February 24, 2024

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Tech Reshaping Patient Transport in Western Australia

The implementation of the Patient Transport Coordination Hub (PaTCH) in Western Australia is a significant technological advancement aimed at enhancing planned transfers between hospitals and addressing the root causes of ambulance ramping under the current Government’s strategic plan.

Initially piloted at East Metropolitan Health Service (EMHS), PaTCH is now being permanently integrated at EMHS and is set for expansion across other metropolitan sites in the near future. This innovative system operates from 6 am to 10 pm, seven days a week, and features dedicated staff empowered to seamlessly book, schedule, and allocate non-emergency patient transport services. By consolidating existing booking systems into a unified process, PaTCH streamlines operations for healthcare professionals, staff, and patients alike.

Operating under the auspices of WA’s State Health Operations Centre (SHOC), PaTCH synergises with the new WA Virtual Emergency Department (WAVED), offering patients requiring non-urgent transport a direct pathway to suitable clinic or hospital facilities.

With an anticipated coordination of approximately 77,000 patient trips annually, including 23,000 hospital-to-hospital transfers, PaTCH represents a pivotal component of the government’s $487 million investment in bolstering emergency care access and optimising patient flow.

The Premier expressed enthusiasm regarding the launch of PaTCH, positioning it as a crucial addition to the State Health Operations Centre’s repertoire. He underscored PaTCH’s potential to expedite patient flow and manage surge demand during peak periods, further emphasising its role in the ongoing campaign against ambulance ramping, which witnessed a notable 44% reduction in ramping hours in December 2023 compared to the previous year.

Health Minister Amber-Jade Sanderson echoed the Premier’s sentiments, emphasising PaTCH’s role as a technological tool in the broader effort to mitigate ambulance ramping hours. Sanderson stresses the importance of optimising patient pathways through enhanced collaboration between transport providers and healthcare facilities, ultimately striving to enhance the overall patient experience.

The introduction of PaTCH signifies a paradigm shift in patient transport coordination, leveraging technology to foster greater efficiency, collaboration, and patient-centric care within Western Australia’s healthcare landscape. By centralising and standardising the process of non-emergency patient transfers, PaTCH not only addresses immediate logistical challenges but also contributes to the overarching goal of optimising resource allocation and enhancing patient outcomes.

At its core, PaTCH embodies the convergence of healthcare and technology, exemplifying how innovative solutions can drive tangible improvements in service delivery and patient care. By harnessing digital platforms and data-driven insights, PaTCH empowers healthcare professionals to make informed decisions, allocate resources effectively, and deliver timely, coordinated care to patients across Western Australia.

Moreover, PaTCH’s integration within the broader ecosystem of the State Health Operations Centre underscores its strategic importance in the government’s efforts to modernise and optimise healthcare delivery. By aligning technological innovation with policy objectives, PaTCH sets a precedent for future initiatives aimed at leveraging technology to address complex healthcare challenges and enhance system-wide resilience.

Looking ahead, the successful implementation and expansion of PaTCH will serve as a testament to the transformative potential of technology in healthcare. As Western Australia continues to prioritise innovation and efficiency in its healthcare system, PaTCH stands poised to play a pivotal role in shaping the future of patient transport coordination and emergency care delivery for years to come.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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