February 21, 2024

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South Australia launches apps to improve public transport

South Australia has launched three new smartphone apps and revamped its Adelaide Metro website to deliver better customer service via its public transportation networks, in the wake of COVID-19.

Replacing the unpopular metroMATE app, the new apps will offer several additional features, designed to simplify and expedite journeys.

The more popular Moovit app combines real-time data to give commuters the fastest route, an audio alert when their stop is approaching and a countdown display of stops.

The NextThere app, rated the highest, displays departure information at a tap, allowing users to save favourite trips and filter by stop, destination or route.

Additionally, the Transit app shows real-time arrivals and step-by-step directions and helps find new routes using buses, trains and trams.

The Adelaide Metro website — one of the state’s highest-trafficked websites with more than 3 million users and 50 million-page views annually — will also be simplified, with fewer clicks required to access relevant information.

The Minister for Transport, Infrastructure and Local Government said the upgrades would provide a more user-friendly service, in response to the AHPPC’s Principles for COVID-19 Public Transport Operations.

By providing better, faster and more accurate information the government is empowering public transport customers to make better decisions about their journeys, providing a better service.

Embracing tech to provide better health services during COVID

Like the use of tech to better public transport, a growing number of South Australians are embracing the use of telehealth services during the COVID-19 pandemic, with sessions up by nearly 150 per cent.

The nation’s Minister for Health and Wellbeing stated that over 17,500 sessions – including appointments – occurred from February to April, compared to about 7,000 for the same period last year. These calls were all longer than 10 minutes.

The Government is laser focussed on delivering better health services for South Australians. They see technology as a key vehicle to deliver on that commitment.

The expansion of telehealth services is part of the government’s plan to protect South Australians during the COVID-19 pandemic.

When COVID-19 first emerged, authorities identified the important role technology could play in protecting public health and reducing the spread of the virus.

Since then, they have pursued innovative ways to broaden the use of telehealth so more South Australians can receive their care from home.

This includes providing videoconference consultations for people with cystic fibrosis and developing new regulations to allow patients to receive digital copies of their medical scripts through a telehealth consult.

South Australians embrace the telehealth platform and believe it will remain an important tool, even after the pandemic ends.

To cope with the increase in demand, SA Health has introduced a second provider for its telehealth services.

The Women’s and Children’s Hospital Network (WCHN) has been expanding its use of telehealth in the fight against COVID-19 to connect patients and doctors.

The WCHN Clinical Lead of the Maternal-Fetal Medicine Service said the increased demand for telehealth has fast-tracked the introduction of remote screening appointments for women with complicated pregnancies, such as those carrying twins.

“With many people’s movements restricted due to COVID-19, platforms like telehealth are in more demand than ever because they can bring the specialist to the patient,” he said.

Overall, South Australia is maintaining a flow of tech innovations to help its citizens adjust to the new normal while also getting all their health and transport needs met.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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