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NSW RFS’s Emergency Response Systems to Be Digitally Transformed

New South Wales Rural Fire Service (NSW RFS) has entered into a five-year engagement with the Australia arm of an Information and Communication Technology company that will see the company digitise the NSW RFS’s mission-critical systems to help improve fire emergency outcomes in the state.

Under the AU$ 60 million program, the company develop, install and maintain incident response Mobile Data Terminals across the more than 5,000 RFS vehicles. Using a specialised program and AWS-hosted software, the Mobile Data Terminals will be a resilient platform that will provide support to firefighters fighting at the forefront. They will have access to mission-critical information such as satellite and topography imagery and weather updates. The Mobile Data Terminals will also connect firefighters to the NSW RFS Computer Aided Dispatch (CAD) system, which is managed by the company.

Rolling out the Mobile Data Terminals across all NSW RFS fire fighting vehicles advances fire emergency outcomes by enhancing the delivery of briefings and incident information and intelligence to field commanders.

This announcement advances several of the 76 recommendations set out by the independent NSW Bushfire inquiry – which was established in response to the 2019-20 black summer bushfires – and comprises part of an AU$ 192 million NSW grant to improve and provide new emergency infrastructure for firefighters.

The Head of Industry – Public Sector at the company stated that the firm is pleased to be helping the NSW Rural Fire Service improve frontline situational awareness for firefighters, and protect rural communities, people, property, and the environment. They are also proud that their dedicated emergency services practice and experienced teams can deliver transformational innovation that helps our heroic firefighters in life-threatening situations.

The NSW Rural Fire Service Commissioner said the 2019/20 bush fire season was the toughest and most devastating fire season ever experienced in NSW. He noted that following the NSW Bushfire Inquiry, the department has been working with the NSW Government and its partners to advance the recommendations set out in the report and ultimately improve how we plan, prepare and respond to bush fires. This partnership is an example of how this is being achieved.

The tech firm has begun building the integration systems, using cloud-based infrastructure to run the Adashi software platform and manage critical incidents safely and efficiently. Installation of the Mobile Data Terminals into NSW RFS vehicles will commence at the end of 2022.

This engagement is an extension of the company’s existing relationship with NSW RFS. The firm currently manages the NSW RFS’s Computer Aided Dispatch system, which it implemented in 2020. The CAD system manages the assignment and deployment of resources to emergency and non-emergency incidents.

OpenGov Asia recently reported that under a new NSW Government program, NSW is working to push forward its place as a world leader in bushfire technology commercialisation and position itself for the international export of innovative bushfire solutions. The region’s Minister for Science, Innovation and Technology stated that the Bushfire Commercialisation Fund will help innovators translate their cutting-edge research into practical solutions that will improve bushfire detection, preparation and response.

A total of AU$ 16 million over three years has been allocated, with the first round of funding offering grants of between AU$ 200,000 and AU$ 8 million to individuals, companies, research institutions and universities, to help them commercialise their research.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.