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Minister Iswaran was recently speaking at the launch of the SmartLaw Guild, where he discussed digitisation in Singapore and the importance of adopting technology in the legal sector.
He said that the legal fraternity has an important role in the evolution of a regulatory architecture and the creation of legal solutions to deal with these challenges. Hence, as part of the effort to build the trusted ecosystem, the Government funded the establishment of a Centre for AI and Data Governance in the Singapore Management University’s School of Law.
Various legal stakeholders embracing digital transformation
He added that the Judiciary has a long history of leading the charge in court technology, such as the use of technology for filing of documents and managing of cases, and the use of video-conferencing for conducting certain hearings. More recently, the Judiciary has started exploring the use of AI.
At the Attorney-General’s Chambers (AGC), a Legal Technology and Innovation Office pilots and deploys technology solutions. AGC is taking significant strides forward by implementing advanced document and file management systems. In addition, the team is exploring the use of text analytics to improve knowledge management and enable more efficient review of large volumes of documentary evidence.
The Minister went on to say the impact of technology adoption by the legal sector also derives broader systemic benefits, as clients will stand to benefit from greater access to justice, a quicker resolution of disputes, and more consistent outcomes.
How Singapore law practices can respond to digitalisation
The vast majority of Singapore Law Practices are small and medium sized firms, and it is quite understandable that they may require some help to adopt technology. This is not unique to the legal community. He said that we have 200,000 firms in Singapore, over 90% of them are SMEs and Enterprise Singapore and IMDA have embarked on a major effort over the years to reach out to the broad base of SMEs, recognising that it is a challenge for them, but also recognising the essential need for that transformation to take place if these companies are to stay competitive.
According to the 2018 Legal Technology Survey, commissioned by LawSoc, more than 80 percent of SLPs agree that technology helps to improve the delivery of legal services and that it is also crucial to the future development of the legal profession and sector.
The Law Society and the Government recently launched Tech-celerate for Law, which is a step-up from Tech Start for Law. This name change reflects what they are hoping to do in the next phase of our programme. Previously, the focus of Tech Start for Law was to achieve mass adoption of baseline technology solutions by SLPs.
The Government wants to accelerate the adoption of technologies in two ways. The first is to broaden the use of technology within the legal sector, by having even more SLPs come on board to adopt a wider range of legal technology. Secondly, among the firms that have already started using technology solutions, they want to accelerate their adoption of advanced solutions, such as document review and automated client engagement solutions, so that they can realise even greater benefits.
Under Tech-celerate for Law, $3.68 million has been set aside to provide SLPs with up to 70% funding support for both baseline and advanced digital solutions, which are funded by the Productivity Solutions Grant and the Local Enterprise and Association Development fund respectively. These technology solutions will empower SLPs to enhance the delivery of legal services, strengthen their capabilities, and increase their competitiveness in the regional and global landscape.
How lawyers can respond to digitalisation
At the undergraduate level, IMDA has worked with SMU to introduce a joint law and computing degree. This will help create a new generation of lawyers who would be adept at bridging law and technology. But perhaps more generally, we are seeking to infuse digital technology knowledge and some basic modular understanding for all disciplines at our universities and polytechnics because this is an essential skill so that whatever domain we are in, we know how to ask the right question, and at least be in a position to evaluate at the fundamental level.
For practising lawyers, like those in many other vocations, they can benefit from the range of technical skills training that is available through IMDA’s Techskills Accelerator initiative, or TeSA.
Firstly, legal professionals can acquire knowledge and skillsets in emerging areas such as AI, Cyber Security and Data Analytics, through courses that are supported by TeSA’s Critical Infocomm Technology Resource Programme Plus, or CITREP+ for short. Secondly, TeSA is working with trade associations like the Singapore Computer Society to reach out to professionals in non-tech sectors to encourage them to pick up digital skills.
LawSoc has also been organising workshops and seminars, to provide its members with training on cybersecurity, legal technology solutions and technology adoption strategies. Over the last two years, over 1,000 law firm employees and lawyers have participated in LawSoc’s technology-related training sessions
The Minister said it is timely that we launch the SmartLaw Guild today. All SLPs that are certified under LawSoc’s SmartLaw Recognition Scheme, which recognises SLPs that have adopted technology to improve productivity and increase business capabilities, and or are beneficiaries of LawSoc’s technology support schemes, will be included in the SmartLaw Guild.This platform brings together like-minded SLPs who want to reinvent themselves and future-proof their legal practices.
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Indonesia has agreed on a Joint Action Plan for Management System Synergy National Public Service Complaint (SP4N) – People’s Online Aspiration and Complaint Service (LAPOR!). The action plan provides an operational framework for each agency associated with the project, including the Ministry of State Apparatus Empowerment and Bureaucratic Reform (PANRB), the Ministry of Home Affairs, the Ministry of Communication and Information (Kominfo), the Presidential Staff Office (KSP), and the Indonesian Ombudsman.
The government intends SP4N and the ‘LAPOR!’ application to be the primary avenue for people throughout Indonesia to express concerns and the foundation for improving the quality of public services.
“The goal of this joint action plan is for the five SP4N-‘LAPOR!’ management agencies to be able to carry out their duties and authorities under their respective roles in the future to achieve the targets that have been set,” Assistant Deputy for Digital Transformation of Public Services of the Ministry of PANRB Yanuar Ahmad explained after signing the SP4N-LAPOR Synergy Joint Action Plan! in Jakarta.
This action plan will serve as a technical guide to realising the targeted goals, the number of reports, the quality of follow-up, and the interoperability of agencies, as further discussed following the Roadmap SP4N-LAPOR!, which has been compiled in PANRB Ministerial Regulation No 46/2020.
This action plan is developed from the agreement and the Memorandum of Understanding on SP4N Synergy Using the LAPOR! Application. This initiative also intends to improve coordination across the ministries and agencies that have agreed in the MoU and PKS to collaborate on the strengthening and execution of SP4N-LAPOR!
Furthermore, this implementation plan increases efficiency and effectiveness in SP4N-‘LAPOR!’ management, particularly at the national structure level, in expediting bureaucratic reform and improving the public service quality. It should be noted that the PANRB Ministry’s six programmes are outlined in the action plan.
Institutional strengthening: organisation and governance, strengthening the SP4N coordination node (Hub), boosting HR capacity, institutional strengthening: monitoring and evaluation programmes and optimising the use of complaint information, streamlining IT: Integration, and strengthening communication and public involvement are among them. It is hoped that in the future, SP4N-‘LAPOR!’ will be the exclusive outlet for complaints about public services.
Anas also visited multiple regencies to boost local government performance with government apps and digitalisation: Government Agency Performance Accountability System (SAKIP). He reiterates that adopting SPBE will undoubtedly improve efficiency in various areas, including work speed, decision-making, policy formation, and the service process.
According to Minister Anas, the State Civil Apparatus (ASN) must be ready to adapt to the digital environment. Minister Anas stressed that digitalisation is the only way to improve governance and impact society. Citing President Joko Widodo, Anas emphasises that bureaucracy is not a pile of paper; it must be dynamic and have an impact. The actual work of bureaucrats must be quantifiable.
He urged the health sector to implement similar digitalisation initiatives to reduce the number of stunted children in Indonesia. According to President Joko Widodo’s directions, the frequency of stunting is expected to fall to 14 per cent in 2024, down from 21.6 per cent in 2022. It is likely to fall to 17.8 per cent in 2023 and 14 per cent in 2024.
Minister Anas also stated that the stunting reduction initiative is being hastened by adopting the Electronic-Based Government System, a digital plan (SPBE). SPBE is a government administration that provides services to government agencies, state civil servants (ASN), business people, communities, and other parties through information and communication technology. Currently, the districts/cities with the highest frequency of stunting have been mapped, and their SPBE maturity level has been connected to them.
He has also invited local government public malls (MPPs) to combine with digital services on several occasions (MPP Digital). He said that one of MPP Digital’s benefits is single-sign-on for all lines of public services. As a result, citizens can access resources across all services with a single user account.
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South Australia has solidified its reputation as a world-class hub for the photonics industry, which is experiencing significant growth globally. This growth is being driven by the increasing demand for photonics technologies, including areas such as communication, healthcare, and energy.
The state of South Australia has a strong presence in the photonics industry, with many businesses operating in this field and contributing to the local economy. In the next five years, these businesses are expected to experience significant growth in revenue, reflecting the growing demand for photonics technologies and products. The success of the photonics industry in South Australia showcases the state’s commitment to innovation and its position as a leader in this field.
The report titled “Lighting a New Path: Global Opportunities for the Photonics Industry in South Australia” was commissioned by the South Australian Government and released in December 2022. It evaluates the advancements made in the photonics industry in the state over the past six years, since the development of the first photonics roadmap in 2016. The report provides insight into the progress made and serves as a reflection of the efforts and achievements of the South Australian government and the photonics industry.
Photonics is a field of science that deals with the study of light and its properties. Its innovations have found practical applications in a wide range of industries, including defence and space, healthcare and biotechnology, energy and mining, cutting-edge manufacturing, and agriculture.
These applications make use of the unique properties of light to create new technologies and solve complex problems in these industries. Photonics has the potential to significantly impact various aspects of modern life and shape the future.
The report highlights that South Australia has gained a competitive edge by concentrating on the branches of photonics that offer higher returns and lower competition. This focus has allowed the state to establish expertise in rapidly growing areas, such as quantum-related photonics research and development.
By doing so, South Australia has positioned itself at the forefront of these cutting-edge fields and has created unique opportunities for growth and innovation. The report emphasizes the significance of this strategy in fostering a strong and thriving photonics industry in South Australia.
According to the 2016 report, South Australia’s photonics industry was estimated to have an output of AU$ 200 million. However, within just six years, this figure has skyrocketed to AU$ 614 million. This impressive growth is reflected in the increase in the local photonics workforce, which grew from 800 jobs to approximately 1,500 jobs over the same period. These figures demonstrate the substantial progress made by the South Australian photonics industry and its continued expansion and success.
Co-Author Dr Alexis Mendez, the President of MCH Engineering, describes photonics as an enabling technology that has a broad range of applications and impacts a variety of industries. Photonics is a versatile and powerful technology that is used in many different fields, enabling new innovations and solutions to complex problems. According to Dr Mendez, photonics is a key driver of technological advancement and has the potential to transform numerous industries and areas.
Over the past six years, there has been a marked expansion in the ecosystem for optics and photonics in South Australia. This growth can be attributed to various factors, such as increased investment, the development of new technologies, and the growth of the local photonics industry.
As a result, the state has seen a significant increase in the number of businesses operating in this field, the growth of the local workforce, and the expansion of photonics-related research and development. These developments have created a supportive environment for the growth of the photonics industry in South Australia and have positioned the state as a leader in this field. The growth of the optics and photonics ecosystem has significant implications for the local economy and is poised to drive further innovation and progress in the years to come.
Dr Mendez stated that the team noted the development of new programs, facilities, and funds that have collectively improved the hi-tech infrastructure for SA entrepreneurs. This has led to the rapid growth of new commercial activity, particularly in the defence sector, while already established SA photonics-based businesses are beginning to re-engineer products and move into new markets.
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Rex Gatchalian, the current chief Secretary of the Department of Social Welfare and Development (DSWD), has identified comprehensive digitalisation of the agency’s systems, procedures, programmes, and services as one of his top goals for further improving DSWD operations.
He also stated that he intends to clean up the beneficiaries’ database to guarantee that only deserving and eligible families and people are served. Other plans that the DSWD secretary hopes to seek are establishing logistics networks and additional storage areas for relief goods and family food packs in strategic locations around the country that are closer to the people to provide prompt and timely assistance to families influenced by disasters and calamities.
Gatchalian made this remark during his first day in the office meeting with DSWD undersecretaries and other officials after being briefed on the agency’s activities, programmes, and services. According to Gatchalian, this follows President Ferdinand R. Marcos Jr.’s command.
His first order of business was to eliminate formalities and fasten the procedure process to serve better public service. Gatchalian also revealed that the structure would be maintained, highlighting his willingness to work with the department’s current employees. The new Secretary has the full backing of the entire DSWD employees.
Meanwhile, briefing sessions on the functions and essential outcomes of the department’s many offices, bureaus, services, units (OBSUs) and field offices will continue in the coming days. Gatchalian will also visit the OBSUs, speak with workers, and become acquainted with the DSWD facilities. He will also will discussed this with the Department’s Regional Directors next week.
The Philippines has increased its digitalisation efforts in every industry. Last month, the Department of Agrarian Reform (DAR) began granting individual electronic land titles (e-titles) to 1,839 ARBs in the Eastern Visayas area.
DAR indicated that as part of the Support to Parcelisation of Lands for Individual Titling, 2,591 electronic titles (e-titles) totalling 3,922 hectares of agricultural land would be issued on January 26. (SPLIT Project). The first round of individual titles created by the SPLIT Project will be distributed in the auditorium of Visayas State University-Tolosa Campus.
The SPLIT initiative aims to entirely execute the Comprehensive Agrarian Reform Programme by granting farmer-beneficiaries explicit and defined ownership of the areas of land on which they work. The goal of e-titling is to encourage farmers to cultivate crops and create long-term progress on their ground. The grant to ARBs was also designed to stabilise requests, tenure ship, regulate lands, and produce short-term economic prospects for project workers.
The new Metropolitan Manila Development Authority (MMDA) administration authorised the introduction of a single ticketing system for mayors across Metro Manila to increase traffic compliance rates. Our drivers would benefit from a unified ticketing system and the option to pay their fines electronically. The driver’s licence will not be revoked during an arrest.
Its approval and adoption will also address varied apprehension methods; penalty payment; licence and plate renewal; and the uncoordinated application of traffic regulations, which results in uncertainties for the driving public, loss of money, and productive hours.
Furthermore, the Market One-Stop Shop portal (MOSS) provided a new digital system to apply for and reserve booths and spaces online for market vendors in Quezon City, Philippines. According to City Administrator Michael Alimurung, the platform would identify “legitimate” vendor premises that are free of barriers. It is also part of Mayor Joy Belmonte’s goal of making Quezon City a desirable commercial destination.
With the new system, the city government promises a simple application procedure for renting a stall, including payment, and collecting market rentals. It will also make life easier for the city treasurer’s office, as they will no longer have to collect rent in person.
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Temasek Polytechnic and Neo4j, a leading graph database provider, have partnered to help the industry and students in Singapore stay ahead in the fast-changing world of technology. The collaboration aims to provide industry professionals and students with the necessary skills and knowledge to meet the demands of the digital age and remain relevant in their respective fields.
The partnership was formalised on 1 February 2023 through signing a Memorandum of Understanding (MoU), designed to provide students at Temasek Polytechnic with hands-on experience using cutting-edge technologies and help the local industry stay ahead of the curve in an increasingly digital world.
“The reason we started this programme is really to fulfil the smart nation objectives. Moreover, we are seeing a big demand for graph technology in the industry. To ensure that the best skill sets are available locally and coming from an open-source mindset, collaboration is key,” explains Eng Pin Kwang, Director School of Informatics & IT of Temasek Polytechnic.
The partnership was officially launched in the presence of Mohit Sagar, CEO of OpenGov Asia, who highlighted the importance of staying ahead in the technology space and keeping up with the latest advancements.
He said, “The world of technology is constantly evolving, and it’s essential for individuals and organisations to upgrade their skills to remain relevant continuously. The partnership between Temasek Polytechnic and Neo4j is a step in the right direction, providing students and industry professionals with the tools and knowledge they need to succeed in the digital age.”
“While graph database technology as part of a curriculum has been implemented in Malaysia and Indonesia, this will be a first in Singapore,” said Daniel Ng, VP of Marketing, Neo4j.
In a previous OpenGov exclusive interview with Mohit Sagar, CEO & Editor-in-Chief of OpenGov Asia, Kesavan Nair, Neo4j’s VP of Global Cloud and Strategic Sales, explained the idea and workings of graph database technology.
Graph Database Technology is specifically built and optimised for discovering patterns and hidden linkages in massively interconnected datasets. Because it mirrors how the human brain thinks and maps associations utilising neurons (nodes) and synapses, graph database technology is effective because it discovers and displays relationships in the data.
A graph database effectively stores and queries data sets in a node-and-relationships model. As a result, graph technology performs very well where there needs to be background information on path length or shape by discovering neighbouring data effectively using graph storage and infrastructure.
Ryan Lim Beng Kee, Assistant Director of Capability & Industry Development, School of Informatics & IT, explained that they had formulated a three-year diploma programme to serve students’ best interests. The programme is not a one-size-fits-all, cookie-cutter course but can be tweaked to suit individual learners’ pathways.
Cybersecurity, data analytics and graph technology are the most current high-demand talent in the market. More crucial, however, is to have cross-functional skills. Cross-cutting IT skills are more attractive to the market. “For example, a data scientist may not find a job specifically for the ‘data scientist’ role. But with a broader knowledge of data science in banking, pharmaceutical and/or gaming, the chances of them landing a role increases significantly,” said Nik Vora VP, APJ at Neo4j.
In addition to benefiting students, the partnership will also have a positive impact on the industry in Singapore. Neo4j’s technology will help companies and organisations to manage their data more efficiently, leading to better decision-making and increased productivity. The partnership will provide a platform for industry professionals to collaborate and share their knowledge, helping to create a more dynamic and innovative environment.
The partnership between Temasek Polytechnic and Neo4j is a testament to the importance of staying ahead in the technology space and the need to upgrade one’s skills continuously. It provides students and industry professionals with the tools and knowledge needed to succeed in a rapidly changing world and sets an example for other organisations.
“Today, there is an acute shortage (of certain technological skills), and I’m working on this collaboration to provide Singapore skills talent that knows how to apply the technology. So that’s why the building of skills in terms of having an objective of technology adoption is a key proponent critical,” Eng Pin Kwang concluded.
In conclusion, the partnership between Temasek Polytechnic and Neo4j is a positive step towards equipping individuals and organisations with the necessary skills and knowledge to remain relevant in a rapidly changing world of technology. With its cutting-edge technology and commitment to innovation, Neo4j is poised to play a vital role in shaping the future of data management and analysis in Singapore and beyond.
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Abdullah Azwar Anas, Minister for Administrative Reform and Bureaucratic Reform (PANRB) asked the Central Statistics Agency (BPS) to play an active part in implementing the One Data Indonesia (SDI) programme. The agency can become a critical point in fostering the establishment of efficient governance, government bureaucracy digitisation, and data and information linkage.
“BPS is crucial for the success of SPBE and SDI through the availability of statistical data linked with the aims of the National SPBE Architecture strategic effort. As a result, the BPS will play a key role in implementing the digitisation of government bureaucracy,” Anas said at the launch of the 2023 BPS Bureaucratic Reform and Results of the 2020 Population Census Long Form in Jakarta.
He also applauded and advocated the agency’s adoption of bureaucratic reform. He believes that instituting bureaucratic change at BPS will directly help the adoption of the Electronic-Based Government System (SPBE) and One Data Indonesia (SDI).
Anas stated that the BPS’ efforts were a tangible manifestation of the President’s directive to create an impactful bureaucracy. This also includes the execution of topical bureaucratic reforms as well as the reinforcement of the SPBE. The agency uses SPBEs to regulate integrated data governance to provide quality data that can be shared to support government policy formation and serve as the foundation for deciding government strategy.
Furthermore, the integrated data optimise service quality. They can provide resilient, smooth, and adaptable services, allowing the data generated by adopting SPBE and SDI to be exploited to its full potential. The future of Indonesia’s digital government can be realised by integrating all SPBE elements and implementing them collaboratively by all government departments.
On this occasion, Margo Yuwono, Head of BPS, indicated that attempts to execute BPS bureaucratic reform were bolstered upstream by upgrading BPS internal systems and management. These internal initiatives are strengthened with downstream support by addressing government priorities through thematic bureaucratic reform programmes, allowing them to impact society considerably.
He explained that as part of the poverty alleviation initiative, BPS collected preliminary data on the Socio-Economic Registration (Regsosek) and its data collection and conducted a survey to assess progress toward eradicating severe poverty. Synchronisation and harmonisation of reference codes amongst central agencies, as well as thorough oversight of cooperatives and MSMEs, are part of the investment expansion programme. Then, as part of the government digitisation effort, BPS aims to collect statistical data through a shared national statistical infrastructure.
“The quick win for BPS bureaucratic change in 2023 is to foster data collaboration for targeted policies. This is being accomplished with the Digital Socio-Economic Registration Data platform,” Margo elaborated.
The Digital Public Service Mall (MPP) deployment is also being stepped up. On separate occasions, Anas met with 17 regional governments from East Java Province and Lubuklinggau City to examine technology usage, up to and including the Digital MPP requirements.
Two services will be presented in the early stages of MPP Digital development. Among them are population administration and licencing services. These two services were chosen because the public most regularly uses them.
Meanwhile, there are 11 criteria for organising MPP Digital. These services include general information, queues, consultations, complaints, Community Satisfaction Survey (SKM), performance evaluation, document processing and tracing, commitment, platform, sustainability, security, and user trials.
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Thailand has steadily improved its position in the United Nations (UN) Digital Government Development Ranking. The country intends to rank in the top 40 on the E-Government Development Index (EGDI) worldwide by 2027.
In line with these ambitions, Dr Suphot Thienwut, Director of the Digital Government Development Agency (DGA), revealed the country’s digital government development plan for 2023-2027, which the Economic Development Council accepted.
The document will guide the country toward becoming a fully functional digital government. This year, DGA has set a significant aim of developing Thailand’s digital government into a modern country (Smart Nation) to improve Thai people’s quality of life (Smart Life). As a result, the government sector must change to stay up with the times.
“DGA want to see Thai people’s quality of life improve. We want Thai citizens to have accessible, comprehensive, and unequal access to public health care. We want to see the business sector operate quickly and seamlessly, increasing organisational efficiency. We want our country to be modern. Keep up with the rest of the world for the sake of all Thais. And we believe that public services that are simple, convenient, quick, and transparent may be provided,” Suphot remarked.
DGA aims to encourage public engagement and information transparency. Connect and build services that are simple, easy to use, and available to the public and commercial sectors as a one-stop shop, all while continuing to improve digital skills for government staff.
In addition, the organisation connects more than 80 public services to deliver services through a unified, simple, and comprehensive channel. Over the last year, the “governmental” application has been used over 3. 8 million times. While SMEs or the business sector have been aided in contacting over 95 licences through the government site, making it easier to open a company.
The DGA will continue to enhance the level of public service work performed by local government entities by the end of 2022. It has launched a local digital system to aid the efficiency of local government workers in offering timely services to residents.
These are examples of how the DGA plays the function of a “Smart Connector” for the betterment of Thai people’s lives. In 2023, DGA aims to support local authorities in 400 locations to advance digital governance with various government institutions.
Furthermore, DGA sponsors the “Connect to Be Better” event to usher in a new era. They are establishing the vision to transform the government into a digital government and a strategy to update the organisation’s image and make co-creation more accessible and connect the government with the public to achieve a valid digital government.
The mission of digital government is critical for bringing the country up to international standards. Therefore, the DGA has been designated the host agency for preparing the digital government integration plan. The proposal was given to the committee assessing the spending for the integrated approach, which Deputy Prime Minister General Prawit Wongsuwan chaired.
The meeting authorised 78 projects from 51 agencies, including the money, as part of the plan. DGA offered a budget of 5,523.9 million baht (US$167.60 million). All the information will be forwarded to the Budget Office for assessment to prepare a draught Act on the annual budget for 2024.
Additionally, Suphot encourages DGA employees to have the genetics or DNA of a “Smart Connector” or co-creator and to be ready to work to connect the government with the people to improve people’s lives. DGA is responsible for making government services more convenient for citizens.
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The Ho Chi Minh City municipal Department of Information and Communications aims to fully digitise public services by linking up with the National Public Service Portal in 2023, with a goal of 100% online availability.
The city will also focus on accelerating digital transformation and smart city development, the department said. It strives to fully connect with the Ministry of Public Security’s identity authentication and population database systems, as well as the national databases of other ministries and sectors.
The city will work to deploy digital citizenship and adopt unified mobile applications so that people and businesses can use public services anywhere and anytime. The Department also aims to operate five digital platforms to serve management work. It plans to operationalise six specialised information systems of departments and sectors, including electronic health records of the Health Department and land use information of the Department of Natural Resources and Environment.
In November 2022, the Ho Chi Minh City People’s Committee launched an information system to handle administrative procedures. This system was developed by combining the online public service portal and the electronic single-window system. The VNPT-built system is capable of handling 17 million dossiers each year.
As OpenGov Asia reported, people and enterprise-centred systems are connected with the National Public Service Portal, the electronic authentication, identification systems, and information systems and databases of ministries and central agencies. This has created favourable conditions for individuals and organisations to handle administrative procedures in a swift and accurate manner.
The authorities in Ho Chi Minh City view administrative reforms as a priority and measure the success of these reforms based on the satisfaction of citizens and the growth of businesses, the Chairman of the city’s People’s Committee noted.
Around 13 million people in the city, including the local population of almost ten million and people from other localities, require administrative procedures to be processed. It will be hard for civil servants to complete handling papers on schedule if they use traditional methods. Therefore, applying an information system for handling administrative procedures is an urgent need, the Chairman explained.
The city has also announced plans to coordinate with a global financial institution to develop a data management strategy, aiming to better cultivate data for government operations. The strategy identified a vision, specific goals, priority areas, and plans for the implementation of data and digitisation projects to improve the city’s data-driven governance.
Ho Chi Minh wants its digital economy to account for 25% of the southern hub’s gross regional domestic product (GRDP) by 2025. Accordingly, the local government will focus on raising public awareness of digital transformation, organising the implementation of digital transformation tasks, and completing the digital government. Authorities will work to integrate and effectively exploit data to aid post-COVID-19 socio-economic recovery and development and support modern-oriented governance.
Specific action programmes will be mapped out and implemented, while the application of information technology will be accelerated across fields. The local government will also work to ensure information security and safety when building the digital government, economy, and society. The government said it would strongly invest in human resources development, focusing on training and fostering cadres, civil servants, and public employees.
