We are creating some awesome events for you. Kindly bear with us.

Rapid Assessment System for real-time feedback on India’s vaccination drive

As COVID-19’s largest vaccination drive begins, monitoring and evaluation will be a monumental going to be a huge task. To ensure the smooth running of the vaccination programme, the government of India has created a dedicated web portal called – Co-WIN – to manage it.

The COVID -19 Vaccine Intelligence Network serves as an extension of the existing electronic Vaccine Intelligence Network (eVIN) module. The eVIN is an indigenously developed technology that digitises vaccine stocks and monitors the temperature of the cold chain through a smartphone application. It was launched across 12 states in 2015 to enable better vaccine logistics management at cold chain points.

An extension of the eVIN platform, Co-Win is a comprehensive cloud-based IT solution for planning, implementation, monitoring and evaluation of COVID-19 vaccination in India.

The Co-WIN system is an end to end solution that has utilities for the entire public health system from national up to the vaccinator level. The system allows for the creation of users (admins, supervisors, vaccinators), registration of beneficiaries (bulk upload and individual registration), facilities/planning unit and session sites followed by planning and scheduling sessions and implementation of the vaccination process. As of now, it has no self-registration option.

As part of its quality control measures for the vaccination drive, the government of India is using the ‘Rapid Assessment System’ platform developed by Ministry of Electronics & IT (MeitY) to obtain feedback from those who get vaccinated. This initiative aims to improve the vaccination experience for citizens while ensuring that all norms are being followed during the process at all vaccination centres.

This system will help the government to make the vaccination process more effective and also more citizen-friendly. RAS platform has already sent out around 6.2 lakh SMSes to all those who have been vaccinated in a short span of 4 days.

Registered mobile numbers and names of those vaccinated on a day are sent to the RAS system from the Co-WIN platform at midnight. The RAS system prepares a unique URL for feedback questions and sends personalised SMSs to all beneficiary of that day. The SMS contains the name of the person, dose (first/ second), and a unique URL. The sender ID used for SMS is “GOVRAS”.

Under the overarching vision of Digital India, the government of India aims to make seamlessly integrated services across all government departments accessible to citizens. This system has multiple channels for receiving feedback and is backed by analytics. These analytics will help integrated departments for continuous system improvement and better governance.

The National e-Governance Division, Ministry of Electronics & IT,  developed Rapid Assessment System (RAS) for online instant feedback for e-services delivered by the Government of India and State Governments. The citizen services cover both online as well as offline (through counters) offerings of the government.

The platform is designed to be

  1. a mechanism for continuous measurement of Quality of Service (QoS)
  2. a generic feedback system available to be used by all Government Departments
  3. an integrated electronic system for taking feedback from citizens

RAS provides an online mechanism for getting feedback from citizens on e-services provided by governments across the country. It also analyses the feedbacks and generates actionable insights, which in turn, helps in improving the users/ citizens’ experience in availing public services.

The main objective of RAS is to continuously assess the quality of eServices, through feedback, under each e-Governance project and realign processes to achieve targeted benefits. RAS interface prompts the citizens to provide feedback about the quality of service immediately after the citizen avails an e-Service of the Government. The analytic features of RAS help integrated departments in system improvement and better delivery of services.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

Send this to a friend