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Rapid Assessment System for real-time feedback on India’s vaccination drive

As COVID-19’s largest vaccination drive begins, monitoring and evaluation will be a monumental going to be a huge task. To ensure the smooth running of the vaccination programme, the government of India has created a dedicated web portal called – Co-WIN – to manage it.

The COVID -19 Vaccine Intelligence Network serves as an extension of the existing electronic Vaccine Intelligence Network (eVIN) module. The eVIN is an indigenously developed technology that digitises vaccine stocks and monitors the temperature of the cold chain through a smartphone application. It was launched across 12 states in 2015 to enable better vaccine logistics management at cold chain points.

An extension of the eVIN platform, Co-Win is a comprehensive cloud-based IT solution for planning, implementation, monitoring and evaluation of COVID-19 vaccination in India.

The Co-WIN system is an end to end solution that has utilities for the entire public health system from national up to the vaccinator level. The system allows for the creation of users (admins, supervisors, vaccinators), registration of beneficiaries (bulk upload and individual registration), facilities/planning unit and session sites followed by planning and scheduling sessions and implementation of the vaccination process. As of now, it has no self-registration option.

As part of its quality control measures for the vaccination drive, the government of India is using the ‘Rapid Assessment System’ platform developed by Ministry of Electronics & IT (MeitY) to obtain feedback from those who get vaccinated. This initiative aims to improve the vaccination experience for citizens while ensuring that all norms are being followed during the process at all vaccination centres.

This system will help the government to make the vaccination process more effective and also more citizen-friendly. RAS platform has already sent out around 6.2 lakh SMSes to all those who have been vaccinated in a short span of 4 days.

Registered mobile numbers and names of those vaccinated on a day are sent to the RAS system from the Co-WIN platform at midnight. The RAS system prepares a unique URL for feedback questions and sends personalised SMSs to all beneficiary of that day. The SMS contains the name of the person, dose (first/ second), and a unique URL. The sender ID used for SMS is “GOVRAS”.

Under the overarching vision of Digital India, the government of India aims to make seamlessly integrated services across all government departments accessible to citizens. This system has multiple channels for receiving feedback and is backed by analytics. These analytics will help integrated departments for continuous system improvement and better governance.

The National e-Governance Division, Ministry of Electronics & IT,  developed Rapid Assessment System (RAS) for online instant feedback for e-services delivered by the Government of India and State Governments. The citizen services cover both online as well as offline (through counters) offerings of the government.

The platform is designed to be

  1. a mechanism for continuous measurement of Quality of Service (QoS)
  2. a generic feedback system available to be used by all Government Departments
  3. an integrated electronic system for taking feedback from citizens

RAS provides an online mechanism for getting feedback from citizens on e-services provided by governments across the country. It also analyses the feedbacks and generates actionable insights, which in turn, helps in improving the users/ citizens’ experience in availing public services.

The main objective of RAS is to continuously assess the quality of eServices, through feedback, under each e-Governance project and realign processes to achieve targeted benefits. RAS interface prompts the citizens to provide feedback about the quality of service immediately after the citizen avails an e-Service of the Government. The analytic features of RAS help integrated departments in system improvement and better delivery of services.

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