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NT government to roll out new system for child protection

The Northern Territory Government has awarded a $64.4 million tender for the Client Management Systems Alignment program, known as the Care System, to improve the care and protection of children in the state.

The Care System will enable different and necessary government agencies such as Police, Territory Families, Housing and Communities, Health, Education and Attorney General to access the same information, create the one case file and share critical information to best manage each child’s specific case.

The region’s Minister for Territory Families and Urban Housing said the new Care System will give frontline staff in child protection and youth justice the necessary tools to better protect vulnerable children.

The Minister stated, “We want to make sure all Northern Territory children have the best start in life. A total of 72% of Territory Families, Housing and Communities’ core business is recorded outside of our approved computer system which is more than 25 years old.”

A UK-based tech firm and local a Territory business IT company have been selected for the project, which will provide a modern digital tool to assist frontline workers in child protection, youth justice and service provision for the Northern Territory’s most vulnerable children. A local Territory digital company has been selected to undertake work on this project with a dedicated local team.

The Minister for Corporate and Digital Development said the IT overhaul is one of the biggest the NT has ever undertaken and will be supported by specialist IT practitioners from a range of local Territory digital businesses.

He noted that the IT firm has more than 25 years’ experience delivering information technology solutions and services in the Northern Territory, with a local team dedicated to this project.

The Care System will provide child protection and youth justice case management solution to equip the Northern Territory Government with a holistic view of the child and increase opportunities for early intervention.

The Care System will also enable frontline staff to access important information anytime and will improve the connection between non-government, private service providers, the community and the government to access and update information related to child wellbeing.

The project came about after the Royal Commission into the Detention and Protection of Children in the Northern Territory highlighted the limitations in current processes that support child protection and youth justice. In response, the Territory Government invested $64.4 million into the Care System to facilitate better information sharing and coordination.

The Minister for Territory Families and Urban Housing also noted that the creation of the Care System and the delivery of the program is all about it being based on the child. The NT government wants to make sure they are keeping up-to-date information on vulnerable families, so they can assist quickly and proactively.

The program is scheduled for completion in late 2022 and will improve the way Territory Families, Housing and Communities approaches child protection and youth justice, through a child-centric approach to systems and service delivery.

According to another article, The Department of Corporate and Digital Development (DCDD) is leading the project, formally known as the client management system alignment (CMSA) program, on behalf of Territory Families.

DCDD (then the Department of Corporate and Information Services) went looking for a new system in 2018 in response to the Royal Commission into the Protection and Detention of Children in the NT. The Royal Commission identified systemic problems with the territory’s approach to child protection and youth justice, including limitations with several underpinning systems of record.

Systems of concern included the CCIS and the integrated offender management system (IOMS), neither of which ‘talked’ each other, as well as the police real-time online management system (PROMIS). The government said it expects the new Care system to improve “information sharing and coordination to ensure we are better protecting vulnerable children”.


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