies.
This Council will be the primary body responsible for planning, coordinating, and implementing initiatives to enhance the competitiveness of the country’s digital workforce, with the Department of Labor and Employment (DOLE) serving as the secretariat.
The Act empowers the IAC to formulate the National Roadmap on Digital Technology and Digital Skills, laying the foundation for programmes aimed at upskilling, re-skilling, and training the digital workforce. In a bid to streamline information dissemination, the Council will establish a centralised online portal harmonising existing portals of member agencies. This portal will provide comprehensive details on training and skills development programmes, certifications, and scholarship opportunities.
These initiatives directly address identified gaps in digital technology and skills mapping, ensuring that Filipinos across the nation have access to the skills and competencies essential for navigating the digital landscape. The focus on digital content, platforms, innovations, entrepreneurship, and technology aligns with the ever-evolving demands of the global labour market, positioning the Philippines as a competitive player in the digital workforce arena.
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Having robust and effective public services is a fundamental goal for every country aiming to enhance the quality of life for its citizens. Quality public services, especially healthcare access, are pivotal in societal well-being and development. As a basic human need, the significance of quality public services in healthcare becomes even more prominent.

New Zealand government is aware of fostering its public services. In light of this, New Zealand has embraced a transformative journey by integrating digital technologies to enhance the accessibility and efficiency of its public services. The introduction of the rural after-hours telehealth service is a testament to the commitment of public health authorities to leverage technology for the benefit of citizens, especially those in remote areas.
This initiative aligns with the broader agenda of digital transformation sweeping across various sectors. The transformative service is co-commissioned by Te Whatu Ora and Te Aka Whai Ora and is delivered through a collaboration between three leading telehealth organisations in New Zealand.
Rural communities now have two convenient methods to access the telehealth service. The public can contact 0800 2 KA ORA (0800 252 672), or their rural healthcare provider can refer them. This dynamic service, operational for a week, has already engaged 20 rural practices, with more set to join in the coming days.
When individuals contact the service, a triage process is initiated by skilled nurses and kaiāwhina. Patients are seamlessly referred to a doctor if necessary. Jess White, general manager of telehealth organisations, spoke about this innovative platform that provides rural communities an additional option for receiving care.
Dr Sarah Clarke, National Clinical Director for one of the telehealth organisations at Te Whatu Ora, underscored the significant impact of this service on the most isolated communities, where access to after-hours care, particularly without reliable internet access, has been a persistent challenge. Selah Hart, Deputy Chief Executive from one of the telehealth organisations at Te Aka Whai Ora, underscores the relief this service brings to rural whānau, particularly those with young children who previously had to endure long journeys for after-hours medical care.
Operational on weekdays from 5:00 pm to 8:00 am and providing 24-hour coverage on weekends and public holidays, the service is staffed by a team of kaiāwhina, nurses, GPs, and emergency medicine specialists. This coverage ensures accessibility for enrolled and unenrolled individuals in rural areas, enabling them to increase their quality of life.
Te Pae Tata, the Interim New Zealand Health Plan 2022, serves as a strategic framework that spotlights the healthcare needs of various demographic groups. Te Pae Tata underscores the importance of enhancing their access to high-quality and timely healthcare services. The emphasis on rural healthcare is a testament to New Zealand’s commitment to equitable health outcomes and a proactive step towards addressing the specific needs of these communities.
This new rural clinical telehealth service complements New Zealand’s existing telehealth options, with Healthline (0800 611 116) continuing its regular operations. As technology evolves, these telehealth services can serve as a foundation for further innovations.
The introduction of this service signifies a commitment to advancing healthcare through digital innovation, ensuring that even the remotest communities have access to quality healthcare, further solidifying New Zealand’s position at the forefront of telehealth advancements.
Across the world, tech is improving health outcomes and patient experiences. For instance, OpenGov Asia reported that in Indonesia’s healthcare industry, robots are crucial, assisting surgeons in procedures, providing rehabilitation therapies, and even delivering medications to patients. Telesurgical robots offer enhanced skill and precision, minimising invasive procedures and improving patient outcomes.
Similarly, in the U.S., researchers at the Pritzker School of Molecular Engineering (PME) at the University of Chicago have harnessed the power of machine learning to revolutionise vaccine design. MIT researchers have introduced medical technology advancements, a wearable ultrasound monitor fashioned as a patch, that holds promising implications for individuals with bladder or kidney disorders, offering a more accessible means to monitor organ functionality.
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In the rapidly evolving landscape of the global economy, digital transformation has become a key driver of growth and competitiveness. Indeed, embracing this transformative wave is not just a choice but a necessity. The key to unlocking Indonesia’s vast potential lies in adopting a skills-first approach to learning, where the workforce is equipped with the digital skills needed to thrive in the 21st-century economy.
Indonesia, with its diverse culture and abundant resources, stands at a crossroads of opportunity. However, to harness this potential fully, the country must transition into a digitally-driven economy. The pandemic has underscored the importance of digitalisation, making it imperative for businesses and individuals alike to adapt to the new normal. Embracing digital transformation is not only about survival but also about ensuring sustainable and inclusive growth.
While the vision of unlocking Indonesia’s potential through digital transformation is promising, some challenges must be addressed to ensure successful implementation; and one of the primary challenges is the digital divide.
To overcome this barrier, concerted efforts are needed to expand digital infrastructure and provide affordable access to technology, especially in remote and underserved areas. Government initiatives, public-private partnerships, and community-based programmes can play a pivotal role in bridging this gap.
Additionally, the education system must undergo a significant overhaul to align with the demands of the digital era. This involves revising curricula to include not only technical skills but also critical thinking, problem-solving, and creativity. Encouraging multidisciplinary approaches and project-based learning can help students develop a holistic skill set that prepares them for the challenges of the digital workforce.
As Indonesia steers towards embracing digital transformation through skills-first learning, the trajectory of its economic and social development is poised to undergo a significant shift. A digitally skilled workforce not only attracts foreign investment but also fuels innovation and entrepreneurship domestically. The country can position itself as a hub for technological innovation, creating a vibrant ecosystem that fosters collaboration between startups, established enterprises, and research institutions.
Likewise, the benefits of digital transformation extend beyond economic considerations. Improved healthcare, enhanced public services, and increased connectivity can contribute to an overall improvement in the quality of life for Indonesian citizens. Smart cities, sustainable practices, and resilient communities can be nurtured through the integration of digital technologies into various facets of daily life.
The OpenGov Breakfast Insight held on 28 November 2023 at The Westin Jakarta discussed strategies to leverage emerging technologies for development and growth while acquiring digital skills to remain competitive in a rapidly evolving market in Indonesia.
Opening Remarks



Mohit Sagar, CEO and Editor-in-Chief of OpenGov Asia recognises Indonesia’s foray into digital transformation, signalling a transformative phase poised for substantial economic growth. Digital transformation, the integration of digital technologies into all aspects of society, Mohit agrees, is essential to propelling the nation into a new era.
The surge in smartphone adoption, expanding internet accessibility, and a burgeoning middle class are propelling the country’s digital economy at an astonishing speed. However, he underscores that this shift must go beyond adopting gadgets. It must become a fundamental shift in how businesses operate, governments function, and citizens lead their lives.
Highlighting the importance of digital transformation in Indonesia is crucial, especially in enabling economic growth, enhancing efficiency, and improving overall quality of life. This hinges on the citizens’ capability to comprehend, utilise and optimise digital innovation and technology.
In light of this, the urgency of acquiring digital skills cannot be overstated. In a job market evolving at a breakneck pace, individuals equipped with digital skills stand at a vantage point, securing employment and propelling their careers forward. The consequences of lagging in this digital race are stark, posing a risk of job displacement and a potential slide into obsolescence across industries, from healthcare to finance.
Adaptability, perpetual learning, and the relevance of skills in the swiftly evolving digital landscape take centre stage in this educational revolution. Enter Skills-First Learning is an innovative educational approach prioritising practical skills over conventional academic qualifications. This groundbreaking method aims to equip individuals and the workforce with the precise skills needed to flourish in the digital age.
Indonesia’s job market is undergoing a radical metamorphosis, propelled by the swift march of digital technologies. Conventional job roles are shape-shifting, creating a new wave of digital-centric positions. Automation and artificial intelligence are reshaping the private sector and infiltrating government jobs, streamlining administrative tasks and service delivery.
Citing the Indonesian government’s Ministry of Communication and Information Technology’s projection of a need for up to 9 million digital talents by 2030, Mohit underscores the critical need for upskilling to meet the surging requirements of the digital age.
“In e-commerce, proficiency in digital marketing, data analysis, and e-commerce platform management is paramount,” says Mohit. “Fintech demands expertise in digital payments, blockchain, and risk management. Also, cybersecurity professionals need skills to shield digital assets from evolving cyber threats.”
The public sector, a cornerstone of societal development, must lead by example in embracing digital technologies. Government agencies grappling with skills gaps must bridge these divides to ensure effective digital transformation, necessitating collaboration with private industries and academia.
Moreover, as AI integration expands, ensuring transparency becomes paramount, aligning its use with public sector objectives, overseeing performance, and ensuring ethical deployment.
“Identifying existing skill gaps, tailoring training programmes, fostering digital literacy, and promoting a culture of continuous learning are the keystones to navigating Indonesia’s digital future successfully,” Mohit concludes. “The journey is difficult, but the destination promises unprecedented growth and innovation.”
Welcome Address



Chad Al-Sherif Pasha, Senior Advisor and Head of APAC at Coursera for Government offers a thought-provoking analysis that projects a seismic shift in the employment paradigm by 2027. Anticipating a substantial transformation affecting approximately 28% of current employment, he underscores the pressing need for upskilling and adaptation to stay abreast of the accelerating digital environment.
Chad perceives this transformative wave not as a mere obligation to stay relevant in an ever-evolving job market, but as a gateway to thriving in the face of advancing technology and the imperative for industry transformation, offering a realm of new opportunities to unfold.
This dynamic environment, he notes, necessitates strategic planning in skills development – an essential for both confronting challenges and capitalising on opportunities that will unfold in the future.
At the core of preparing for this imminent digital transformation is upskilling. Upskilling not only provides a competitive edge but also serves as a gateway to innovation and a deeper comprehension of the changing dynamics in the market.
Strategic planning, as understood by Chad, involves a proactive approach to skills development. Recognising the trends in digital transformation and identifying the forthcoming skills requirements allows individuals and organisations to position themselves adeptly to meet the demands of the future.
“This involves the implementation of adaptive learning approaches and educational solutions tailored to the constantly evolving needs of industries,” Chad explains
Coursera, a pioneering platform in the digital education sector, plays a pivotal role in this paradigm shift. Through its diverse array of programmes and courses, Coursera contributes significantly to preparing individuals and organisations to grapple with the challenges posed by digital transformation. The platform provides access to relevant and regularly updated educational content spanning various disciplines and skills vital in today’s digital era.
Being a leader in online learning, Coursera not only facilitates access to global educational resources but also dynamically adapts its learning approaches to align with the needs of individuals and organisations amid the rapid changes in the world of work.
Chad’s role encompasses Coursera for Government, where he has organised programmes tailored to assist government agencies and organisations in readying their workforce for the ongoing digital transformation.
This initiative revolves around building a learning ecosystem that is responsive and meticulously aligned with industry needs, thereby continuing to support endeavours aimed at enhancing relevant skills and knowledge.
The significance of Coursera in supporting upskilling and reskilling extends beyond individual career development. It also contributes to organisations building teams that can adeptly navigate the dynamic business environment, fostering adaptability and innovation.
“As individuals and organisations plan a holistic skills development strategy, they not only brace themselves for the challenges of the future with confidence and readiness,” Chad explains. “They also play a pivotal role in making a positive contribution to the development of society and the global economy in this era of profound digital transformation.”
Closing Remarks
Acknowledging the valuable insights from participants, Chad extended words of encouragement and motivation, emphasising the importance of dedicated upskilling and reskilling efforts. Highlighting the dynamic nature of a rapidly evolving world, he underscored the necessity for ongoing skill enhancement to stay relevant and competitive, advocating for a positive approach to meet these demands.
Chad emphasises the importance of proactively developing skills in the era of ongoing digital transformation. He pointed out that by continuously enhancing skills, individuals not only keep up with technological advancements but also position themselves as innovators and leaders, adept at understanding and implementing innovations.
He reaffirmed Coursera’s commitment to aiding individuals in their learning endeavours. With access to top-tier educational resources globally, Coursera stands as an essential tool in nurturing a workforce that is adaptable and ready to tackle change head-on.
“Coursera for Government reiterates its commitment to being a dependable partner for individuals and organisations navigating the complexities of digital transformation,” confirms Chad. “We are committed to the pivotal role in empowering individuals and organisations to excel in an era marked by ongoing change and innovation.”
Mohit emphasises the dynamic nature of the workforce, underscoring its continuous need to adapt to the rapid changes in today’s digital landscape. In this era of digital transformation, he acknowledges that workforce management extends beyond technical skills, encompassing vital attributes such as agility, creativity and adaptability.
Organisations need to prioritise a deeper understanding of workforce needs and skill growth as the cornerstone for crafting enduring policies that will positively shape forthcoming industrial and technological progressions.
Investing in skills development and human resources is pivotal for maintaining a relevant and productive workforce. Hence, continuous learning, ongoing training, and leadership development are integral components of a successful workforce management strategy.
“Success in overcoming the challenges of digital transformation for any organisation does not hinge solely on adopting the latest technology, but equally on cultivating an innovative work culture,” he concludes. “An agile, skilled, and innovative workforce stands as the linchpin in steering market dynamics towards triumph during the digital transformation era.”
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Dalam lankskap percepatan ekonomi global, transformasi digital menjadi kunci utama untuk menumbuhkan kompetisi dan pertumbuhan suatu negara. Pastinya, merangkul gelombang transformasi bukan lagi menjadi pilihan, melainkan sebuah kebutuhan untuk tetap kompetitif. Kunci untuk mendobrak potensi Indonesia dalam transformasi digital ini terletak pada pendekatan skills-first dalam sistem pembelajaran. Artinya, tenaga kerja seperti karyawan akan dibekali dengan beragam keahlian digital yang dibutuhkan untuk menumbuhkan ekonomi di abad 21.
Sebagai negara yang memiliki beragam kebudayaan dan sumber daya, Indonesia memainkan banyak kesempatan. Akan tetapi, untuk mengimplementasikan potensi tersebut secara penuh, negara harus beralih kepada pertumbuhan ekonomi yang berbasis digital.
Masa pandemi menjadi titik balik negara untuk menyadari terkait pentingnya penggunaan sistem digital. Pada saat itu, lanskap bisnis berhasil berubah ke arah era new normal. Melihat hal tersebut, transformasi digital sekarang ini menjadi satu-satunya pilihan yang harus dilakukan untuk memastikan keberlangsungan bisnis dan pertumbuhan yang inklusif.
Sementara itu, visi dalam mendobrak potensi Indonesia melalui transformasi digital merupakan hal yang menjanjikan. Bebagai tantangan harus dihadapi guna mencapai kesuksesan yang implementatif, dan salah satu tantangan yang dihadapi dalam era ini adalah terjadinya sebuah kesenjangan digital.
Untuk melewati tantangan ini, diperlukan upaya bersama untuk memperluas infrastruktur digital dan menyediakan kemudahan untuk mengakses teknologi, terutama di area-area terpencil. Selain itu, inisisasi pemerintah, kerjasama publik-swasta, dan program berbasis komunitas menjadi peran penting dalam menjembatani kesenjangan tersebut.
Selain itu, sistem edukasi juga harus dilakukan perombakan signifikan agar sejalan dengan permintaan yang dibutuhkan di era digital. Hal ini mencakup revisi kurikulum yang tidak hanya berbasis keahlian teknis, melainkan juga penekanan pada critical-thinking, problem-solving, dan kreativitas. Melalui pendekatan multidisipliner dan project-based learning, hal tersebut tentu dapat membantu siswa untuk mengembangkan keahlian secara menyeluruh sebagai bentuk persiapan mereka dalam menghadapi tenaga kerja digital di masa depan.
Dengan melihat Indonesia yang sedang mengarahkan misinya untuk merangkul transformasi digital melalui skills-first learning, Indonesia akan menghadapi perubahan sosial ekonomi secara signifikan. Jika Indonesia berhasil membentuk berbagai tenaga kerja yang ahli digital, hal ini tidak hanya menarik perhatian investor asing, melainkan juga dapat mendorong inovasi dan semangat entrepreneurship. Indonesia dapat mencapai posisinya sebagai pusat inovasi teknologi, sehingga dapat menciptakan ekosistem dinamis yang mendorong kolaborasi antara perusahaan rintisan, perusahaan besar, dan lembaga penelitian.
Selain itu, manfaat transformasi digital tidak hanya untuk menumbuhkan perekonomian semata, akan tetapi juga dapat mendobrak peningkatan layanan kesehatan, peningkatan layanan publik, dan peningkatan konektivitas yang mampu berkontribusi pada peningkatan kualitas hidup masyarakat Indonesia secara keseluruhan. Smart city, praktik berkelanjutan (sustainability), dan masyarakat yang kuat dapat tercipta melalui integrasi teknologi digital ke dalam berbagai aspek kehidupan mereka sehari-hari.
Seluruh hal tersebut berhasil dibahas dalam acara OpenGov Breakfast Insight yang telah diselenggarakan pada tanggal 28 November 2023 berlokasi di The Westin Jakarta, berhasil mempertemukan berbagai pemimpin perusahaan dari berbagai sektor untuk mendiskusikan terkait langkah strategis Indonesia melalui pemanfaatan teknologi dan pertumbuhan sembari meningkatkan keahlian digital untuk tetap kompetitif dalam kompetisi pasar yang semakin berkembang.
Salam Pembuka



Sebagai CEO dan Kepala Redaksi di OpenGov Asia, Mohit Sagar menyoroti visi dan misi Indonesia dalam mencapai Indonesia Emas 2045. Dalam era digital, Mohit menegaskan bahwa karyawan adalah aset krusial dalam suatu perusahaan. Untuk tetap bersaing di pasar yang kompetitif, perusahaan perlu melakukan pemberdayaan karyawan yang adaptif.
Mohit menyoroti konsep “Skills-First Learning,” di mana karyawan dan tenaga kerja diberdayakan dengan pengetahuan teknologi dan digital untuk mendukung kinerja perusahaan di berbagai bidang. Ini menciptakan pondasi yang kokoh untuk pertumbuhan dan kesuksesan jangka panjang dalam menghadapi tantangan masa depan.
Pembelajaran yang berkelanjutan adalah sebuah perjalanan perusahaan yang harus dilakukan secara konsisten. Selain itu, memperluas keterampilan dan meningkatkan kapabilitas menjadi peran kunci dalam mempercepat prospek karir seseorang. Khususnya, dalam menghadapi alat dan teknologi digital seperti platform cloud computing atau alat data science, diperlukan pengembangan keterampilan yang berkelanjutan.
“Menjaga pemahaman terkini mengenai fitur dan kapabilitas baru melalui pelatihan menjadi hal yang sangat penting untuk mencapai keahlian maksimal. Dengan demikian, karyawan atau tenaga kerja dapat terus relevan dalam lingkungan yang terus berubah dan dinamis,” jelas Mohit.
Mohit juga menekankan pentingnya pelatihan yang adaptif. Pelatihan harus dapat disesuaikan dengan kebutuhan karyawan dan perusahaan yang terus berubah. Pelatihan yang tidak adaptif dapat menjadi tidak relevan dengan cepat dan tidak memberikan manfaat yang maksimal bagi karyawan.
Berikut adalah beberapa contoh spesifik tentang bagaimana pelatihan dapat membantu karyawan tetap relevan dalam lanskap digital yang terus berubah:
- Pelatihan dapat membantu karyawan mempelajari fitur dan kapabilitas baru dari teknologi yang mereka gunakan.
- Pelatihan dapat membantu karyawan mengembangkan keterampilan baru yang dibutuhkan untuk pekerjaan mereka.
- Pelatihan dapat membantu karyawan meningkatkan keterampilan berpikir kritis dan pemecahan masalah mereka.
- Pelatihan dapat membantu karyawan mengembangkan keterampilan komunikasi dan kolaborasi mereka.
Lebih lanjut, Mohit juga menawarkan beberapa strategi yang dapat dilakukan untuk mendukung percepat tersebut, di antaranya.
1.Mengidentifikasi Kesenjangan Keterampilan: Proses ini melibatkan penilaian terhadap kemampuan tenaga kerja dan memahami di mana kesenjangan berada terkait dengan teknologi baru dan AI.
2.Preferensi Program Pelatihan: Diskusikan kebutuhan akan program pelatihan yang disesuaikan berdasarkan identifikasi permasalahan. Program-program ini harus dirancang untuk membekali karyawan dengan keterampilan yang diperlukan untuk adopsi AI yang efektif dan integrasi teknologi baru.
3.Budaya Pembelajaran Berkelanjutan: Tekankan pentingnya membina budaya pembelajaran berkelanjutan di dalam organisasi. Dorong bisnis dan sektor publik untuk berinvestasi dalam pelatihan dan pengembangan berkelanjutan untuk menjaga kesejajaran dengan kemajuan teknologi.
4.Penggunaan AI yang Etis dan Bertanggung Jawab: Kebutuhan untuk berfokus pada penggunaan AI yang etis dan bertanggung jawab. Pastikan bahwa program-program pelatihan mencakup aspek etika dan implementasi AI yang bertanggung jawab untuk mencegah permasalahan yang mungkin saja terjadi.
Dengan memprioritaskan langkah-langkah tersebut, Indonesia dapat secara lebih efektif mempersiapkan tenaga kerjanya untuk mengadopsi teknologi baru dan kecerdasan buatan (AI). Ini menjadi krusial dalam menjaga agar negara tetap kompetitif dan inovatif di tengah dinamika era digital yang terus berkembang.
“Inisiatif ini bukan hanya investasi dalam sumber daya manusia, tetapi juga investasi dalam daya saing dan keberlanjutan Indonesia di era digital,” tutup Mohit.
Welcome Address



Chad Al-Sherif Pasha, selaku Senior Advisor and Head untuk APAC Coursera for Government memberikan analisis yang sangat mendalam mengenai proyeksi transformasi digital di dunia. Menurutnya, pada tahun 2027, diperkirakan akan terjadi transformasi digital yang signifikan, mencangkup sekitar 28% dari lanskap pekerjaan saat ini. Proyeksi ini menyoroti urgensi dan kebutuhan mendesak untuk meningkatkan keterampilan serta beradaptasi sebagai respons terhadap perkembangan yang terus-menerus dalam lingkungan digital.
Chad menjelaskan bahwa transformasi ini bukan hanya menjadi kewajiban semata-mata untuk mempertahankan relevansi dalam pasar tenaga kerja yang terus berubah, akan tetapi, ia menyoroti juga bahwa hal ini juga dapat mendorong peluang-peluang baru yang muncul seiring dengan kemajuan teknologi dan perubahan kebutuhan industri yang terus berkembang. “Oleh karena itu, perencanaan strategis dalam pengembangan keterampilan menjadi kunci untuk menghadapi tantangan dan memanfaatkan peluang yang akan muncul di masa depan,” jelasnya.
Di tahun 2027 mendatang, diperhitungkan akan terjadi peningkatan tuntutan sebesar 61% terhadap tenaga kerja untuk meningkatkan keterampilannya. Ditahun yang sama, 28% pekerjaan di Indonesia saat ini akan tergantikan. Selain itu, data dari AWS-Gallup Asia Pacific Digital Skills Study tahun 2022 menyatakan bahwa tenaga kerja Indonesia yang memiliki keahlian digital akan menghasilkan 2x lipat pendapatan lebih banyak dibandingkan yang tidak.
Melihat hal tersebut, Chad menggarisbawahi bahwa peningkatan keterampilan menjadi inti dari persiapan individu dan organisasi untuk menghadapi perubahan digital ini. Meningkatkan keterampilan tidak hanya memberikan keunggulan kompetitif, tetapi juga membuka pintu bagi inovasi dan pemahaman yang lebih baik terhadap dinamika pasar yang terus berubah.
Chad menyoroti pentingnya merencanakan strategi pengembangan keterampilan yang proaktif. Dengan memahami tren transformasi digital dan mengidentifikasi kebutuhan keterampilan yang mendatang, individu dan organisasi dapat memposisikan diri dengan lebih baik untuk mengatasi tantangan masa depan. Ini mencakup penerapan pendekatan pembelajaran yang adaptif dan solusi pendidikan yang responsif terhadap kebutuhan industri yang terus berkembang.
Coursera, sebagai platform inovatif dalam sektor edukasi digital, telah memberikan kontribusi yang signifikan dalam mempersiapkan individu dan organisasi menghadapi tantangan transformasi digital. Melalui berbagai program dan kursus yang ditawarkan, Coursera memberikan akses ke konten edukatif yang relevan dan diperbarui secara berkala, mencakup beragam disiplin ilmu dan keterampilan yang dibutuhkan dalam era digital saat ini.
Dengan menjadi pemimpin dalam penyediaan pembelajaran daring, Coursera tidak hanya memfasilitasi akses terhadap sumber daya pendidikan global tetapi juga mengadaptasi pendekatan pembelajaran untuk memenuhi kebutuhan individu dan organisasi di tengah perubahan cepat dalam dunia kerja.
Melalui Coursera for Government, Chad telah memainkan peran dalam menyediakan program-program yang dirancang khusus untuk membantu instansi pemerintah dan organisasi swasta dalam mempersiapkan tenaga kerja menghadapi transformasi digital yang terus berlangsung. Dengan membangun ekosistem pembelajaran yang responsif dan berfokus pada kebutuhan industri, Coursera terus mendukung upaya untuk meningkatkan keterampilan dan pengetahuan yang relevan.
Pentingnya Coursera dalam mendukung upskilling dan reskilling tidak hanya membantu individu untuk terus berkembang dalam karir mereka, tetapi juga mendukung organisasi dalam membangun tim yang dapat beradaptasi dengan perubahan lingkungan bisnis yang dinamis.
“Coursera berperan sebagai mitra strategis dalam memajukan pendidikan dan pengembangan keterampilan di era digital. Dengan terus menawarkan solusi pendidikan yang inovatif dan responsif, Coursera membantu membentuk masa depan pendidikan yang lebih inklusif, aksesibel, dan relevan untuk semua,” jelas Chad.
Salam Penutup
Dalam akhir acara, Chad memberikan dorongan dan motivasi kepada para delegasi untuk tetap aktif dalam melakukan upskilling dan reskilling terhadap pekerjaan mereka. Ia menekankan bahwa dalam dunia yang terus berubah dan berkembang pesat, peningkatan keterampilan menjadi suatu keharusan untuk tetap relevan dan berdaya saing.
Chad menyampaikan bahwa era transformasi digital yang sedang berlangsung memerlukan pendekatan proaktif terhadap pengembangan keterampilan. Dengan terus meningkatkan keterampilan, individu tidak hanya dapat mengikuti perkembangan teknologi, tetapi juga menjadi pionir dan pemimpin dalam memahami serta menerapkan inovasi-inovasi baru.
Coursera for Government, melalui panduan dan dukungan Chad, berkomitmen untuk menjadi mitra yang andal bagi individu dan organisasi dalam merespons tantangan transformasi digital. Dengan menyediakan akses ke sumber daya pendidikan terbaik dari seluruh dunia, Coursera menjadi alat penting dalam membentuk tenaga kerja yang tangguh dan siap menghadapi perubahan.
Mohit selanjutnya menyoroti bahwa, tenaga kerja bukan hanya sekadar entitas yang bersifat statis, tetapi merupakan aset dinamis yang harus terus beradaptasi dengan perubahan yang cepat di dunia digital saat ini. Dalam konteks ini, dia menekankan bahwa pengelolaan tenaga kerja di era transformasi digital tidak hanya melibatkan pengembangan keterampilan teknis semata, tetapi juga aspek-aspek seperti kreativitas dan kemampuan beradaptasi.
Menurutnya, organisasi perlu memahami bahwa berinvestasi dalam pengembangan keterampilan dan sumber daya manusia adalah langkah kunci untuk menjaga agar tenaga kerja tetap relevan dan produktif. Pembelajaran kontinu, pelatihan berkelanjutan, dan pengembangan kepemimpinan menjadi bagian integral dari strategi pengelolaan tenaga kerja yang sukses di era digital ini.
“Keberhasilan organisasi dalam menghadapi tantangan transformasi digital tidak hanya bergantung pada adopsi teknologi terkini, tetapi juga pada kemampuan mereka untuk membangun budaya kerja yang inovatif,” pungkas Mohit.
Mohit dan Chad bersama-sama sepakat bahwa tenaga kerja yang adaptif, terampil, dan inovatif akan menjadi kekuatan utama dalam menghadapi dinamika pasar menuju keberhasilan dalam era transformasi digital. Mereka percaya bahwa, pemahaman mendalam tentang kebutuhan tenaga kerja dan pengembangan keterampilan menjadi dasar bagi strategi jangka panjang yang dapat menghasilkan dampak positif dalam menghadapi perubahan industri dan teknologi di masa depan.