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Singapore: Digital Solution Roadmap for Food Services Industry

Sector-specific Industry Digital Plans (IDPs), which have been at the centre of the SMEs Go Digital initiative since its 2017 launch, will be gradually updated to include a wider range of solutions. By doing so, the IDPs will strengthen their digital capabilities and remain relevant to the changing needs of small and medium-sized businesses (SMEs). The updated IDP model’s initial beneficiary is the food services industry.

IDPs offer SMEs a step-by-step guide to identifying appropriate digital solutions and related training programmes to equip staff with the necessary skill sets at each stage of their digitalization journey, aligned with the Industry Transformation Maps (ITMs) for each industry.

20 IDPs have helped more than 85,000 companies so far take advantage of the SMEs Go Digital programme. These companies are in the following industries: early childhood, environmental services, food services, logistics (including air transport), media, retail, security, wholesale trade, sea transport (bunkering, harbour craft, and ship agency), accounting, hotel, construction and facilities management, training and adult education, land transportation, marine and offshore engineering, energy and chemical (process construction and maintenance), as well as precision engineering (computational fluid dynamics).

According to a 2021 SME survey by the Infocomm Media Development Authority (IMDA), the digital solutions suggested by the IDPs have improved overall process efficiency, with nearly 85% of respondents noting time savings. The ability to be less reliant on physical labour, which in turn allowed them to retain and develop in-house expertise for other roles, was mentioned by 75% of responses.

IDPs that have been updated seek to broaden digital capabilities and maintain relevance in a world after COVID-19. Digital transformation is still essential for sustaining company performance and sustainability as Singapore attempts to restore its economy.

IMDA will collaborate with the sector lead agencies to gradually update current IDPs to increase digital capabilities at both the sectoral and business levels and ensure that they continue to be relevant to SMEs’ needs.

The following generation of IDPs will include those listed below, building on the foundation already laid by the current IDPs:

  • Updated solution suite made available through the Digital Solution Roadmap;
  • Integrated and cutting-edge solutions to strengthen SMEs’ digital capabilities and increase their connectivity online;
  • A guide to data protection and cybersecurity measures;
  • Extension and upgrading of the relevant Digital Training Roadmap to cover Change Management and be in line with the updated solutions under the Digital Roadmap.

Tan Kiat How, Senior Minister of State for Communications and Information, and Low Yen Ling, Minister of State for Trade and Industry, recently unveiled the Food Services IDP, which is the first to be updated.

The latest IDP, which was created in collaboration with Enterprise Singapore (EnterpriseSG) and IMDA, will address trends in the food services industry, such as the shift in consumer behaviour toward online ordering, e-commerce, and food delivery, as well as help SMEs in the sector overcome obstacles like a competitive labour market and rising labour costs.

Four new solution categories that are specific to the food services industry have been created to help food services SMEs access more sophisticated solutions as they continue down the path of digitalization. They are a Smart central kitchen management system, Service robotics, Food waste management, and a Connected business suite. The food services sector, which in 2021 would generate S$4 billion for Singapore’s economy and employ over 220,300 people, will continue to be crucial to the country’s economy.1

The updated Food Services IDP is in line with the Food Services Industry Transformation Map 2025, which was unveiled in May of this year and calls for developing digital champions and enhancing business competencies. The IDP will keep being updated as the market develops.

PARTNER

CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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