February 24, 2024

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New Zealanders most targeted by tech support scams

A new study from Microsoft reported that New Zealanders are the most targeted in the world when it comes to tech support scams.

According to a recent report, more than three-quarters of Kiwis in the study reported having experienced at least one such scam. This is well above the global average of 62%.

Of the number of people who encountered a tech support scam, 21% were fooled into continuing with an interaction. 6% of these suffered financial loss.

The results of the study reinforce that Kiwis do need to be extra cautious online. New Zealanders need to be extra careful when it comes to giving information to strangers.

If there is doubt, hover over a link before clicking in order to check the URL and remember that tech support teams of companies such as Microsoft will never contact customers directly.

Moreover, Kiwis were far more probable to be exposed to fake pop-up ads and windows disguising as notification from their software provider compared to other nationalities that participated in the survey.

But the biggest surprise, from the results, may come in the information as who were falling victim to tech scams.

Although many people thought that it would be the tech-naïve older generation, who are easily fooled when it comes to scammers, it was actually male millennials who were the most likely to experience financial losses from a scam.

The common stereotype of scam victims is that they are elderly and less experienced with computers and software, but this is a case of a little knowledge leading to overconfidence.

Since the use of computer is skewed towards the younger generations and males, who are more likely to engage in riskier behaviours, they are more likely to encounter scams.

Greater exposure plus greater confidence, in using computers, makes people under the age of 40 and men more susceptible to clever scammers.

The economic losses of New Zealand from tech support scams, however, were on par with the rest of the countries surveyed.

The losses from scams worldwide have reportedly declined 3% since the previous survey in 2016, dropping to 6%.

The core focus of an online safety organisation, called Netsafe, was to educate New Zealanders on how to stay safe online and how to protect themselves from scams.

The organisation works closely with the Government and other agencies to help Kiwis avoid harm from unscrupulous activities and advise them of the latest scams. Everyone has a role to play in keeping the web safe.

There were 16,048 adult internet users from 16 countries who participated in the survey.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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