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In response to the country’s recent cyber security issues, a New Zealand cloud computing platform provider has launched a new security service based on a blueprint developed in collaboration with the Government Communications Security Bureau (GCSB) to assist government agencies to protect themselves. The service aims to ensure that agencies are always compliant with all security controls.
“Any organisation that participates in the digital world must take steps to ensure that they do so in a safe and secure manner for their employees and customers,” said the country manager for the public sector.
The platform’s New Zealand country manager for the public sector said that the New Zealand Information Security Manual (NZISM) Conformance Pack would assist government agencies and New Zealand organisations in assessing the compliance of their platform’s cloud environments against more than 150 NZ Information Security Manual controls. According to him, this enabled all customers to make compliance a “continuous activity.”
Customers were strengthening their cyber security postures by shifting from point-in-time compliance to continuous assurance. To assist customers in making compliance a continuous activity, the New Zealand Information Security Manual (NZISM) Conformance Pack displayed the real-time status of their environment in a user-friendly dashboard-style report.
Several public sector agencies were engaged in developing the NZISM Conformance Pack, which was accompanied by a comprehensive training and support programme, he said. “Our world-class core infrastructure is designed to meet the security needs of governments, global banks, and other high-sensitivity organisations,” he said.
In May, the cloud company launched a security and privacy knowledge hub for customers in New Zealand and Australia to help them build knowledge, capability, and security skills by providing local information, expert advice, and practical resources. This was part of the company’s commitment to invest in education and initiatives that help customers, partners, and industry build skills to fully realise the cloud’s potential.
Recently, thousands of New Zealanders’ work was disrupted when their internet connection went down due to a cyber-attack on a major internet provider. Just after 1 pm the afternoon, an internet infrastructure provider – which operates a few other New Zealand Fibre internet connections – was hit with a DDoS attack, which then knocked its internet down for about 30 minutes. Reports from affected users came in from all over the country, but the majority came from the North Island, which included Auckland, Hamilton, and Wellington. The company confirmed the issue was caused by a DDoS attack in a statement on its website.
OpenGov Asia had also reported that the Home and Community department and the housing ministry are on the approach of implementing zero-trust security in the government of New Zealand. After COVID-19 transformed the risk profile of the company, it rapidly introduced laptops and remote access for its employees and led the Home and Community department as a member of the Government Information Security Forum. Zero trust does not replace perimeter safety but works on the presumption that an infringement has taken place. Under the model, system access requests are treated as if they came from an open network on a “never trust, always verify” basis.
Sophisticated intelligence and analytics are then deployed to detect and respond to anomalies in real-time. The Data Protection Officer, the Information Manager and the cyber security / IT security manager of the Home and Community department worked closely together to protect information that can be personally identified. In its 2022 financial year, the agency also had 21 projects under its programme, while the Home and Community Department reported to the Social Services Parliament and the community selection committee in June.
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The Philippines has begun issuing individual electronic land titles (e-titles) to 1,839 agrarian reform beneficiaries (ARBs) in the Eastern Visayas region. The Department of Agrarian Reform will give the ARBs their personalised e-titles (DAR).
DAR stated that 2,591 electronic titles (e-titles) totalling 3,922 hectares of the agricultural property would be given on Jan. 26 as part of the Support to Parcelisation of Lands for Individual Titling (SPLIT Project). The first batch of individual titles developed by the SPLIT Project will be distributed in the Visayas State University-Tolosa Campus auditorium.
According to DAR Secretary Conrado Estrella III, this is per President Ferdinand R. Marcos Jr.’s direction to hasten the issuance of land titles to ARBs this year and to provide support services to help them better their living conditions.
“We will issue individual e-titles to preserve and affirm our ARBs’ property rights,” he explained.
The SPLIT initiative proposes fast-tracking the subdivision of national collective certificates of land ownership award (CCLOAs) of around 1.3 million hectares of land. The World Bank supported the SPLIT initiative to partition CCLOAs and tribute individual titles to ARBs.
According to DAR Eastern Visayas Regional Director Robert Anthony Yu, the SPLIT project includes approximately 17,496 CCLOAs encompassing a total of 220,473 hectares of agricultural properties throughout the region. Yu stated that the area has verified around 67,601 hectares, while 3,922 hectares have been granted with e-titles.
The SPLIT project seeks to fully implement the Comprehensive Agrarian Reform Programme by allowing farmer-beneficiaries to have clear and defined ownership of the parcels of land they are tilling. The e-titling aim to stimulate farmers to grow their crops and make long-term progress on their ground. The award to ARBs was also established to stabilise requests, tenure ship, govern lands, and generate short-term economic opportunities for project workers who will be employed in the project.
Estrella stated in an earlier interview that farmers could not successfully use the land to make income because they needed to know the metes and bounds of the land assigned to each of them. Estrella believes that by granting farmers individual rights, more ARBs will be inspired to enhance their landholdings, resulting in higher agricultural output and household income.
The Philippines pushed land management digitalisation. The Department of Environment and Natural Resources (DENR) Land Management Bureau (LMB) has fully integrated the Land Administration Management System (LAMS) databases of 16 local and community environment and natural resource bureaus in the Philippines into their respective regional offices.
LAMS is a computer-based information system consolidating the country’s land data and records. It is geared for quick and straightforward land information processing, tracking, and retrieval. As a result, the DENR-NCR and DENR-Calabarzon Regional LAMS datasets were combined to create LMB-LAMS.
LMB also pooled and assessed 19 towns undergoing Digital Cadastral Database Cleansing through different DENR regional offices. LMB Director Emelyne Talabis adds that the agency is happy with its accomplishments this year on critical programmes, which resulted in improved delivery of land-related services to Filipinos.
The Philippines generally attempted to improve its digital competencies after falling behind. The Philippines placed last among Southeast Asian countries in the 2022 World Digital Competitiveness Ranking. Furthermore, it is the 13th largest economy in Asia, trailing only Mongolia.
The Senate has rolled out an act to push the complete e-governance implementation in the Philippines. All government agencies, offices, and instrumentalities, including local government entities, are required under the bill to disclose all necessary information in both traditional and online formats. The Department of Information and Communications Technology (DICT) will be the principal agency in enforcing the provisions of the Act.
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This year, the government wants relevant ministries and agencies to tighten management and increase oversight of e-commerce activities to identify violations and prevent tax losses. The Ministry of Industry and Trade’s (MoIT) E-commerce and Digital Economy Agency will work with departments from the Ministry of Information and Communications (MIC) and the Ministry of Finance to share data and better regulate business activity on social media and in cyberspace.
The inspections will also focus on ensuring that e-commerce platforms and social networks are taking proper steps to screen, prevent and block accounts that do not provide adequate information or have signs of trading in counterfeit or illegal goods.
The E-commerce and Digital Economy Agency will continue to collaborate with other government agencies such as the Market Management Agency, the Department of Cybersecurity and High-Tech Crime Prevention, the Ministry of Science and Technology, and MIC to inspect and monitor e-commerce businesses for compliance with the law, in accordance with plans approved by the Minister of Industry and Trade.
The agency will also evaluate existing policies and make practical changes to improve the management of e-commerce business activities. It will upgrade infrastructure and supporting services and incorporate new technologies to assist the digital transformation of businesses.
Furthermore, the agency will offer training to improve the inspection and handling of violations in e-commerce. It will organise events to promote anti-counterfeiting and encourage e-commerce website operators to better protect consumers’ interests.
Last year, Vietnam’s e-commerce industry continued to grow and become a significant distribution channel. As the economy recovers from the pandemic, e-commerce has been a leading sector in the digital economy. A survey from the Ministry of Industry and Trade showed that retail e-commerce revenue in Vietnam increased by 20% in 2022 as compared to 2021, reaching US$ 16.4 billion. This accounted for 7.5% of the total retail sales of goods and services in the country.
To establish trust for consumers in online shopping, safeguard legitimate traders, and foster e-commerce development, the government reviewed and requested e-commerce companies to remove or lock 1,663 stalls with 6,437 counterfeits or violated goods, and blocked five infringing websites.
Experts recommend that there should be regulations on the responsibility of information security of relevant organisations and individuals in order to prevent tax loss and protect business interests. This includes regulations on the security of websites and the responsibility to provide information to tax authorities, which would help make tax management more effective.
Associate Professor Le Xuan Truong, Director of the Academy of Finance’s Faculty of Taxation and Customs under the Ministry of Finance, suggested that the government should implement a regulation that forces e-commerce trading floors to be responsible for withholding and paying taxes on behalf of individuals as well as perform payment intermediary services and participate in operating and controlling delivery activities and receiving money from buyers. Over 40 countries worldwide so far have regulated the responsibility of e-commerce exchanges in deducting taxes of individuals if the floor provides payment services, or directly participates in the delivery and receipt of goods by buyers and sellers.
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Budi Gunadi Sadikin, Minister of Health, announced the development of SATUSEHAT, an interoperable Indonesian health data system. Budi aimed to complete the digitalisation of health data by January 2024. In keeping with the spirit of an impactful bureaucracy, the Minister of Health is sure Indonesians would benefit from digitisation.
“The concept is interchangeable; (health facilities) can use the information anywhere: all hospitals, both public and private, pharmacies, clinics, health centres, and labs throughout Indonesia will use the same data format, and (the data) can be exchanged,” he said at the launch of the Digital Transformation Office (DTO) Space in Jakarta.
SATUSEHAT is a health platform that serves as a forum for various health apps from companies in the health business. As a result, all applications and health service facilities on the SATUSEHAT platform, including vertical hospitals, government hospitals, private hospitals, health centres, Posyandu, laboratories, clinics, and pharmacies, must adhere to the Ministry of Health’s criteria.
People no longer need to carry physical medical record files while moving hospitals because of this platform. All patient medical record resumes have been digitally captured on the SATUSEHAT platform, which can be viewed from anywhere and at any time using mobile phones.
“For certain users who haven’t been able to produce health applications, we can aid later. (And) We can eventually give standard and free applications for significant stakeholders such as Puskesmas (community health centres) and Posyandu (toddler integrated service post). This way, we can do data integration elegantly on the same platform,” Budi confirmed.
Furthermore, the Ministry of Health established DTO as a Ministry of Health work unit dedicated to implementing the Healthy Indonesia programme by developing effective data-driven policies and digital technology products. User-Based Technology Development, National Health Data Integration, Technology Capacity Building, and Data-Based Policy Making are the four principles of digital transformation being implemented.
Budi directed the DTO and the Data and Information Centre (Pusdatin) to take meaningful actions to expedite national health data digitisation. DTO must complete nationwide health interoperability that is transparent and accessible to all parties. The merger process started on July 6, 2022, and is expected to be finished by the end of 2023.
Another challenge is to combine clinical and genomic data to assess the health of the Indonesian population deployed with Artificial Intelligence to create more detailed and exact results. AI will subsequently support the Ministry of Health’s clinical and genomic data. The services are designed to help Indonesia advance health biotechnology.
During the inauguration ceremony, the Minister for Administrative Reform and Bureaucratic Reform (PANRB), Abdullah Azwar Anas, praised the Ministry of Health’s digital transformation in the healthcare system. He anticipated that the shift would affect at least five items. First and foremost, it increases the quality of healthcare services. Second, it improves access to healthcare services. Third, raise the added value of the health sector economy with a focus on domestic goods.
Fourth, speeding the achievement of the government’s main healthcare projects, such as lowering stunting prevalence. Fifth, strengthen health human resource expertise while guaranteeing equitable distribution across the country.
“For example, we may ensure that a health concern is treated by integrating data, then monitoring therapy until the assessment is entirely digitally driven. We can learn from the Covid-19 pandemic, in which health technology was extremely useful in combating the pandemic,” he went on to say.
Anas believes that the Ministry of Health’s SATUSEHAT will soon be merged with the National Electronic-Based Government System. He praised the tremendous efforts made by the Ministry of Health to implement digital transformation.
The Ministry of Health’s consolidation initiative can serve as a model for other Ministries/Institutions looking to increase work units’ roles in supervising the government’s digitalisation activities. Anas is optimistic that the integrated ecosystem of digital health data will be a huge step forward for the country’s health sector.
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Thailand’s Minister of Digital Economy and Society (DES), Chaiwut Thanakmanusorn, disclosed that the Cabinet adopted the Royal Decree Measures for Prevention and Suppression of Technology Crime in principle. Accordingly, the act was assigned to the Office of the Council of State for consideration before further enforcement.
In essence, the proposed order prescribes steps to prevent and suppress deceit in people transferring money by telephone or other means. The law also grants authorities the authority to regulate financial transactions. It prohibits opening accounts on electronic cards or wallets to bring money or property to be used in criminal acts.
The proposed Decree requires financial institutions and business operators to disclose information about their client’s accounts and transactions via a data exchange system to suspend transactions when necessary.
“The drafting of this law is a collaboration of several agencies, including the Royal Thai Police, the NBTC Office, and the Bank of Thailand. Thai Bankers Association Anti-Money Laundering Office (AMLO), etc., believe that this regulation will undoubtedly assist in eliminating the problem of ghost sims, pony accounts, and online crime problems,” Chaiwut clarified.
Procedures for halting transactions can be done when a financial institution or business operator discovers a questionable issue or is told by a competent official. They must advise financial institutions or business owners to halt transactions. The transmitting financial institution or company operator must promptly halt future transactions. They can comply with the transaction if they inspect and find no suspicious cause.
If the victim reports a fraudulent transaction, financial institutions or business operators must immediately and temporarily cease transactions and tell financial institutions or business operators receiving transfers to do the same. For the victim to file a complaint with the investigators within 48 hours, the investigators must act on that account and electronic wallet within seven days of notification. Notification of information or evidence can be sent by phone or electronically.
Furthermore, Telecommunication Service Providers have the authority to communicate information and allow the Royal Thai Police, AMLO offices, and approved agencies to view the information exchanged. At the same time, the Office of the NBTC is in charge of developing the central database for user registration information, short messages, investigation, and prevention.
The use or disclosure of personal data to prevent, detect, and deter online crime will follow personal data protection legislation. It is required to properly tackle the social media problem of fraudulent people and eliminate some legal issues that cause the integration of work between multiple agencies to be stopped or delayed in the current situation.
The act governs the usage of an account and a SIM card. It will instruct consumers to create a personal account for an electronic card or wallet. The act of opening a without the purpose of using it will be considered an infringement. Anyone who knowingly or ought to knowingly allow another individual to use or borrow their SIM card is breaking the law since criminals could use it for fraud or illegal conduct. Breaches of this law may be imprisonment for up to three years or a fine of up to 300,000 baht (US$9163.10) or both.
It is illegal for anybody to obtain, market, or post news to purchase or sell accounts, electronic cards, electronic wallets, or phone sim cards that may result in criminal activity. Anyone who breaches this will face imprisonment for 2 to 5 years and a fine ranging from 200,000 baht (US$9163.1) to 500,000 baht (US$15271.84) or both.
When aberrant behaviour is discovered or a complaint is made to the bank and enables banks and relevant organisations to reveal and exchange information about online crimes through a standard database system. Thai authorities have the authority to suspend or postpone financial transactions for an extended length of time.
Special Wisit Wisitsorn-at, Professor, the Permanent Secretary of the Ministry of Digital Economy and Society, expressed the MDES need to present the draft to the Office of the Council of State for review and consideration before the announcement goes into effect.
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Abdullah Azwar Anas, Minister of State Apparatus and Bureaucratic Reform (PANRB) observed that the state digital public service sector is still fractured by agency, sector, and silo-based systems. As a result, citizens must frequently enter similar data and create several accounts to access various digital-based public sector services. Therefore, the next Electronic-Based Government System (SPBE) aims to improve unity by providing a single access system for the country’s digital services, resulting in better public service quality.
“The Presidential Decree on the Architecture of the National SPBE also aims to integrate separate digital services into an inclusive digital service through the National Government Administration Portal and the National Public Service Portal, aka digital Public Service Mall (MPP),” Anas explained in a meeting with representatives from various ministries/agencies at the Ministry of Home Affairs office in Jakarta.
The government is making significant efforts to advance SPBE, including introducing Digital Public Service Malls (MPP) as one of SPBE’s manifestations. SPBE is also a part of President Joko Widodo’s Thematic Bureaucratic Reform to digitise government services.
The Thematic Bureaucratic Reform focuses on five areas: poverty reduction, increased investment, digitisation of services, domestic spending, and inflation management. The thematic bureaucratic reform scheme has been implemented and will be applied inside the TNI (national army), Polri (federal police), and the Attorney General’s Office.
Furthermore, the government has physically constructed and inaugurated more MPPs. In the future, all regions will have MPPs that are not only physical but also digital, containing all government services based on population statistics (Digital ID). According to the advice of the President and Vice President, MPP Digital has become the ministry’s short-term focus.
As a result, the Ministry PANRB, in collaboration with the Ministries of Home Affairs, Communication and Informatics, BSSN, and Finance, is working to execute Thematic Bureaucratic Reforms. According to the President’s directives, the programme must impact society through the execution of SPBE.
The PANRB ministry would continue supervising SPBE implementation through the SPBE Coordinating Team. To design SPBE architecture, the team requires a plan and linked steps. The national SPBE architecture is supposed to maintain the integration of National Digital Services while handling the national programme theme.
The plan clarified each job description to eliminate overlapping work and maximise the coordinated approach. The structure will also serve as a guide to align digitisation initiatives to make them more effective and efficient. In addition, a timeframe for the implementation plan has been established to simultaneously carry out the National SPBE Architecture strategic effort.
Johnny G. Plate, Minister of Communication and Informatics, who also participated in the coordination meeting, explained that the Ministry of Communication and Information is currently building a National Data Centre (PDN), a government service liaison system, and an intra-government network to support SPBE. In addition, the Ministry of Communication and Informatics also develops and harmonises applications, creates SPBE super-apps, and employs big data analytics and artificial intelligence in collaboration with other ministries/institutions.
President Jokowi indicated that the bureaucracy movement must relate to the government’s main aims for the bureaucracy to impact society. With 4.2 million government employees in Indonesia, the government created a new performance measure for them. All the KPIs (key performance indicators) are aligned with the government’s main initiatives, which include investment, poverty, digitisation, inflation, and TKDN (domestic component level in government spending).
Assessment of bureaucratic reform (RB) of ministries/agencies and regional governments as of 2023 must be more directed towards fixing downstream community problems that are the government’s priority, namely poverty eradication, improved investment, digitising services, spending on domestic products, and inflation control.
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The Philippines embraces any cooperation that may aid the government’s digitisation attempts. President Ferdinand R. Marcos Jr. confirmed this at an open discussion at the World Economic Forum (WEF) in Switzerland, where he lauded his administration’s digitalisation initiatives and gains in bureaucratic efficiency.
Since security is a significant concern, President Marcos urges the development of a cybersecurity system for the government’s essential information. The administration has increased efforts to develop a cybersecurity system, a critical component of digitalising the bureaucracy. Moreover, local governments have stepped in to support the construction of digital infrastructure to increase internet connectivity for all Filipinos across the country.
“Local governments and some agencies would take the initiative and establish communication networks… As a result, everything must now be integrated and assembled. We’re also creating government databases, forming databases for the national ID, (and) putting it in place right away,” President Marcos Jr concluded.
Under the Department of Information and Communications Technology’s Broadband ng Masa and Free Wi-Fi for All projects, the current administration has enabled thousands of previously offline regions. President Marcos Jr met with members of the Private Sector Advisory Council on Digital Infrastructure on January 12 to discuss the council’s digital infrastructure work plan. He and the PSAC members discussed the future of the country’s digital infrastructure.
Senate Bill No. 383, also known as the Digital Transformation in Basic Education Act, has been issued to accelerate national infrastructure development for information and communications technology (ICT). The bill directs the National Telecommunications Commission to designate locations for telecommunications tower installation. Priority will be given to missionary areas that are yet unconnected, unserved, or underserved.
Vice President and Department of Education (DepEd) Secretary Sara Duterte also advocates for free internet in all public schools. The remark was made after she visited the Pinaglabanan Elementary School’s Free Fibre Optic Internet Connection and Free Wi-Fi Programme in San Juan City last month. She commended the city for effectively implementing the project, which aims to strengthen the city’s public education system through increased access to information technology.
The Department of Science and Technology will support DepEd and the Department of Information and Communications Technology under Gatchalian’s bill. The policy also aims to increase all schools’ ICT capacity to adopt distant learning and to propel the primary education sector into the Fourth Industrial Revolution.
President Marcos Jr also requested an update on the implementation of Republic Act 11934, also known as the Subscriber Identity Module Registration Act, and directed that the identification number system be digitalised so that it could be used for both public and private exchanges.
According to the Department of Information and Communications Technology (DICT), approximately 20 million subscriber identity module (SIM) cards have been verified with the country’s major telecommunication operators as of mid-January. According to DICT Spokesperson Undersecretary Anna Mae Yu Lamentillo, 20,551,294 or 12.16% of the country’s 168,977,773 active mobile users have been registered since the SIM card registration law went into effect on December 27, 2022.
“SIM Registration is being implemented alongside the Data Privacy Act. Data encryption is required. PTEs (public telecommunications enterprises) are required by law to ensure that end-user data is secure, encrypted, and protected at all times,” she explained.
Following its simultaneous compliance check on-site visits, the National Protection Commission (NPC) ordered the three PTEs to fix several data privacy “gaps” in their SIM registration. However, Naga stated that the three telcos have typically shown the capability in preserved the clients’ data. He does, however, advise telcos to upgrade and tighten their security procedures as information and communications technology improves.
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Abdullah Azwar Anas, Minister for Administrative Reform and Bureaucratic Reform (PANRB) stressed that government digitalisation is a primary driver in improving the quality of public services, which will contribute to an increase in people’s welfare.
He emphasised that bureaucratic reform must have an immediate impact on society. For example, bureaucratic reform must enhance investment and streamline corporate services, raising society’s economic level. An increase in the community’s economic level will undoubtedly have an impact on the declining poverty rate.
As a result, the government is attempting to optimise the Electronic-Based Government System (SPBE) to cover a wide range of activities, including digitisation of public services, poverty reduction, stunting reduction, and increased investment.
It is consistent with President Joko Widodo’s goal of reducing severe poverty to zero per cent by 2024. However, more depth and clarity are required in poverty reduction bureaucratic change and investment. Each national and regional government entity must know its unique roles and responsibilities in poverty alleviation.
“Digitalisation is one of our strategies for accelerating the achievement of national development goals, specifically the welfare of the Indonesian people,” Anas said at the 2023 Coordination Meeting of Regional Heads and Regional Leadership Coordination Forum (Forkopimda) in Bogor Regency, West Java.
Digital technology develops a data bank and speeds up the service delivery process. Public service is one of the critical outcomes of bureaucracy that can be assessed and felt first-hand. As a result, Minister Anas directed that all local government levels combine services related to districts, cities, and provinces.
Minister Anas is speeding up the development of digital Public Service Malls (MPP) in all regional governments. MPP Digital services in each area and central government services will be integrated with the Public Service Portal, which is now under construction.
This portal will employ the Civil Service Registration Number (NIK) for the public to acquire services. This approach lets consumers access various services by requiring only a single sign-in. However, Minister Anas is also concerned about the security of public data.
“Previously, the users needed to fill in the data repeatedly. It will no longer be filled in frequently in the future, but only once (for all digital services),” the former LKPP Chairman explained.
SPBE is concerned with the workings of government in general. With the use of technology, the bureaucracy will become more agile. A professional bureaucracy can analyse social and economic problems.
The Ministry of PANRB, in collaboration with the Ministry of Communication and Informatics (Kominfo), also bolstering public service digitalisation through the National Public Service Complaint Management System – People’s Online Aspirations and Complaint Services (SP4N-LAPOR!), Public Service Portals, and Public Service Malls (MPP) Digital. However, SP4N-LAPOR!, designated a general application, is still experiencing application integration issues. As a result, typical applications in the sphere of public services must be mapped to be incorporated into the Public Service Portal.
Furthermore, information and communication technology asset management, a series of processes for planning, acquiring, administering, and preparing hardware and software, is required to establish Digital MPP. The following point to make is about service management. User service procedures, service operations, and application administration are all part of service management.
The PANRB Ministry is optimistic that the SPBE architecture will help expedite digital governance in various ways. Another advantage of the SPBE architecture is that it enables the standardisation of information and communication technology (ICT), the quality of national digital services, and the convenience of government service integration through an interoperability mechanism.
In addition to the SPBE, the government has a thematic bureaucracy reform (RB) initiative. Poverty alleviation, higher investment, and expediting the President’s programme are among the aims of the Thematic RB. Simultaneously, the SPBE architecture serves as a fundamental framework for specifying the integration of business processes, data, and information, SPBE infrastructure, SPBE applications, and SPBE security to provide integrated SPBE services.
