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New solution for e-form registration launched in HK

The Smart Government Innovation Lab in Hong Kong has launched a new solution, developed by one of its incubated tech firms. The solution is now ready for acquisition by other firms, government agencies and academic institutions.

Solution description

The solution is called the NoQ E-Form registration and quota distribution for massive traffic. NoQ offers an innovative way to record e-form entries that expect tens of thousands or even millions of visitors in a short period of time. It has a built-in anti-bot function to avoid DDoS attacks.

The solution is based on the latest cloud technology and it is well-proven in many scenarios including masks sales or free mask distribution during the COVID-19 epidemic situation.

The traditional public-facing online systems that require users to input data always fail to operate due to the overwhelming number of visitors.

Server failures contribute a very negative image to the public and generate negative media coverages. To all kinds of public-facing registration systems, especially when the registration is first-come-first-serve, improving the performance of the system is critical to service level and public relation concern.

Application Areas

The technology can be applied in the following areas Commerce and Industry, Recreation and Culture as well as Social Welfare.

Technologies Used

The solution employs Cloud Computing and Mobile Technologies.

Use cases

An efficient e-form system could improve the user experience. Big scale lucky draws like the Hong Kong New Year Countdown Lucky Draw, cash handouts to general citizens, booking badminton courts through Leisure Link are some of the best use cases.

The solution allows millions of visitors to fill in e-form to register at the same time, then the visitors will immediately receive a confirmation within seconds after checking if the quota is available.

The traditional way might require a very powerful server and a very fast database which is very expensive and difficult to serve million class traffic. Only a fully distributed, cloud-native solution can eliminate the chance for Denial of Service due to sudden heavy traffic.

The solution’s cost is calculated per quota, in our previous experience for selling masks, for example, if there are 100,000 quotas available, the pricing model would be 100,000 depending on various factors. No extra ongoing maintenance and hosting cost. Flexible pricing model could be made upon discussion.

The public could have a fair and fast environment to compete without bots, spend less time queuing online for registration.

About the Smart Government Innovation Lab

In 2018, the Government established the Smart Government Innovation Lab to explore hi-tech products such as AI and relevant technologies, including machine learning, big data analytics, cognitive systems and intelligent agent, as well as blockchain and robotics from firms, especially local start-ups.

The Lab is always on the lookout for innovation and technology (I&T) solutions that are conducive to enhancing public services or their operational effectiveness.

I&T suppliers are encouraged to regularly visit the Lab’s website to check on the current business and operational needs in public service delivery and propose innovative solutions or product suggestions to address them.

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