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The Singapore Business Federation (SBF) and Infocomm Media Development Authority (IMDA) have officially renewed a Memorandum of Intent (MOI) on 22 September 2020 to reaffirm both party’s continued commitment to help drive digital transformation across the Singapore business community, promote the adoption of digital technologies and position them to seize opportunities in the digital economy over the next three years.
Mr Lew Chuen Hong, Chief Executive of IMDA said, “Digital transformation is necessary for businesses to grow and thrive in this new economic reality. Companies that can quickly move to adopt digital technologies and leverage digital platforms, stand to benefit not only from operational efficiencies, but importantly, the potential to scale and reach more partners and customers beyond Singapore. As IMDA leads Singapore’s digital transformation, the collaboration we have with SBF underscores the importance of supporting our businesses to catalyse growth in our Digital Economy.”
The areas of focus include:
Digital Transactions between Businesses – Help businesses understand and adopt digital B2B technologies such as e-invoicing and e-signatures, through outreach and awareness activities, and work with key industry partners to raise their level of adoption.
Digital Economy Agreements (DEA) and Cross Border Data Flows – Help businesses understand how they can leverage Singapore’s DEAs and initiatives such as the APEC Cross Border Privacy Rules and ASEAN Cross Border Data Flows Mechanism to operate seamlessly across borders.
SMEs Go Digital Outreach – Support the development of digital platforms and outreach to SMEs to help them understand their current digital readiness and facilitate the adoption of suitable digital solutions.
Empowering People & Embracing Digitalisation for Resilience & Resurgence
Speaking at this year’s Future Economy Conference and Exhibition (FECE), Mr Lim Ming Yan, Chairman of SBF said, “The COVID-19 situation has highlighted the need for businesses to adopt digital transformation to remain relevant and competitive. This collaboration between SBF and IMDA seeks to provide relevant support to businesses in their digital transformation efforts, including efforts to push boundaries and explore new growth markets.”
FECE 2020, from 22 to 23 September, features 19 industry-leading speakers from businesses such as banking, logistics, e-payments and e-commerce.
Themed “Empowering People & Embracing Digitalisation for Resilience & Resurgence”, this year’s FECE is held online and more than 1,000 business owners and leaders have registered. The focus for FECE 2020 is on how businesses can optimise their digitalisation efforts and upskill their talent to reap sustainable business growth during this challenging period.
FECE 2020, now into its fourth annual edition, is organised by SBF in collaboration with five government agencies as strategic partners – Ministry of Trade and Industry, IMDA, SkillsFuture Singapore, Enterprise Singapore and Workforce Singapore – and 26 trade associations and chambers as supporting organisations.


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Dr Tan See Leng, Minister for Manpower and Second Minister for Trade and Industry launched the Jobs Transformation Map (JTM) for Retail as a guiding resource to help retail companies plan and ensure that their workforce is equipped with the necessary skill sets to meet evolving business needs.
Following the release of the Retail Industry Transformation Map (ITM) 2025 in October last year, Enterprise Singapore (ESG) and Workforce Singapore (WSG) collaborated with the Ministry of Manpower to create the JTM, which was supported by SkillsFuture Singapore (SSG).
Singapore National Employers Federation (SNEF), in collaboration with the National Trades Union Congress (NTUC), has been designated as a programme partner for the Jobs Skills Integrator for Retail (JSIT-R).
The JSIT-R is a dedicated intermediary that offers retailers end-to-end solutions for workforce transformation, staff training, and job matching services. When engaging with retailers, the JSIT-R will consult the JTM.
Retail trade associations and chambers (TACs) have signed a Memorandum of Understanding (MoU) with SNEF and NTUC to demonstrate their support for the JSIT-R and the implementation of the JTM. TACs are committed to reaching out to and collaborating with over 1,100 member companies and other retailers to accelerate employment transformation for their workforce of about 94,000 employees.
To ensure that the Retail sector can continue to attract and retain talent while also creating quality jobs, a study was conducted to identify future industry trends as well as anticipate how future job roles and required skill sets must change to create new opportunities and meet evolving business needs.
Four major trends and opportunities have been identified:
- Shifts in consumer needs as a result of changes in lifestyle, preferences, and awareness;
- Emergence of new retail models (e.g., omnichannel, customer-centric retail experience, and innovative business model) that enable enhanced brand and shopping experiences;
- Using data analytics and improvements in retail technology to increase productivity and efficiency;
- Create a resilient and agile supply chain to improve inventory management and enable more fulfilling alternatives in an increasingly complicated and turbulent supply chain environment.
The JTM analysis highlighted existing work roles that are likely to change somewhat or significantly, such as sales associates and store managers. Changes such as new technology and shifting consumer needs will transform these jobs.
A fundamental recommendation in the JTM report for adapting to these trends and technology improvements is to transform the workforce through human capital development programmes that include training, job redesign, and skills-based career progression pathways.
Such efforts would allow employees to focus on more value-added work and plan their evolution, which would help the growth of businesses.
Some emerging job roles include Sustainability Specialist, Product Innovator, Customer Experience Manager, Customer Intelligence Analyst, Omni-channel Manager, Digital Marketer, Digital Transformation Manager, UI/UX Designer and Full Stack Developer.
Further, retailers can stay competitive in a continuously changing industry by utilising data analytics and developments in retail technology. It helps them to provide personalised experiences, optimise operations, and boost customer satisfaction, resulting in higher profitability and long-term success.
The utilisation of data analytics and improvements in retail technology is critical for merchants looking to increase productivity and efficiency. Retailers can obtain important insights into customer behaviour, preferences, and market trends by leveraging the power of data analytics.
This data enables them to make data-driven decisions, improve inventory management, personalise marketing efforts, and improve overall operational efficiency.
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The Hong Kong Applied Science and Technology Research Institute (ASTRI) and a driverless vehicle company, established by a Chinese multinational technology corporation, have entered into a Memorandum of Understanding (MoU) to collaboratively advance the implementation of autonomous driving and C-V2X technology in various scenarios within Hong Kong. The partnership also aims to explore opportunities for cooperation in developing High-Definition Maps (HD Maps), thereby enhancing Hong Kong’s smart mobility ecosystem.
The Vice President of Communication Technologies at ASTRI and the Head of Business Development at the driverless vehicle company signed the agreement. The signing was witnessed by the Chief Operating Officer of ASTRI and the Head of the international arm of the company.
As part of this collaboration, the two parties will extend the implementation of C-V2X technology to additional scenarios. The driverless vehicle company will provide support to ASTRI in the research and development of roadside infrastructure. Specifically, the company will deploy its Operating System of Intelligent Road Side (Smart Road Air OS) at the Sha Tin Smart Mobility Public Testing Route, aiding ASTRI in its endeavours.
This partnership capitalises on the tech company’s expertise in developing C-V2X infrastructure, autonomous driving software, and intelligent transportation operations, along with ASTRI’s strong research and development capabilities in 5G communication technology, AI, smart mobility, C-V2X technology, and road-testing experience. By merging these strengths, the collaboration aims to expedite the deployment of C-V2X technology across various scenarios in Hong Kong.
To address the distinctive urban environment of Hong Kong, both parties will additionally explore opportunities for cooperation in the development of High-Definition Maps (HD Maps). These efforts will focus on enhancing the technology and usability of HD maps through experimental projects. By collaborating on this aspect, the aim is to create more accurate and comprehensive mapping solutions that cater to the specific needs of Hong Kong’s urban landscape.
ASTRI has been actively involved in the research and development of C-V2X technology since 2015. With support from the Smart Transportation Fund of the Transport Department, ASTRI launched one of the world’s largest C-V2X public road tests in Hong Kong in 2021. This extensive test covered a 14km route from Hong Kong Science Park to Sha Tin town centre, allowing for the study and testing of C-V2X technology in various real-world scenarios on Hong Kong’s roads. The focus was not only on the technology itself but also on the necessary network and infrastructure.
Currently, the second phase of C-V2X public road tests is underway. The primary objective is to enhance road and pedestrian safety while improving traffic efficiency. This is achieved through the efficient, accurate, and rapid sharing of information leveraging one of ASTRI’s Hero Technologies: a high-speed, reliable, and low-latency 5G network solution.
In addition, the establishment of the “Smart Mobility (C-V2X) Technology Alliance” in April 2023 further enhances Hong Kong’s smart mobility ecosystem. This alliance promotes collaboration among the government, industry, academia, and research institutions, fostering cooperation on smart mobility and related technologies. The ultimate goal is to accelerate the implementation of C-V2X technology and infrastructure in Hong Kong, positioning the city as a model for smart cities.
Meanwhile, the company serves as a pilot unit for the state’s transportation sector. Its intelligent transportation business, along with its affiliated companies, is dedicated to spearheading the modernization of China’s intelligent transportation systems.
Their mission is to develop a world-class, integrated transportation system that aligns with the high-quality standards of being safe, convenient, efficient, green, and economical. Their efforts are in line with the overarching goal of achieving a transportation system that prioritizes people’s satisfaction, provides robust protection, and sets a global benchmark in terms of excellence.
The Association for Operating Systems of Intelligent Road Side was established in Beijing on 17 May 2023. This association introduced the Operating System of Intelligent Road Side (Smart Road Air OS 1.0) to the industry. The company, as one of the key technology contributors, will continue to adhere to the guiding principle of “Open Capabilities, Shared Resources, Accelerating Innovations, Sustainable Success.”
The company aims to foster the development of the smart transportation industry through an efficient, innovative, and mutually beneficial open-source association. By actively participating in this association, the company seeks to promote collaboration, encourage the sharing of resources and capabilities, and drive accelerated innovation within the smart transportation sector.
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A*STAR, in collaboration with a local F&B-centric robotics and automation SME, has developed a joint research and innovation initiative to foster innovation in robotic platforms for the Food Services industry.
This programme will combine both parties’ Advanced Remanufacturing and Technology Centre’s (ARTC) skills to develop solutions that incorporate Food and Beverage (F&B) domain knowledge, as well as artificial intelligence (AI), robotics, and automation.
The F&B-centric robotics and automation SME and A*STAR’s ARTC will invest S$3.5 million in developing a modular vision platform that can assist robotised operations in F&B by assisting these robots to self-navigate and self-calibrate in dynamic and space-constrained environments such as restaurant kitchens.
The combined effort will also use a digital twin platform to establish a digital representation of the F&B robotic system, allowing for real-time analytics that enables remote monitoring and optimisation of operations, accelerating the deployment of new robotic systems and decreasing operational downtime.
The combined research and innovation project embodies both A*STAR’s and the firm’s desire to leverage mutual capabilities to perform research combining F&B domain expertise, robotics, automation, AI, vision, and digital twin technologies.
The partnership is sure that the technology they produce will assist support and building the digital and automation capabilities of F&B firms. Besides, they believe that this will help Singapore establish itself as a major F&B robotics and automation hub, increase the efficiency of Food Service personnel, and help address the sector’s manpower problem and rising operational expenses.
The collaborative effort intends to create solutions that will enable the Food Services industry to automate operations and boost efficiency, lowering the amount of repetitious and physically demanding work and allowing F&B personnel to focus on higher-value jobs.
A*STAR’s ARTC engages with local enterprises to co-develop breakthrough technologies and co-innovate industry solutions to seize new growth possibilities locally and worldwide, according to Dr David Low, CEO of A*STAR’s ARTC.
He added that such public-private collaborations are critical in bringing complementary expertise together to address problem statements and increase productivity and efficiency in the Fast-Moving Food Services industry and beyond.
The Food Services business is set to expand and evolve further. Digitalisation and automation are critical to assisting F&B businesses in thriving and overcoming obstacles such as a labour shortage.
This collaboration will develop solutions to assist F&B enterprises in optimising their operations. They anticipate more similar cooperation between innovation and IT ecosystem partners to boost F&B company growth.
Drive innovation is critical for the food services industry because it has the potential to revolutionise operations and address significant concerns. Innovation serves as fuel for growth and sustainability in an era characterised by technical advancements and shifting consumer expectations.
Automation streamlines operations and reduces reliance on manual labour. Tasks such as food preparation, cooking, and serving can be carried out more efficiently by adding robotics, AI, and automation technology, resulting in higher productivity and lower operational expenses.
Improved consumer experiences are made possible by innovation. From self-ordering kiosks and smartphone apps to personalised recommendations and delivery drones, technology advancements improve consumer convenience, speed, and personalisation. This results in increased client happiness and loyalty, which ultimately drives corporate success.
It is also critical in addressing labour shortages. With rising labour costs and a diminishing workforce, automation and robotics provide options to fill the gaps, allowing food service enterprises to remain efficient and successful.
In addition, food service industry innovation can reduce environmental effects. Through innovative technologies, sustainable practices such as waste reduction, energy efficiency, and eco-friendly packaging solutions can be integrated, leading to a greener and more socially responsible industry.
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The Smart Nation and Digital Government Office (SNDGO) and a major cloud computing company have announced the launch of the Artificial Intelligence Government Cloud Cluster (AGCC), a comprehensive platform designed to accelerate AI adoption in Singapore’s public sector, advance local applied AI research efforts and support the growth of the local AI startup ecosystem.
The AGCC has been implemented by SNDGO and the cloud tech company for usage by Singapore’s government agencies and the research, innovation, and enterprise (RIE) ecosystem. The AGCC is hosted in Singapore in a specialised cloud computing environment.
Agencies can use the AGCC to build and deploy scalable and impactful AI applications rapidly, safely, ethically, and cost-effectively by leveraging an AI technology stack and a vast partner ecosystem of software-as-a-service firms, consultancies, and AI startups. AI technology stack capabilities include:
First, an AI-optimised infrastructure. High-performance A2 supercomputers powered by NVIDIA’s A100 GPUs and hosted in an open, scalable, secure, and energy-efficient infrastructure. This enables cloud developers to train computationally complex AI models at fast speeds while minimising costs and environmental impact.
Customisable first-party, third-party, and open-source AI models follow. A central repository enabling AI practitioners to access pre-trained generative AI models, with built-in features to assist users in customising these models for specific requirements.
The repository contains a wide range of first-party, third-party, and open-source models designed for certain needs. These include models for summarising and translating text in different languages, sustaining an ongoing discussion, converting audio to text, producing, and modifying software code, and generating and repairing written descriptions.
International AI businesses interested in making their foundation models available to Singapore government departments can collaborate with the Cloud computing company to store these models in the repository.
Another category is no-code AI development tools. A Generative AI App Builder enabling developers (especially those with limited technical expertise) to swiftly construct and seamlessly embed chatbots and enterprise search experiences driven by Cloud’s generative AI models.
Finally, there are explainable AI and data governance toolkits. A set of built-in technologies that can assist government agencies in using AI in a secure and responsible manner. This includes features for access control and content moderation, as well as novel mechanisms for incorporating human feedback to improve model performance and the ability to audit the sources of AI model outputs to detect and resolve potential bias and ensure that model behaviour is compliant with regulations.
The Government Technology Agency (GovTech) is Singapore’s first public-sector organisation to use the AGCC. Its Open Government Products (OGP) team has integrated with Vertex AI and is investigating the use of its models in Pair, which are large language model-powered assistants that civil servants can use to help them boost productivity while maintaining the confidentiality of government information.
To help government agencies deploy AI applications as effectively and responsibly as possible, the Cloud tech company will collaborate with GovTech to design and run whole-of-government Digital Academy programmes that will assist agencies in developing in-house data science and AI expertise, developing AI innovation strategies, and implementing data governance best practices.
The programmes will be delivered in a variety of specialised formats to 150,000 public servants from 16 ministries and over 50 statutory boards.
Government agencies in Singapore will be able to use the AGCC and other authorised services through the Government on Commercial Cloud (GCC) 2.0 platform beginning in June 2023. The GCC platform, developed by GovTech, offers agencies a standardised and regulated means to implement commercial cloud solutions.
GCC 2.0, the platform’s second generation, is integrated with cloud-native capabilities and cloud security practices, enabling agencies to access into a larger ecosystem of services and people to accelerate the development of new digital applications.
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The Government of Western Australia is taking significant steps to support rural and remote communities across Western Australia by providing funding for technology projects that aim to enhance community services. In an effort to bridge the digital divide and promote access to essential resources, more than AU$ 330,000 has been allocated to support 44 Community Resource Centres (CRC) in implementing various technology and innovation initiatives throughout the regions.
These projects encompass a wide range of endeavours aimed at improving the lives of community members in rural areas. For instance, a notable initiative involves the upgrade of 13 public computers in Broome. These computers play a crucial role in the community, particularly for individuals who do not have the luxury of owning personal computers in their homes. By upgrading these public computers, the CRC in Broome will be able to provide better access to information, educational resources, and essential online services to local residents.
The funding provided by the McGowan Government will empower CRCs in rural and remote areas to embrace technological advancements and leverage innovative solutions to address community needs. By implementing these technology projects, the government aims to enhance the overall quality of life in these regions, promote digital inclusion, and ensure that residents have equal opportunities to access crucial online services and resources.
In addition to the aforementioned initiatives, the funding provided by the Government will enable other Community Resource Centres (CRCs) in Western Australia to embark on innovative projects tailored to their local community needs. The Frankland River CRC, for example, plans to establish a Smart Home Hub demonstration centre, which will serve as a showcase for the latest advancements in home automation and smart technologies. This initiative aims to educate and familiarize community members with the benefits and possibilities of integrating smart technologies into their homes.
Meanwhile, the Beverley CRC intends to establish a content creation studio with a specific focus on social media marketing for local businesses in the Wheatbelt region. This studio will help businesses develop engaging content for their social media platforms, enabling them to effectively promote their products and services to a wider audience. By enhancing their online presence and digital marketing capabilities, local businesses can potentially attract more customers and bolster economic growth in the region.
The grant program extends to all Community Resource Centres within the WA Community Resource Network, encompassing over 100 CRCs located in regional and remote areas across the State. Each eligible CRC has the opportunity to apply for grants of up to AU$ 10,000 under the program.
The Department of Primary Industries and Regional Development administers the program, ensuring that the funding is allocated and used effectively to support technology and innovation projects that benefit rural and remote communities in Western Australia.
The Minister of Regional Development emphasised the importance of Community Resource Centres (CRCs) as community-driven organizations that play a crucial role in providing essential support to residents and businesses in rural and remote areas across Western Australia. The funding initiative aims to equip CRCs with the necessary technological resources to deliver modern and effective services to their respective communities.
This funding program recognises that community needs vary across different regions, and it empowers local CRCs to identify and address the specific improvements that will bring the greatest benefits to their stakeholders. By allowing CRCs to leverage their deep understanding of local needs and dynamics, the initiative ensures that the allocated funds are used in ways that best serve the communities they serve. This approach acknowledges the unique challenges and opportunities faced by each CRC and supports their efforts in delivering impactful projects tailored to their community’s requirements.
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According to Masagos Zulkifli, Second Minister for Health at the recently concluded 8th Advance Care Planning International Conference, person-centred care includes prioritising the patient’s choices and involving the patient and their family in care decisions. As a result, advance care planning (ACP) allows individuals to communicate their enhanced healthcare preferences.
ACP has been adopted in Singapore under the Advance Medical Directive Act and the Mental Capacity Act. Over 35,000 Singaporeans have completed their plans under the “Living Matters” programme, which promotes ACP.
In the future, the Ministry of Health hopes to raise awareness and acceptance of ACP, which has earned global prominence for aligning care with individual beliefs.
Minister Masagos noted that three issues must be overcome to promote the wider adoption of ACP. To begin, Singapore’s traditional society requires a mindset shift to normalise dialogues about death and dying, particularly among the elderly.
Second, additional facilitators, particularly trustworthy doctors, should be included to effectively engage the community. Finally, the present ACP facilitation approach requires an improved structure that can accommodate a larger group without losing quality.
In addition, technology should be used to reach out to digitally literate populations and increase scalability. Overcoming these obstacles will allow ACP to gain wider support and implementation in Singapore.
The Ministry of Health hopes to improve accessibility and ease in the ACP process as Singapore embraces technology. Individuals can now complete their ACP autonomously, without the necessity for in-depth talks with facilitators, thanks to the use of digital technologies, especially for those who are generally healthy.
This transition to digital solutions tackles the scalability and resource intensity issues that have plagued traditional ACP facilitation. It also serves a growing generation of digitally literate consumers who want more control over their healthcare decisions.
The ACP community must work with the healthcare system’s continuing improvements, particularly the Healthier SG project, which emphasises preventive care. Key shifts are required to enhance ACP knowledge and implementation.
Also, a societal mindset shift is required, which includes outreach, providing ACP outside of clinical settings, and establishing a statewide Pre-Planning Campaign. Roadshows, workshops, and a digital campaign on the My Legacy site will be part of this effort.
Individuals can use this gateway to get extensive information about ACP, start conversations, and make informed decisions about their life preferences. These programmes not only empower individuals but also promote early planning, ensuring that their values and priorities fit with their care goals.
Individuals and their families will benefit from these efforts, which aim to stimulate talks and early planning for end-of-life care. It is critical to begin these discussions and make the appropriate arrangements, including as purchasing insurance and establishing a durable power of attorney and wills.
Two critical shifts must occur for ACP to be widely adopted. First, healthcare personnel should be encouraged to incorporate ACP dialogues into routine treatment, giving them the knowledge and ability to discuss end-of-life planning with their patients.
This involves starting early dialogues with people who have significant illnesses about how to connect their care plans with their values. Second, to improve the ease, the ACP procedure should be digitalised.
While third-party facilitators are still required in some circumstances, digitally savvy persons who are relatively healthy can self-facilitate the broad ACP without in-depth conversations. Citizens can empower themselves to finish the ACP process independently by leveraging technology and digital platforms.
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Ivan John Uy, Secretary of the Department of Information and Communications Technology (DICT), stated that the Department will implement e-Governance initiatives to promote interoperability and facilitate ease of doing business in the country; and that the Department has undertaken the enormous task of interconnecting government systems.
Secretary Ivan added that citizens engage in numerous online transactions but they tend to avoid conducting business with the government because they are frequently required to wait in queue multiple times for government dealings.
Hence, agencies are confronted with the difficult task of unifying these disparate and disconnected systems of governance. The only constant among these systems is the absence of any shared components.
Each organisation has selected its own standards, data formats, and service providers. Consequently, the objective is to identify a solution that can effectively integrate these disparate elements.
The ICT Chief also discussed the Department’s progress in connectivity, cybersecurity, and digital skills development. Through its flagship Broadband ng Masa Programme, the Department is accelerating the implementation of necessary digital infrastructure and wireless broadband technologies, particularly for those in geographically isolated and disadvantaged areas.
DICT tends to bring connectivity to all mountainous regions and island groups. The telcos have been hesitant to make these investments primarily due to economic concerns; therefore, the government must intervene and provide first-mover connectivity in these areas.
When they initially provide this connectivity, it is hoped that the economies in these regions will begin to improve, and the population will begin to develop better applications or use cases for this connectivity.
E-governance has been getting a lot of attention in the Philippines for the last few years as the government tries to use technology to improve public service delivery, simplify administrative processes, and improve governance.
The country is moving towards e-governance because more and more of its people use the internet and other digital tools, and because people see the benefits of digital transformation.
One of the most important parts of e-governance in the country is getting people involved online. The government has set up several online platforms and portals that allow people to get information, share their concerns, and give feedback on government policies and services. This helps make the decision-making process more open, accountable, and inclusive, and it gives people a chance to directly shape public policies.
Also, the streamlining of government services has made them easier to use and cut down on unnecessary paperwork. Citizens can now apply for papers like passports, driver’s licences, and birth certificates online through portals. This saves them time and effort. This has also led to a big drop in corruption and bribes since people don’t have to talk to government officials as much when they do business online.
E-governance has also made it easier for government departments to share and combine data, which has led to better service delivery. By using standard data formats and putting in place interoperable systems, information can be quickly accessed and shared between departments.
This cuts down on duplicate work and makes it easier to work together. This has made it easier for the government to do its work and cut down on the time it takes to do things.
Even though success has been made, there are still challenges with how e-governance is being used in the Philippines. Lack of Internet access in remote places, especially in rural provinces, makes it hard to get to and take part in things. There is also a need to improve the digital literacy of the population, making sure that people have the skills they need to use online platforms and e-government services successfully.