February 24, 2024

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NSW Forging Ahead with Digitalisation

The NSW Government is investing in the infrastructure and services needed to ensure the state can take full advantage of the digital area, according to the Chief Data Scientist of NSW. In remarks coinciding with the virtual Power and Peril of the Digital Age conference, hosted by the Royal Society of NSW, the Chief Data Scientist of NSW said the Department of Customer Service’s commitment to developing digital infrastructure for government interactions left the state well placed to navigate the challenges of COVID-19.

The NSW Government continues to push the boundaries with integrated digital innovations and services to support customers now and into the future. This is far-reaching, from real-time parking information on the Park’n Pay app or capability to provide a digital driver licence from within the Service NSW app, he said.

These projects are an example of how the NSW Government is embracing technology to better respond to customer needs whether it’s an easier way to share their identity or find a convenient parking space. The Chief Data Scientist also said that during the pandemic the Department of Customer Service accelerated digital improvements to services in weeks which could otherwise have taken months.

NSW was one of the first Australian jurisdictions to roll out a COVID-Safe check-in system in 2020 to keep customers safe and businesses open. They were also able to quickly refine and evolve this technology based on customer feedback, such as extending the time the Service NSW app remained logged in, making it easier for people to check-in without removing their face mask to log on, or entering a passcode every time.

Recently, the NSW Government announced that grants are available to NSW’s best engineers, scientists, and researchers for their innovative solutions to lower carbon emissions and accelerate the state’s clean industrial revolution into the future. Applications are open for the $40 million Clean Technology Research and Development (R&D) Grants program, which encourages the development of innovative technologies and services to lower industry carbon emissions.

The grants program is targeting co-investment in early-stage technologies to reduce emissions in three key areas:

  • Electrification and energy systems,
  • primary industry and land management, and
  • power fuels, including hydrogen.

Growing the digital economy

The potential benefits to the Australian economy through digitalisation have been estimated to be as much as $315 billion over the next decade, with the potential to create up to a quarter of a million new jobs by 2025.

With other countries investing heavily in their digital futures, actions over the next 10 years will determine whether the country leads or falls behind its global competitors.

COVID-19 accelerated the take up of digital technology and highlighted the role it can play to support and enhance business operations across every sector of the economy, improve the delivery of government services and make life easier for Australians. From telehealth and electronic prescriptions to online sales, cloud computing and remote working, COVID-19 has driven a huge leap forward in Australia’s digital capability and its appetite for data.

The 2021-22 Budget supports the Digital Economy Strategy through $1.2 billion in strategic investments to unlock the value of data, drive investment and uptake of emerging technologies, build the skills required for a modern economy, and enhance government service delivery. This builds on the $800 million Digital Business Plan, the $1.67 billion Cyber Security Strategy 2020, the $1 billion JobTrainer fund and the $4.5 billion upgrade plan for the NBN. These investments will drive greater productivity, high-quality jobs, and income growth across the economy.

The Government also launched the Digital Economy Strategy which out the pathways to guide future actions, set ambitious targets and will be continually renewed to realise our vision of being a leading digital economy and society by 2030.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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