February 24, 2024

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New Zealand: Better Work with Tech Adoption, Innovation

Peeni Henare, the Minister of Tourism of New Zealand, said that as part of the government’s support for the industry’s efforts to rebuild a better, stronger, and more resilient tourist sector, technology adoption and innovation are being boosted to support Better Work.

The Minister stated that “New Zealand continues to be one of the world’s top tourism destinations, and with the borders open, international visitors are returning. We need to support our sector to rebuild a more resilient future that leaves people, communities, and the environment better off than before.”

This entails ensuring that the staff in the tourism industry is knowledgeable and supported through training, suitable career options, salary, and working conditions. “We all want tourism to be a good career option, and that starts by ensuring it is,” Minister Peeni said.

With this, innovation and the implementation of technology are essential for increasing efficiency, providing better work, and boosting the value of tourism offerings.

There is numerous potential to raise the industry’s embrace of technology in order to improve business efficiencies and/or job quality, as well as to foster greater innovation. To be part of this are initiatives on the following:

  • Develop Digital Boost tourism and hospitality content;
  • Expo/trade shows to showcase existing and emerging technologies to the tourism industry;
  • Encourage more utilisation of business support tools and resources;
  • Accelerator programme for innovation in tourism;
  • Innovation in tourism business models, to support purpose-led and intergenerational objectives.

Also, the Better Work strategy calls for the formation of a Tourism and Hospitality Accord. This will be a voluntary employer accreditation programme that will identify businesses in travel and hospitality that treat their employees well.

Companies who sign up for the Accord will be able to demonstrate that they are excellent employers, which will help them attract top talent. Closer engagement between industry and education providers will be established to guarantee that the necessary skills are taught to fill the sector’s employment openings.

In addition, the Minister stated that they will examine whether employee-sharing may mitigate the volatile and seasonal aspects of the tourism industry. He desired to change the image – and for some, the truth – that working in tourism does not pay well and might be unstable and low-paying. This Action Plan will assist to enhance conditions so that tourism is a fulfilling and appealing career option for both locals and visitors.

As part of the Industry Transformation Plan, a collaboration between industry, unions, Maori, and the government, the work to restructure the tourism sector has been formulated. The Minister added that it is time to be optimistic about the future of the sector and to rebuild the industry so that it is more robust and sustainable for both tourists and workers.

The Tourism and Hospitality Agreement is incorporated into the Better Work strategy. This will be a voluntary employer accreditation programme that identifies tourism and hospitality businesses that treat their employees well.

Companies who join the Accord will be able to demonstrate that they are exemplary employers, thereby enhancing their ability to recruit top talent. Industry and educational institutions will work more closely together to guarantee that the proper skills are being taught to fill the positions required by the sector.

The plan has comprised six Tirohanga Hou (new outlook and ways of thinking) including technological advancement which is supported by some initiatives to attain transformational change. These are:

  1. Recognising quality employers and improving employment standards and practices
  2. Fit-for-purpose education and training
  3. Embrace the flux, enable the flex
  4. Improving cultural competency and ensuring authentic storytelling
  5. Lifting technology uptake and innovation to support Better Work
  6. Showcasing the great – pathways and people in tourism

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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