February 23, 2024

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New tech solutions from HK government lab


The incubatees at Hong Kong’s Smart Government Innovation Lab continue to release novel and relevant innovations amidst the chaos of the COVID-19 pandemic.

Recently two of the Lab’s firms, Chinasoft International Technology Services (HK) Ltd and InnoBlock Technology Limited announced their solution which is now ready to be acquired by companies and institutions.

Solution 1 – iBot

The government or public service departments usually focus on improving citizen services and effectively solving social problems.

In addition, they have to deal with budget and related legislation restrictions. Thus, the iBot was developed to help companies reduce operating costs, replace manual execution of some transactional tasks, and allow the government to focus on public services.

The solution can apply automation to legacy systems, data migration and assists in system upgrades or maintenance across multiple systems at the same time. It also can be used in real-time services to provide guided solutions through customer robots that can effectively answer part of citizens’ questions as well as maintain and update citizen information.

All operations comply with the principles of compliance, accuracy, efficiency and automation.

Application Areas

The solution can be applied across the areas of Broadcasting, City Management, Climate and Weather, Commerce and Industry, Development, Education, Employment and Labour, Environment, Finance, Food, Health, Housing, Infrastructure, Law and Security, Population, Recreation and Culture, Social Welfare as well as Transport.

Technologies Used

The iBot uses Artificial Intelligence (AI) and Robotic Process Automation.

Use Case

  • iBot can log-in to websites, search and download needed information automatically
  • Working with Chatbots, assist citizen to fill in different forms
  • Recognize invoice and input to the financial system
  • Part of your digital transformation
  • Automate many HR processes

Solution 2 – SafeGuard Series

SafeGuard Series is an enterprise security solution that aims to tackle internal threats which include data leakage and misuse. The solution does this by combining facial recognition, object detection and blockchain technologies.

It consists of three products:

  1. SafeGuardChain: The system will automatically log out or go to the lock screen when unauthorized users and target objects such as cameras are detected. To maintain the integrity of the data all records will be kept on the blockchain which becomes immutable.
  2. SafeGuard Lite Mobile: Uses watermark and object detection to prevent and detect sensitive data leakage through external cameras. It applies to both personal and work phones.
  • SafeGuard Lite PC: this system uses watermark and object detection to prevent and detect sensitive data leakage through external cameras (e.g., a snapshot from a mobile phone).

Application Areas

The solution was developed to be applied in the area of CyberSecurity.

Technologies Used

The SafeGuard Series uses Artificial Intelligence (AI), Blockchain, Machine Learning and Mobile Technologies.

Use Case

The potential use cases for the technology include:

  1. IT security enhancement for remote working: Remote working during the COVID-19 crisis has increased the likelihood of a cyber-breach according to research by Centrify;
  2. Strengthened protection at endpoints: 70% of all breaches still originate at endpoints, despite the increased I.T. spending on this threat surface, according to IDC.

Solution and Benefits: Apart from traditional cybersecurity and data loss prevention software that tackle cyber-attacks, the SafeGuard Series focus on the external threats typically from unauthorized users or by snapshots from live cameras. This helps prevent internal data leakages (e.g., personal information) and detect external threats (by sending notifications to the Admin right away) for immediate follow-up.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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