February 21, 2024

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Pennsylvania, U.S. Utilises Cloud for Unemployment System

The Pennsylvania Department of Labor and Industry (L&I) signed a $35 million contract with a Florida-based software company to lead the migration of the unemployment compensation system to a new cloud-based platform. The state aims to simplify the process of file unemployment claims to receive the payments.

According to a document, the current system is scheduled to go offline to allow for data migration from the old system to the new one. It is the most complex part of any system upgrade. L&I anticipates a high volume of individuals will attempt to log onto the new system immediately after it is launched. If the volume of active system users reaches a specific threshold, the system will automatically instate a virtual “waiting room”. It will place visitors into a queue and allow them into the system when other users have logged off.

This action prevents the system from becoming overloaded, which could cause slowness and crashing for all users. Individuals who do not wish to wait can try to log on again later. Typically, fewer individuals try to file for their benefits later in the week and during non-business hours, so these times may have little or no wait.

For unemployed workers, employers, government staff and third-party administrators,  the new mobile-friendly UC system should be much easier to use, give users provide faster access to relevant information and streamline the unemployment claim filing process.

One new feature of the new UC system is the use of the Keystone ID, a secure online account management system that allows users to log into multiple online state services with the same credentials. Some critics of Pennsylvania’s approach have warned that unemployment modernisation projects are famous for delays, climbing costs and operational issues.

The deputy secretary for unemployment compensation programs admitted that it is not easy to modernise a system, especially during a pandemic. However, one the new system is in place,  it will be much easier to use, provide faster access to relevant information and streamline the unemployment claim filing process for workers, employers, unemployment program staff, as well as the third-party administrators who will be able to easily access and update more of their information.

The new system will offer a more modern interface for users with formatting similar to user-friendly websites most people use every day. The system will be mobile and tablet-friendly and will enable faster communications between users and L&I staff. To assist individuals with preparing to use the new system, L&I is continuing to host live workshops, provide video recordings of demonstrations, and offer written and visual walk-throughs of the new system.

U.S. agencies have been utilising cloud to improve their system, including U.S. Navy. As reported by OpenGov Asia, The Navy workforce will gain access to a single Microsoft Office 365 (M365) collaboration and productivity environment known as Flank Speed that will improve security starting on June 2021. It will over time also deliver additional tools to support a more productive Navy workforce.

While those commercially operated environments provided a crucial means of communication during pandemic-constricted work situations, the retirement of the previous tool clears the way for an improved, Navy-operated Flank Speed cloud. Flank Speed will be an evolving information technology initiative and the epicentre of Navy unclassified systems for years to come.

From Day One, Flank Speed users will have access to Teams, one terabyte (1TB) of OneDrive storage, and access to the full productivity suite from M365 to include Excel, Word, OneNote, and PowerPoint. Users will also retain access to old CVR accounts until it shuts down on June 15, and NMCI O365 until it reaches its end of life later this fiscal year. As network performance supports, every Navy employee will have access to the Flank Speed cloud.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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