February 29, 2024

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New Zealand trials AI for cross-agency regulatory context

Tai is a 25 year old New Zealander with the ability to navigate his way through complex information across multiple government websites.

Moreover, he can provide answers to questions in the blink of an eye. Tai, however, is not an actual person but a digital assistant that is powered by artificial intelligence (AI).

The past few months have seen the Ministry for Primary Industries (MPI); along with Customs New Zealand, which is IRD’s Business Rules Centre; the Ministry of Business, Innovation and Employment (MBIE); and Datacom working together.

According to a recent report, they are trying to find out whether AI has the potential to make it easier for businesses to interact with government in a multi-agency context.

In order to develop the AI Proof of Concept, they agreed to focus on honey exporting since it requires businesses to navigate across two government agencies, the MPI and Customs.

These agencies then asked themselves how they can make this easier for business as they know that navigating complex exporting requirements across the two government agencies can be confusing, complicated and time consuming.

Business users from the apiculture and exporting community have tested the Proof of Concept after it was completed in early July.

Users have the ability to ask export questions in plain natural wording and receive clear responses, also in plain language, across the honey exporting domain.

The objective of the Proof of Concept is to find out if conversational AI works in a cross-agency regulatory context.

Moreover, it will check if businesses would be open to have a conversation with a “machine” to reduce their effort in searching for information to make decisions.

The AI Proof of Concept is being coordinated by the Better for Business programme of the Government.

Working across 10 government agencies, the programme champions New Zealand businesses as well as identifies and develops easier and smarter ways for business and government to interact.

Opportunities presented by the Better Rules initiative has further inspired the conception of Tai, which showcased “Human and Machine-consumable Rules” as a key component for the digital transformation of government.

The programme worked across several government agencies to explore the ideas and practice of turning legislation into machine-consumable ‘digital rules’.

This process found opportunities for government in machine consumable legislation to capture benefits from new technologies like AI.

Through both of these initiatives, it was learned that ultimately technology is only as good as the structure of the content.

By getting better at creating Human Consumable rules, there will be immense pay-back regardless of the machine that needs to consume it, thereby saving time, effort and money, and improved services to better deliver to people’s needs.

It is a perfect example of future-focused digital technologies enabling government service innovation for business customers.

It is a catalyst to improve the consistency and coordination between agencies and is an important step for the Government‘s future customer facing digital channels and service delivery.

By coordinating agencies around important business outcomes and innovating the service delivery models, the Government aims to make it easier and more seamless for businesses to deal with government.

Once Tai’s Proof of Concept testing period is complete, Better for Business and its 10 partner agencies will work together to agree on the role of AI in future multi-agency service delivery models.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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