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New tech solutions from HK government lab


The incubatees at Hong Kong’s Smart Government Innovation Lab continue to release novel and relevant innovations amidst the chaos of the COVID-19 pandemic.

Recently two of the Lab’s firms, Chinasoft International Technology Services (HK) Ltd and InnoBlock Technology Limited announced their solution which is now ready to be acquired by companies and institutions.

Solution 1 – iBot

The government or public service departments usually focus on improving citizen services and effectively solving social problems.

In addition, they have to deal with budget and related legislation restrictions. Thus, the iBot was developed to help companies reduce operating costs, replace manual execution of some transactional tasks, and allow the government to focus on public services.

The solution can apply automation to legacy systems, data migration and assists in system upgrades or maintenance across multiple systems at the same time. It also can be used in real-time services to provide guided solutions through customer robots that can effectively answer part of citizens’ questions as well as maintain and update citizen information.

All operations comply with the principles of compliance, accuracy, efficiency and automation.

Application Areas

The solution can be applied across the areas of Broadcasting, City Management, Climate and Weather, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Food, Health, Housing, Infrastructure, Law and Security, Population, Recreation and Culture, Social Welfare as well as Transport.

Technologies Used

The iBot uses Artificial Intelligence (AI) and Robotic Process Automation.

Use Case

  • iBot can log-in to websites, search and download needed information automatically
  • Working with Chatbots, assist citizen to fill in different forms
  • Recognize invoice and input to the financial system
  • Part of your digital transformation
  • Automate many HR processes

Solution 2 – SafeGuard Series

SafeGuard Series is an enterprise security solution that aims to tackle internal threats which include data leakage and misuse. The solution does this by combining facial recognition, object detection and blockchain technologies.

It consists of three products:

  1. SafeGuardChain: The system will automatically log out or go to the lock screen when unauthorized users and target objects such as cameras are detected. To maintain the integrity of the data all records will be kept on the blockchain which becomes immutable.
  2. SafeGuard Lite Mobile: Uses watermark and object detection to prevent and detect sensitive data leakage through external cameras. It applies to both personal and work phones.
  • SafeGuard Lite PC: this system uses watermark and object detection to prevent and detect sensitive data leakage through external cameras (e.g., a snapshot from a mobile phone).

Application Areas

The solution was developed to be applied in the area of CyberSecurity.

Technologies Used

The SafeGuard Series uses Artificial Intelligence (AI), Blockchain, Machine Learning and Mobile Technologies.

Use Case

The potential use cases for the technology include:

  1. IT security enhancement for remote working: Remote working during the COVID-19 crisis has increased the likelihood of a cyber-breach according to research by Centrify;
  2. Strengthened protection at endpoints: 70% of all breaches still originate at endpoints, despite the increased I.T. spending on this threat surface, according to IDC.

Solution and Benefits: Apart from traditional cybersecurity and data loss prevention software that tackle cyber-attacks, the SafeGuard Series focus on the external threats typically from unauthorized users or by snapshots from live cameras. This helps prevent internal data leakages (e.g., personal information) and detect external threats (by sending notifications to the Admin right away) for immediate follow-up.

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