February 25, 2024

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Software Spending Continues to Rise in A/NZ Amid COVID-19

According to a worldwide semi-annual software tracker, software spending across Australia and New Zealand reached US$ 13 billion in 2020, a 7% rise from 2019 figures. The second half of 2020 was particularly notable due to a 12% year on year growth – a fourfold increase from the 3% rise reported in the first half of the year.

According to the report, organisations have uncovered weak spots during the pandemic and are now using digital transformation initiatives to build resilience and to invest. Customer experience programmes are now more important in the post-pandemic business environment, with spend on customer relationship management (CRM) applications growing 13% in H2 2020, up from just 4% in H1.

Experts say that in 2020, both countries saw increased online customer activities and interactions via digital channels. Current, clean, constant, and compliant customer data paired with AI-enabled technology is key for future-looking organisations to transform customer relationships and enable customer loyalty and trust.

Spend on collaborative applications also recorded FY growth of 32% in 2020 as organisations and educational institutions shifted to remote working and learning models. Throughout 2020, there was also growth in spending across integration and orchestration middleware (15%), software quality and lifecycle tools (14%), system, IT and service management software (14%), and security software (12%).

The research body recognises that organisations are not only optimising the delivery and management of IT, but they are also focused on securing a wider and more diverse environment brought on by restrictions during the pandemic.

Experts also said that companies need data-driven, AI-enhanced decision-making, and reliable, integrated, cross-department data sources for a solid foundation to then build subsequent processes. Processes also need to be integrated and streamlined to deliver operational improvement. Over the next two years, they expect to see a trend towards the ‘intelligent future enterprise vision’. This means organisations will function as an integrated whole with tightly knit processes and data flow.

In Australia and New Zealand, the market will also realise the value of data for business decision making. Analytics and artificial intelligence will play key roles in realising this value. The experts added that the support to businesses that IT provided in the outbreak of pandemic has given companies more confidence in IT investment. The expectation of that return of investment is high.

As reported by OpenGov Asia, the New Zealand Ministry of Business Innovation and Employment (MBIE) has announced a new procurement framework with an Australia-based enterprise software company that will pave the way for 23 New Zealand government agencies to transition to modern and secure Software-as-a-Service (SaaS) environments. The new streamlined procurement arrangements will offer stronger cybersecurity options and improve services to citizens by allowing agencies to be more flexible and efficiently innovate further.

Negotiated by the MBIE and endorsed by the office of the Government Chief Digital Officer, part of the Department of Internal Affairs, the agreement provides a common contractual framework, providing New Zealand government agencies with a clear roadmap for their digital transformation to a SaaS platform. It is part of the Government’s reforms to ICT procurement making it simpler, clearer and faster for agencies and industry to transact services and deliver better outcomes for the community.

The agreement comes at a good time for government agencies with SaaS infrastructure being certified as compliant with the New Zealand Information Security Manual for several years already, building on the high-level credentials recently awarded to the software company by Australia’s security authorities. It also comes at a time when public sector organisations around the country are considering the changes required to be ready for the introduction of e-Invoicing, a digital transformation initiative that allows them to do away with paper invoices to reduce costs and will help them pay suppliers including small businesses faster. The Australian and New Zealand governments use a common standard for e-Invoicing, which means New Zealand agencies can benefit from work that is already done across the Tasman.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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