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Due to limitations on physical movement that are imposed amidst the pandemic, more Filipinos are turning to digital channels for transactions and shopping for necessities and other commodities. Some consumers claimed that they were not given sufficient customer care support either making a transaction or receiving an item that has been purchased. This led to a “significant” increase in the number of consumer complaints related to online transactions in 2020 till today compared to previous years.
To address this, The Department of Trade Industry (DTI), through its Consumer Policy and Advocacy Bureau (CPAB), had announced that they will begin the pilot run of the online complaint software to boost up the country’s improved online system to receive and resolve consumer complaints.
The highest number of complaints of 8,045 were during the months of April and May when the strictest level of Community Quarantine was in effect in major areas of the country. Due to the limited movement of people, consumers heavily relied on online shopping for their basic and essential needs.
The online system will be piloted by the DTI and will eventually serve as the Web-based consumer complaints portal of the country. The online complaint software will automate the entire consumer complaints-handling process of the government by interlinking all the member agencies of the Consumer Network (ConsumerNet), or the group of government departments with consumer protection function, to provide redress to those consumers who will file a complaint through the system wherever they may be in the world.
To operationalise the system, the online complaint system will undergo three phases, including assessment; functional specifications and workshop; and compliance with data privacy, security, risk management and systems development.
The first phase is the development and operationalisation of consumer complaints filing, tracking, ageing, reports generation, and status updating to be put by the DTI. Phase two is the development of virtual mediation conference and possible online resolution of complaints and Phase 3 is linkage with the online complaint system for effective resolution of cross-border consumer complaints.
The DTI is responsible for ensuring that the process of handling and resolving consumer complaints and disputes is streamlined and harmonised through the online system, as well as providing dedicated channels of communication for easy access to consumer queries and complaints, such as but not limited to telephone, e-mail, and social media platforms. When executing and implementing such a system, there must be checks and balances in place so that, as consumers and consumer groups, can act as watchdogs and ensure that the process is completed effectively, efficiently, successfully, and on time.
The system also aims to maintain the confidentiality, integrity, and availability of personal data stored via the online complaint system, as well as strict compliance to the Philippines Data Privacy Act of 2012.
Many businesses have discovered that deploying a software application to track complaints from submission to resolution is the most efficient way to do so. Considering complaints are sensitive, having a software tool allows companies to outline procedure and then focus on keeping customers happy and safe while protecting the company’s reputation and compliance status. Not only would companies profit from implementing these techniques but so would the country’s digital sector and its economy would be improved.
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Deputy Prime Minister and Minister for Finance Lawrence Wong officially unveiled the National AI Strategy 2.0 (NAIS 2.0) at the inaugural Singapore Conference on AI (SCAI). This comprehensive strategy is designed not only to address contemporary challenges but also to uplift the collective economic and social potential of Singapore over the next three to five years.
Singapore’s journey into AI began in 2019 with the inception of the first National AI Strategy. This initial strategy laid out plans to deepen the integration of AI into various sectors, from Education to Healthcare and Safety & Security. Notably, the nation invested in critical enablers to fortify its AI ecosystem. Since then, Singapore has witnessed remarkable breakthroughs, leading to new products, capabilities, and interactions.

The renewed NAIS 2.0 acknowledges the opportunities and risks that AI presents in a society where digital technologies are an integral part of everyday life. Mastery of AI, according to Deputy Prime Minister Wong, holds the key to empowering businesses and citizens, unlocking new job opportunities, and driving the next wave of economic growth.
However, the responsible and sustainable management of AI is imperative to mitigate potential negative effects or misuse, such as cyber threats and misinformation, ensuring that AI engagement is safe and trustworthy for everyone.
NAIS 2.0 is framed by the vision “AI for the Public Good, for Singapore and the World.” The strategy revolves around two key goals: Excellence and Empowerment. Under the banner of Excellence, Singapore aims to selectively develop AI peaks to advance the field and maximise value creation.
This involves directing AI towards addressing pressing global challenges, including population health and climate change. On the Empowerment front, the strategy aspires to equip individuals, businesses, and communities to use AI with confidence, discernment, and trust, making AI the great equaliser in preparing for an AI-enabled future.
The strategy outlines 15 key actions across various systems and enablers that Singapore will undertake over the next three to five years. These actions encompass building a trusted and responsible AI ecosystem, driving innovation and growth through AI, and ensuring that people and businesses can engage with AI effectively.
Simultaneously, the launch of the inaugural SCAI underscores Singapore’s commitment to navigating the challenges of AI development. Themed “For the Global Good,” the conference aims to convene over 40 distinguished experts from academia, industry, and government. The goal is to identify critical questions in the realm of AI that, once answered, will enable the responsible development and deployment of AI for the benefit of societies globally.
Singapore’s NAIS 2.0 and the SCAI mark a significant stride toward harnessing the potential of AI while acknowledging the responsibilities that come with it. With a vision focused on the public good and a commitment to excellence and empowerment, Singapore is poised to navigate the intricate landscape of AI, ensuring that this transformative technology contributes positively to society and the world at large.
A National AI Strategy is paramount for a country, offering a strategic vision that guides the integration and development of AI. This comprehensive approach is instrumental in fostering economic growth and competitiveness by attracting investments, promoting innovation, and creating job opportunities.
Positioned as a leader in AI research and development, a nation with a well-defined strategy elevates its technological standing globally. Beyond economic benefits, such strategies address specific societal challenges, such as healthcare and education, improving citizens’ overall quality of life.
Establishing a robust regulatory framework, fostering talent development, and promoting ethical AI principles are integral components of these strategies. They also facilitate international collaboration, ensuring the exchange of knowledge and joint efforts in addressing global challenges.
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To encourage spatial planning by India’s village councils (gram panchayats), the Ministry of Panchayati Raj has introduced Gram Manchitra, a geographic information system (GIS) application. The tool enables and aids gram panchayats in undertaking planning at the local level using geospatial technology.
The application serves as a unified geospatial platform to better visualise and monitor the various developmental projects to be carried out across different sectors. It functions as a decision support system to formulate Gram Panchayat Development Plans (GPDP).

It offers various planning tools that use GIS technology to assist gram panchayat officials in formulating practical and attainable development plans. These features make up the decision support system during the development plan preparation, including tools for identifying potential project sites, tracking assets, estimating project costs, and assessing the potential impact of projects.
Moreover, the Ministry has introduced mActionSoft, a mobile-based solution designed to help capture photos with geo-tags (GPS coordinates) specifically for projects with tangible assets as output. The geo-tagging of assets occurs at three stages: before the commencement of work, during the work, and upon the completion of the work. This establishes a repository of information encompassing all projects and assets associated with natural resource management, water harvesting, drought-proofing, sanitation, agriculture, check dams, irrigation channels, and more.
Assets that are geo-tagged through the mActionSoft application are accessible on Gram Manchitra, contributing to improved visualisation of diverse developmental projects within the gram panchayats. The assets created under the Finance Commission are geotagged along with photographs by the panchayats. The GIS data of these geotagged assets on the panchayat map is accessible and visualisable through the Gram Manchitra application.
Agricultural activities play a significant role in boosting incomes for residents in villages nationwide. The government invested in modernising and digitising these operations, aiming to enhance productivity and promote sustainability.
Earlier this year, the government launched the Unified Portal for Agricultural Statistics (UPAg Portal) to optimise and improve data management. As OpenGov Asia reported, the portal standardises data related to prices, production, area, yield, and trade, consolidating it in a single location. This eliminates the necessity to compile data from multiple sources. The portal can also conduct advanced analytics, providing insights into production trends, trade correlations, and consumption patterns.
Meanwhile, scientists from the Indian Institute of Technology, Madras (IIT-Madras) announced a portable, point-of-use device for identifying heavy metals in both soil and water. It delivers a user-friendly, non-technical read-out value of the soil quality index on a mobile phone-like application.
The Ministry of Agriculture and Farmers Welfare has introduced an AI-based Chatbot for the Pradhan Mantri Kisan Samman Nidhi (PM-KISAN) Scheme, wherein Indian farmers receive annual income support of up to IN₹ 6,000 (US$ 72). This AI Chatbot aims to enhance the efficiency and outreach of PM-KISAN, providing farmers with prompt, transparent, and reliable responses to their queries.
Integrated into the PM-KISAN grievance management system, the chatbot is designed to empower farmers with a user-friendly and easily accessible platform. It assists farmers in obtaining information regarding their application status, payment details, eligibility status, and other updates related to the scheme. The government will make the Chatbot accessible in 22 languages spoken in the country soon.
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In a bid to demystify mental illness, Castle Peak Hospital’s Mind Space Museum introduced an innovative approach using cutting-edge technology to immerse visitors into the sensory experiences of individuals grappling with mental health challenges. This immersive journey leverages virtual reality (VR) to simulate hallucinations, offering a glimpse into the world of patients navigating these profound conditions.

In a landmark collaboration supported by a charity programme, Castle Peak Hospital’s Mind Space, is heralded as Hong Kong’s pioneering Mental Health Experience Museum. This novel venture, backed by advanced technology, redefines the comprehension of mental health through a fusion of immersive facilities and state-of-the-art installations.
Mind Space stands as an embodiment of the transformative potential of technology in enhancing empathy and understanding. Powered by the latest advancements in virtual reality (VR), this museum offers visitors a revolutionary opportunity to step into the intricate world of mental health.
Beyond historical perspectives, the Brain Tour zone elucidates the scientific facets underlying mental illness. A standout feature, the Symptom Experience Rooms, employs VR to replicate visual, auditory, and tactile hallucinations, allowing participants to tangibly sense the challenges encountered by individuals battling mental health issues.
The heart of Mind Space lies in its VR simulations, meticulously designed to simulate the symptoms and experiences of psychiatric conditions. Participants are transported into a realm where they can tangibly sense the visual, auditory, and tactile manifestations encountered by individuals battling mental health challenges.
From vivid hallucinations to sensory distortions, these simulations serve as an educational conduit, providing a deeper comprehension of the often misunderstood facets of mental illness. Visitors are not mere observers but active participants, gaining invaluable insights through experiential learning
By deploying cutting-edge tech and innovative approaches, Castle Peak Hospital aims to broaden its outreach by inviting more visitors. Mind Space beckons those curious about mental health to embark on an immersive journey, accessible through online bookings.
In his Policy Address, Mr Lee said the Government attaches great importance to mental health. Hong Kong prioritises the mental wellness of its citizens and acknowledges that mental health encompasses more than just medical treatment. Embracing an integrated, multi-disciplinary strategy, the government underscores the holistic nature of mental health care.
Aligned with the community’s focus on innovation and technology, there’s a growing emphasis on integrating advanced technology into mental health services. This push aims to streamline labour-intensive operations in hospitals, elderly centres/homes, and other care facilities. By leveraging innovative technology, it seeks to empower health and social care professionals as well as frontline workers, enhancing their efficiency in daily tasks.
Moreover, this initiative aims to attract fresh talent, especially young individuals, to join the workforce in mental health services. Integrating cutting-edge technology into these fields, not only modernises operations but also presents an appealing and dynamic environment, encouraging new entrants to consider long-term involvement in mental health care.
In July this year, The Hong Kong Polytechnic University (PolyU) secured funding from the Research Grants Council (RGC) Strategic Topics Grant (STG) 2023/24 to drive a transformative health technology initiative.
Hong Kong grapples with a significant prevalence of major psychiatric disorders (MPDs), with conditions like major depressive disorder, schizophrenia, and bipolar disorder affecting approximately 13.3% of the population. Alarmingly, fewer than 40% of patients attain full symptom relief following initial treatment.
Presently, diagnostic criteria heavily rely on cognitive and behavioural markers, presenting limitations in accurate assessment and treatment planning. PolyU’s groundbreaking project presents a pioneering approach that harnesses the power of artificial intelligence (AI) alongside genomic and biomedical technologies. The proposed AI-driven methodology promises a data-centric approach to diagnosis and personalised therapy, marking a significant leap forward in mental healthcare innovation.
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Around 15 million subscribers who are currently using 2G will be required to transition to 4G as the Ministry of Information and Communications (MIC) plans to deactivate the 2G network by September next year, coinciding with the expiration of frequency licenses issued to carriers deploying 2G.

The Ministry initiated discussions regarding the network shutdown as early as 2020, providing users with sufficient time to make the transition. It also implemented regulations that year prohibiting the import of 2G devices. Any current devices entering the Vietnamese market are doing so through unofficial channels. Network operators’ statistics indicate that the country presently has approximately 15 million 2G subscribers.
The Ministry has provided frequent updates regarding the decision and recently held a seminar on how discontinuing 2G signals will move more people to the digital environment. Nguyen Phong Nha, Deputy Director of MIC’s Vietnam Telecommunications Authority, stated that the Ministry is inclined to roll out 6G technology by 2030. As a result, 2G technology phones will no longer be in use, imported, or circulated in the market.
2G devices in Vietnam are reaching the end of their usage cycle. As these devices break down, users will need to replace them with newer alternatives. Furthermore, in anticipation of the plan, mobile telecommunications carriers are formulating policies to assist users when 2G signals are discontinued. These policies primarily concentrate on providing support for terminal devices and telecommunication charges.
Presently, a few major network operators have deactivated 2G and 3G signals in areas with low demand for these services. Moreover, network operators are offering affordable 4G phones priced at approximately VND 300,000 (US$ 12.5), catering specifically to a segment of customers who only require basic voice and texting services.
Nguyen Trong Tinh, Deputy General Director of Viettel Telecom, noted that state-run group Viettel achieved the milestone of being the first network operator to successfully migrate most of its 3G subscribers to 4G. This transition has resulted in only about 0.2% of customers continuing to use 3G services.
The group plans to offer more support to customers by adjusting charges and providing 4G service prices at reasonable rates. The objective is to make these prices comparable to or even lower than current 2G services, aligning with the preferences and payment capabilities of the customers. Moreover, in terms of terminal devices, Viettel has supported 50% of the device price for 2G customers switching to 4G for the past two years.
Tinh explained that phasing out obsolete technologies in favour of newer ones is poised to yield significant economic benefits and resource optimisation for telecommunications businesses. This strategic shift allows companies to allocate resources more efficiently and stay at the forefront of technological advancements.
Viettel also collaborates with phone manufacturers to assist customers in getting smartphones at discounted prices, typically around 60-70% off for a single phone. For 4G phones offering voice and texting services, Viettel provides support for purchase costs, offering discounts of up to 50%, depending on individual customer circumstances.
Meanwhile, Nguyen Quoc Khanh, Deputy Head of the technology department at VNPT Group, has said that the company will give away smartphones, subsidise phone prices, and introduce appealing packages for customers residing in remote areas and islands who are still using 2G.
However, despite these efforts, the percentage of 2G subscribers in Vietnam remains relatively high compared to other countries in the region and developed nations. Approximately 16% of subscribers in Vietnam are still exclusively using 2G.
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In the ever-evolving landscape of technology, the year 2022/2023 marked a significant juncture for cybersecurity in New Zealand. The National Cyber Security Centre (NCSC) revealed a sharp increase in financially motivated cyber activities, surpassing state-sponsored incidents for the first time. This shift in dynamics signals a crucial turning point in the realm of cybersecurity, one that demands heightened vigilance and adaptive measures from organisations across the country.

With an eye on defending against an increasingly sophisticated threat landscape, organisations in New Zealand find themselves facing a relentless onslaught from cybercriminals. These malicious actors, driven by financial gain, are employing tactics aimed at extorting payments from businesses. However, there’s a silver lining amid this adversity. Organisations, increasingly cognisant of these tactics, are bolstering their resilience to withstand such coercive manoeuvres.
Yet, this resilience is constantly put to the test as cyber adversaries innovate, adopting novel techniques and technologies that challenge conventional detection methods. The advent of cutting-edge technologies like generative artificial intelligence (AI) further amplifies the need for organisations to exercise stringent governance, ensuring the adoption of these advancements while mitigating associated privacy and security risks.
Amidst this turbulent landscape, the NCSC stands as a bastion of defence, dynamically adapting to confront the ever-shifting cybersecurity scenario. This year, the NCSC’s interventions and expertise have been instrumental in preventing an estimated NZ$65.4 million in potential harm to vital national entities.
Notably, over the past four fiscal years, the NCSC’s capabilities have been pivotal in detecting approximately one-third of all recorded incidents. In 2022/2023, the NCSC took proactive measures, successfully disrupting over 250,000 malicious cyber events through the implementation of Malware Free Networks®.
In the span of the reported period, 316 cyber incidents targeted nationally significant organisations, a slight decrease from the 350 incidents documented in the preceding year, 2021/2022. Notably, 73 of these incidents, equating to 23%, demonstrated potential connections to suspected state-sponsored actors – a decline from the previous year’s figure of 34%. Conversely, 90 incidents, accounting for 28%, displayed indicators of criminal or financially motivated activity, marking a rise from the 23% recorded in the prior reporting period of 2021/2022.
In a significant move towards fortifying the nation’s cybersecurity infrastructure, the NCSC, in conjunction with New Zealand’s Computer Emergency Response Team (CERT NZ), has become the forefront operational cybersecurity agency for Aotearoa New Zealand. This integration promises a unified approach, pooling resources, and expertise, and fostering both domestic and international alliances for a more robust defence against cyber threats.
The integration not only streamlines operations but also ensures a consistent stream of guidance and support for New Zealanders facing cybersecurity challenges. By providing a centralised hub for advice and assistance during cyber incidents, this merger aims to facilitate a more cohesive response to threats faced by the nation.
The NCSC’s latest report has positive insights, offering actionable strategies to combat the recurring tactics employed by cyber adversaries. Encouraging organisations to leverage these insights, the report emphasises the need for continuous review and enhancement of cybersecurity controls and governance. Furthermore, it extends a supportive hand, urging organisations to seek additional assistance when needed.
As New Zealand navigates the complexities of an increasingly digitised world, the NCSC’s report serves as a pivotal guidepost, advocating a collective effort towards fortifying the nation’s cyber resilience. In this concerted endeavour, organisations are not merely defending digital infrastructures but safeguarding the collective prosperity and security of the nation.
OpenGov Asia reported that the New Zealand Police issued a warning regarding a targeted email campaign that has notably affected various organisations, with a particular emphasis on schools. This digital threat has instigated increased vigilance among authorities and spurred collaborative efforts aimed at mitigating potential risks posed to the targeted entities.
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The Secretary-General of the Rural and Regional Development Ministry (KKDW) is optimistic about the transformation of statutory bodies under KKDW into high-income entities by incorporating new technologies and innovations into their projects and programs. He believes that leveraging the latest technologies and harnessing the skills, expertise, financial resources, and human capital within each agency can turn them from cost centres into profit centres.

During the KKDW Innovation Day 2023, Ramlan highlighted the importance of innovation in addressing global challenges and maintaining competitiveness. He emphasised that Malaysia’s consistent position in the Global Innovation Index reflects the existence of innovation within the country. Ramlan stressed the need to enhance the culture of innovation to ensure long-term competitiveness and resilience.
The annual KKDW Innovation Day serves as a platform to recognise and inspire personnel to contribute to innovation and excellence in service delivery. The Minister expressed satisfaction with the active participation of KKDW and its agencies, showcasing a thriving culture of innovation. He hopes that innovative products developed by the workforce can be not only utilised internally but also commercialised in the future.
The event featured seven categories of quality and innovation awards, including the Public Service Innovation Award and the New Horizon Award for Best Innovative and Creative Group (KIK). Notable achievements included Mara winning the Public Service Innovation Award (Madani Management) for its Business Premises Management System (MyPremis) and Hulu Terengganu Rubber Industry Smallholders Development Authority (Risda) securing the New Horizon Award for their polybag lifter tool innovation.
MyPremis, Mara’s innovation, streamlines the process of checking vacancies and lease applications for premises, allowing online submissions and transparent reporting. The polybag lifter tool by Risda addresses seedling deaths after planting, improving planting efficiency and reducing replanting time for rubber trees.
The success stories underscore the transformative potential of technology and innovation in enhancing the efficiency and outcomes of projects undertaken by statutory bodies under KKDW.
The Rural and Regional Development Ministry’s (KKDW) commitment to embracing technology and fostering innovation represents a pivotal shift in the landscape of rural development. With the vision of transforming statutory bodies into profit centres, KKDW’s emphasis on creative solutions and cutting-edge technologies demonstrates a dedication to staying competitive in the global arena.
The success stories shared during the KKDW Innovation Day underscore the tangible benefits of this transformative journey, providing a glimpse into a future where innovation becomes synonymous with progress and prosperity in the realm of rural and regional development. As KKDW continues to champion a culture of innovation, it not only elevates its own standing but contributes significantly to Malaysia’s competitive edge on the world stage.
The Malaysian government is strategically fostering innovation to ensure long-term competitiveness. Initiatives like the National Policy on Industry 4.0 and the Digital Economy Blueprint underscore a commitment to embracing technology.
The National Science and Innovation Agenda focuses on cultivating a culture of research and development, while efforts in STEM education aim to produce a skilled workforce. Digital hubs, such as the Malaysia Digital Hub, provide environments conducive to innovation and collaboration for startups and entrepreneurs.
The Global Innovation Index is used to benchmark and enhance the country’s innovation ecosystem. Furthermore, the government actively supports technology commercialisation through agencies like the Malaysia Innovation Agency (AIM). Ongoing strategies prioritize the growth of technology-driven industries, creating a dynamic landscape that positions Malaysia as a key player in the global digital economy. For the latest updates, official government sources and news outlets are recommended.
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The Philippines, situated within the Pacific Ring of Fire, is uniquely susceptible to a range of natural disasters stemming from its geographical location, including typhoons, earthquakes, and volcanic eruptions, which render it particularly vulnerable. Nevertheless, in response to these formidable challenges, the nation has embarked on an impressive trajectory of resilience enhancement, strategically emphasising the convergence of technology and preparedness as key focal points in their efforts.
As the impact of climate and its cascading effects intensify, the Philippines’ exposure to natural hazards and the significance of resilience has surged. Recognising the limitations of traditional disaster responses, the country has shifted focus. Instead of relying solely on those methods, they’re embracing forward-thinking strategies that integrate proactive measures and technological advancements to effectively confront these challenges head-on.
The core of this transition lies in the effectiveness of the integration of technology with disaster preparedness. This fusion of innovation and readiness is indispensable in the face of ever more frequent and severe natural calamities. In an era where data analytics, artificial intelligence (AI), and early warning systems have reached new heights, the Philippines is leveraging these technologies to build a nation better equipped to withstand and rebound from disasters.
The Philippines’ journey towards resilience is characterised by progressive solutions built on technology. From early warning systems that provide timely alerts to communities, to advanced data analytics aiding in disaster risk reduction, the country is pioneering approaches that safeguard its people, infrastructure, and economy.
Moreover, this evolution is not contained within national borders. The Philippines acknowledges the interconnectedness of global resilience, actively participating in international collaborations and sharing its expertise to enhance global disaster preparedness.
Tech-Driven Resilience
Engr. Niñaliza H. Escorial, the Deputy Executive Director of the Philippine Council for Industry, Energy, and Emerging Technology Research and Development (PCIEERD) within the Department of Science and Technology (DOST), discusses their vision in response to the rapidly changing global landscape of emerging technologies with OpenGov Asia.
She highlights the agency’s commitment to fostering advancements in Quantum technology, agreeing that it is in a nascent development stage. In a bid to enhance capabilities, PCIEERD is actively seeking collaborative partnerships abroad, emphasising knowledge exchange and capacity-building initiatives. The first step in this endeavour involves establishing an innovation laboratory in collaboration with DOST-ASTI, dedicated to Quantum technology research and development.
Engr. Niñaliza underscores PCIEERD’s dedication to technological innovation, particularly in advanced manufacturing, which greatly supports industries engaged in prototype development. They know the significance of acquiring substantial equipment, considering it pivotal in fostering growth and bolstering competitiveness within the industrial sector.
Acknowledging the pivotal role of blockchain technology within the technological landscape, PCIEERD is actively embracing its integration into their initiatives. Their strategic adoption of blockchain aims to fortify and elevate capabilities, emphasising the assurance of heightened security, transparency, and efficiency across an array of applications and systems within their purview. This deliberate incorporation signifies a proactive step towards optimising technological frameworks and operations for enhanced performance and reliability.
Simultaneously, PCIEERD is delving into Artificial Intelligence (AI), moving beyond exploration to practical applications. The focus extends to improving administrative processes through diverse AI applications. The agency is actively seeking ways to enhance and streamline administrative functions, emphasising efficiency and effectiveness.
Engr. Niñaliza elaborates on PCIEERD’s expansive AI initiatives, spanning various sectors to highlight the transformative capacity of AI applications. The agency is actively leveraging AI to revolutionise weather forecasting, understanding the critical necessity for enhanced accuracy and timeliness in predictions. This strategic utilisation of AI underscores their commitment to addressing pressing needs through technological innovation.
“By integrating AI into weather prediction models, the agency aims to enhance preparedness and response to changing weather conditions, contributing to overall disaster resilience,” Engr Niñaliza explains.
The focus extends to the projection and management of river systems, where AI technology proves invaluable in analysing complex hydrological data. This initiative enables more accurate predictions of river behaviour, vital for mitigating the impact of floods and ensuring sustainable water resource management.
As they also see the pivotal role of AI in ensuring a stable food supply, PCIEERD is deploying innovative AI applications in agro-industry. This includes optimising resource allocation, enhancing agro-industry practices, and improving overall crop yield and quality. These initiatives align with the agency’s commitment to harnessing technology for the nation’s food security.
AI has emerged as a vital tool in traffic management systems, with PCIEERD harnessing AI algorithms for monitoring and controlling traffic. Their goal is to ease congestion, improve transportation efficiency, and play a role in creating sustainable, more livable urban environments.
Within the manufacturing sector, PCIEERD’s focus extends to the integration of sensors, a strategic move to expedite production processes. This innovative approach enhances efficiency and precision in manufacturing, ultimately increasing productivity and global competitiveness.
Engr. Niñaliza expands on PCIEERD’s deployment of AI in health monitoring projects, specifically tailored for students. This proactive strategy facilitates early intervention, fostering a healthier learning atmosphere. It underscores the convergence of technology and public health, prioritising well-being within educational settings.
She highlights their steadfast commitment to making science accessible and relatable, especially to diverse audiences, with a primary focus on students. PCIEERD’s engagement in science communication is evident in strategically designed initiatives that foster a deeper understanding of scientific concepts.
Curated exhibits and workshops serve as dynamic platforms where students actively engage with scientific principles in a hands-on and immersive manner. These initiatives aim not only to impart knowledge but also to cultivate a genuine interest in science, aligning with educational curricula while promoting curiosity and exploration.
Taking cognisance of the evolving landscape of communication, PCIEERD actively harnesses the power of social media as a dynamic channel for disseminating scientific information. Through various platforms, the agency strives to reach a broader audience, transcending geographical constraints and connecting with individuals from diverse backgrounds.
The approach to science communication on social media is characterised by clarity, simplicity, and engagement, ensuring that complex scientific concepts are presented in an accessible and understandable manner.
PCIEERD’s main objective is to democratise science communication, making it accessible to individuals at all levels of familiarity with scientific concepts. The agency aims to simplify science, translating intricate ideas into language and visuals that resonate with the general public. This approach fosters a culture of inclusivity, breaking down barriers between scientific knowledge and everyday understanding.
By prioritising science communication from the grassroots level, PCIEERD contributes to a broader societal understanding of the significance of science and technology. Through these initiatives, PCIEERD is actively bridging the gap between the scientific community and the public, fostering a more informed, engaged and scientifically literate society.
The efforts go beyond conveying information; they aim to inspire a sense of wonder and appreciation for the role of science in shaping the world.
PCIEERD’s international collaboration efforts extend to studying and benchmarking different food systems around the globe, particularly in terms of food technology. By exploring and learning from a wide range of methods, the agency seeks to integrate innovative food technologies that enhance productivity, reduce waste, and promote sustainability in agro-industry.
The primary focus lies in improving methods in agro-industry, streamlining supply chains, and strengthening a resilient food system capable of tackling the challenges presented by a swiftly evolving world. Insights gained will inform effective strategies, technological applications, and policy frameworks, tailor-fitted to strengthen the Philippines’ food security measures.
Acknowledging the environmental impact of waste, particularly its movement, PCIEERD is actively engaging in international collaboration on waste management. Through shared knowledge and best practices, the agency aims to minimise the environmental footprint of waste, emphasising sustainable waste disposal methods and embracing circular economy principles.
“One strategic avenue of international collaboration involves studying guidelines, especially during pandemics,” she elaborates.
They are keenly aware of the critical importance of understanding and adapting to global best practices in managing food systems amid pandemics, PCIEERD aims to examine diverse approaches worldwide. The emphasis is on collaboration to realise the goal of innovating food security initiatives through the use of advanced technologies.
Engr Niñaliza highlights the transformative potential of food technology as an essential in the fight against food hunger in the Philippines. The agency aims not only to develop solutions but also to craft comprehensive strategies that encompass both the preservation and consumption aspects of food.
By leveraging cutting-edge advancements in food technology, PCIEERD aspires to revolutionise the production, storage, and consumption of food, with the ultimate goal of significantly mitigating hunger on a large scale.
PCIEERD’s focus on preservation extends beyond traditional methods. The agency is actively seeking to harness innovative food preservation technologies to extend the shelf life of perishable goods, reduce post-harvest losses, and enhance the overall efficiency of the food supply chain.
“Through these efforts, PCIEERD aims to ensure that a greater quantity of nutritious food reaches those in need, contributing to the alleviation of hunger in local communities,” Engr Niñaliza asserts.
Simultaneously, PCIEERD recognises the crucial role of addressing consumption patterns as part of its strategy. The agency accentuates the importance of educating and engaging the public, particularly the youth, in a comprehensive awareness campaign.
This campaign aims to foster a deeper understanding of the role of food technology in daily life, making the public aware of the benefits of innovative food products and promoting sustainable and healthy dietary choices.
Considering the pivotal role of AI in shaping the future, PCIEERD is committed to fostering AI literacy, especially among the youth. Initiatives are underway to raise awareness among young stakeholders, ensuring they grasp the potential and responsible use of AI technologies.
PCIEERD aims to empower the younger generation with AI knowledge, cultivating a pool of innovators who can contribute to the development and implementation of AI solutions in diverse sectors, including addressing food security challenges.
In terms of AI, PCIEERD’s international collaboration efforts encompass discourses on AI guidelines. The agency aspires to ensure that its AI initiatives align with global ethical standards and technological norms. Addressing ethical concerns related to AI is paramount, and through international collaboration, PCIEERD aims to contribute to the development of comprehensive and universally applicable guidelines.
Transformative Journey
Engr Niñaliza envisions a unified roadmap for all DOST agencies, the goal is to harmonise efforts and resources, creating a symphony of innovation across science and technology.
This blueprint aims to streamline initiatives, eliminate redundancies, and optimise resource allocation. The strategy leverages the collective expertise of each DOST agency, fostering collaboration for a greater impact on a national scale.
“By aligning priorities, the roadmap addresses critical challenges, from industry development to energy security and emerging technologies,” she says emphatically. “The holistic approach ensures that advancements in one sector enhance progress in others, creating a ripple effect of positive change.”
This vision fosters interdisciplinary collaboration, breaking down silos to adapt swiftly to emerging trends. The goal is to position the Philippines as a dynamic force in the global scientific community.
Engr Niñaliza’s dream for DOST-PCIEERD is one of convergence, collaboration, and collective impact. Guided by a shared roadmap, the vision propels the nation forward into a future where the transformative power of science and technology uplifts every aspect of Filipino society. Through this unified approach, DOST-PCIEERD actively crafts a legacy of innovation for generations to come.
Being the first female deputy at PCIEERD, Engr Niñaliza sees her role as a testament to the agency’s strides in inclusivity and merit appreciation. With 35 years of dedicated service, her journey reflects a commitment to progress and witnessed significant improvements in the research and development system.
Rising through the ranks, she brings valuable insights, navigating the dynamic field with a comprehensive understanding of internal workings. Notable is the evolution in research and development, marked by a commitment to innovation. PCIEERD’s culture values forward-thinking approaches, staying at the forefront of technological advancements and expanding horizons in industry, energy, and emerging technologies.
PCIEERD embraces upskilling, ensuring the team remains adaptable and proficient in the latest tools and methodologies. Innovative processes, from project conceptualisation to execution, streamline approaches and position the agency as a dynamic entity within the DOST framework.
The collective journey strengthens PCIEERD, equipping it to fulfil its mandate with resilience. Engr Niñaliza takes pride in contributing to this positive trajectory and looks forward to advancements through continued innovation, upskilling, and excellence in research and development.
PCIEERD’s commitment to innovation and entrepreneurship is demonstrated by the ambitious goal of funding 20 startups annually with a dedicated budget of PHP5 million (SG$135,000). This initiative injects vitality into the local startup ecosystem, fostering technological advancements, economic growth, and job creation.
Inclusivity is a core focus, with dedicated programmes for women empowerment in entrepreneurship. Through Women Helping Women initiatives, PCIEERD addresses challenges faced by women entrepreneurs, providing support, mentorship, and financial assistance. Gender diversity is celebrated in STEM fields, breaking down barriers and inspiring the next generation of women.
PCIEERD’s commitment goes well beyond financial support, creating networking opportunities, mentorship programmes, and platforms for knowledge exchange. By addressing gender disparities and championing diversity, PCIEERD enriches the overall fabric of innovation and progress in society.
The advice given by Engr Niñaliza to anyone aiming for success, regardless of gender or background, is based on the conviction that dedication to ongoing learning and personal development is necessary to realise one’s greatest potential.
“It’s imperative to align your efforts with your strengths and passions, doing what you excel at and what truly ignites your enthusiasm,” she asserts. “Success often follows when we are dedicated to refining our skills and staying open to new knowledge.”
Engr Niñaliza has seen firsthand the transformative power of setting clear goals and persistently working towards S&T, as she progressed from a technical role to becoming the first female deputy of DOST PCIEERD. It emphasises the significance of having a clear direction and a road map for professional and personal goals.
Learning, according to her should be an ongoing process that is not limited by age or stage of career. The pursuit of knowledge and skill enhancement should be constant, whether in technical or administrative roles. Individuals who adopt this mindset are better able to adapt to changing challenges and remain relevant in their respective fields.
Engr Nializa understands the importance of recognising burnout and the need for periodic recovery. In the pursuit of success, it is critical to pay attention to one’s well-being and know when a break is required. Recovering from burnout enables rejuvenation and renewed focus, laying the groundwork for long-term success.
Her experience exemplifies the philosophy of pursuing excellence through passion alignment, continuous learning, and resilience.
“By maintaining a clear goal, staying dedicated to improvement, and understanding the importance of self-care, individuals can navigate their unique paths to success, contributing meaningfully to their fields and making a lasting impact on their personal and professional journeys,” Engr Niñaliza ends passionately.