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This is the third instalment of our overview of initiatives towards Smart Nation Singapore from 2017.
Land Transport Authority
The Land Transport Authority (LTA) is a statutory board under the Ministry of Transport, which spearheads land transport developments in Singapore. It is the agency responsible for planning, designing, building and maintaining Singapore’s land transport infrastructure and systems.
Smart Urban Mobility solutions constitute one of the Strategic Smart Nation Projects. The Ministry of Transport (MOT) and LTA announced in November that autonomous scheduled buses and autonomous on-demand shuttles will serve commuters in Punggol, Tengah and the Jurong Innovation District (JID) in Singapore from 2022.
MOT and LTA also launched a Request for Information (RFI) to seek inputs from the industry and research institutions on the key requirements and enablers needed for the successful pilot deployment of AVs.
Singapore’s first autonomous vehicle (AV) test centre was opened at JID, Singapore’s largest living lab. The CETRAN AV Test Centre hasbeen jointly developed by LTA, Nanyang Technological University (NTU) and JTC Corporation. ST Kinetics and NTU ERI@N have plans to commence their autonomous bus trials at the CETRAN AV Test Centre next year.


In August, LTA announced that Singapore aims to achieve fully cashless public transport system by 2020. LTA and TransitLink are expanding cashless payment options for stored-value card transactions. Since January this year, the option of topping up stored-value cards using personal bank cards, as well as mobile payment platforms like Apple Pay and Android Pay, has been added to all General Ticketing Machines (GTMs) at all train stations.
Since March 2017, LTA has been piloting Account-Based Ticketing (ABT) in collaboration with Mastercard. Commuters holding Singapore-issued Mastercard contactless credit or debit cards will enjoy the convenience of a “tap and go” fare payment experience by simply tapping their Mastercard contactless credit or debit card on the bus or MRT fare readers.
In October LTA revealed plans to extend this ABT pilot with Mastercard beyond the original duration of six months. Visa and NETS will also come on board the ABT pilot from June 2018. Details are expected to be announced in due course.
Monetary Authority of Singapore
The Monetary Authority of Singapore (MAS) is Singapore’s central bank and financial regulatory authority.
Speaking at the Singapore FinTech Festival in November, Mr. Ravi Menon, Managing Director of MAS, outlined six strategies Singapore is following to foster a thriving FinTech hub.
He said that the Singapore FinTech Journey 2.0 is about building a diverse ecosystem where established financial institutions and FinTech start-ups compete as well as collaborate, open architecture (encouraging financial institutions to develop and share their APIs openly), forging international links, developing a strong pipeline of talent and research capabilities, regulations which promote FinTech innovation, while ensuring that
the system remains stable, and last but not least, cybersecurity.
These priorities were also captured in the industry transformation map (ITM) for financial services released in October. It takes into consideration the technological disruption in the production, delivery and consumption of financial services and aims to achieve growth in financial sector real value-added of 4.3% and productivity of 2.4% annually. The ITM also aims to create 3,000 net jobs in financial services, and an additional 1,000 net jobs in the FinTech sector annually.
In terms of driving innovation, the industry consortium led by the Monetary Authority of Singapore (MAS) and the Association of Banks in Singapore (ABS) completed phase 2 of Project Ubin during 2017, developing three software prototypes on Distributed Ledger Technology (DLT or blockchain) platforms, which are amongst the first in the world to implement decentralised netting of payments in a manner that preserves transactional privacy.


In November, the source-codes for the prototypes was released for public access under Apache License Version 2.0. Central banks, financial institutions, as well as academic and research institutions can now tap on the open source-codes to facilitate their experiments, research and innovation.
The first startup graduated out of MAS’ FinTech Regulatory Sandbox in 2017. Thirty applications have been received.
In line with the e-payments strategic smart nation project, MAS has also worked with the industry to lay the infrastructure that will support an interoperable e-payment system. FAST was launched in 2014, followed by PayNow in July this year. FAST is Singapore’s 24×7 real-time inter-bank retail payment system. PayNow is built upon FAST. It links bank accounts to mobile phone numbers or personal ID numbers, and enables people to make inter-bank transfers into and out of their bank accounts using just the mobile phone number or personal ID number.
An industry taskforce was formed, co-led by MAS and IMDA to develop a common QR code for Singapore (“SGQR”). The Payments endorsed the specification for SGQR in November, which can accept electronic payments by both domestic and international payment schemes, e-wallets, and banks.
The Payments Council itself was formed in August this year with 20 leaders from banks, payment service providers, businesses, and trade associations to encourage collaboration within the payments industry and promote interoperability among e-payments solutions.
MAS continued to enter into FinTech Co-operation agreements with financial regulators in other jurisdictions, reaching a total of sixteen agreements by the end of 2017. As part of the agreement with the Hong Kong Monetary Authority (HKMA), MAS and HKMA have committed to work on a strategic project on trade finance cross-border infrastructure, based on distributed ledger technology, as their first collaborative initiative.
MAS is working closely with local and foreign banks to explore a Banking KYC Shared-Services Utility that will streamline end-to-end KYC, improving the quality of risk management while reducing cost and time taken. This will play an important role in anti-money laundering / countering the financing of terrorism (AML/ CFT) efforts.
On the cybersecurity front, in October, MAS announced the establishment of a Cyber Security Advisory Panel (CSAP), comprising cyber security thought leaders from around the world. MAS also appointed its first Chief Cyber Security Officer in October. MAS is also partnering with the Association of Banks in Singapore to review its Technology Risk Management Guidelines and to establish guidelines for “red-teaming’ (a covert penetration test conducted on a financial institution’s live environment). FS-ISAC (Financial Services Information Sharing and Analysis Centre), a global intelligence gathering and sharing initiative for the financial sector with over 7000 members worldwide, has launched its regional centre in Singapore.
Ministry of Home Affairs (MHA)
MHA is leveraging Science & Technology to keep Singapore safe and deal with threats effectively by developing better detection and situational awareness, improved analytical ability and stronger operational capabilities.
For instance, an Automated Biometric and Behavioural Screening Suite (ABBSS) has been deployed at Woodlands Checkpoint, a land border crossing between Singapore and Malaysia. ABBSS encompasses a state-of-the-art video analytics system, which can perform real-time facial recognition, cross-referencing that against a large database. It can search recorded footages based on multiple parameters such as colour, size, shape, number plate, speed and direction of a moving object.
This is a network of labs across Singapore’s checkpoints which play a critical role in dealing with drugs and terrorism. These labs provide the capability to quickly and accurately detect an entire spectrum of Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) threats, and conduct speedy accurate investigations based on advanced forensic methods.
MHA is also utilising technology such as virtual reality and learning-on-the-go through smart phones and tablets for enhanced training of the Home Team (The seven Departments and two Statutory Boards under the Ministry of Home Affairs are collectively called the Home Team).
National Environment Agency
The National Environment Agency (NEA) is the leading public organisation responsible for improving and sustaining a clean and green environment in Singapore.
The Environmental Services Industry Transformation Map (ES ITM) was launched in December, unveiling the strategies and initiatives to ensure a vibrant, sustainable and professional industry that will provide services and solutions to help achieve a Zero Waste vision and a clean and liveable Singapore.
NEA will be engaging with its partners to identify key challenges and capability development opportunities in preparation for subsequent grant calls for technology solutions. To encourage greater use of technology and automation to increase the overall productivity, funding schemes that facilitate the development and deployment of innovative and smart technologies are available.
NEA has also been organising regular thematic and broad-based technology connect sessions, and it will continue to engage the industry to prototype, pilot and profile environmental services solutions through the INCUBATE initiative (INnovating and CUrating Better Automation and Technologies for Environmental Services).
NEA has developed a S$10.8 million Environmental Robotics Programme, with support from the National Robotics R&D Programme. The agency is also going to start a new Closing the Waste Loop (CTWL) research funding initiative to boost Singapore’s R&D capabilities in developing solutions to extract value and resources from key waste and residue streams including plastics, food, electrical and electronic products, and incineration ash.
National Research Foundation
The National Research Foundation (NRF) is a department within the Prime Minister’s Office and it sets the national direction for research and development (R&D) by developing policies, plans and strategies for research, innovation and enterprise. It also funds strategic initiatives and builds up R&D capabilities by nurturing research talent.
The RIE (Research, Innovation and Enterprise) 2020 plan was launched last year, with the government planning to invest SG$19 billion over 5 years. In September this year, the progress was reviewed and announcements made regarding the future in the four technology domains of the Plan- Advanced Manufacturing & Engineering (AME), Health & Biomedical Sciences (HBMS), Services & Digital Economy (SDE) and Urban Solutions & Sustainability (USS).
The government seeks to drive innovation, knowledge transfer and adoption of advanced manufacturing technologies, such as the industrial internet of things, robotics/automation and additive manufacturing, through public-private partnership platforms. Comprising Tech Labs (or Model Factories), Tech Access and Tech Depot, these platforms will allow companies to co-develop, experience, and deploy advanced manufacturing technologies while minimising potential disruptions to their operations.
In the HBMS area, the focus is on diabetes, which affects 400,000 Singapore residents and could affect one in three Singaporeans over their lifetimes. The strategies include use of digital tools, such as HealthHub and Diabetes Pal and creation of a consolidated National Diabetes Database (NDD).
In the USS domain, the Singapore government has embarked on efforts to begin Research & Development (R&D) on Grid 2.0. Grid 2.0 refers to the next-generation grid system that will transform how energy is managed by consolidating gas, solar and thermal energy into a single intelligent network that is more efficient, sustainable and resilient. This builds on Singapore’s past investments in smart meters, grid storage, solar photovoltaics, as well as various energy efficiency and demand management solutions.
In May, NRF set up up a Singapore Data Science Consortium (SDSC), in collaboration with the National University Singapore (NUS), the Nanyang Technological University (NTU), the Singapore Management University (SMU) and the Agency for Science, Technology and Research (A*STAR).
NRF has also launched a national programme in Artificial Intelligence (AI) to develop Singapore’s AI capabilities. Called AI.SG, this initiative is driven by a government-wide partnership comprising NRF, the Smart Nation and Digital Government Office (SNDGO), EDB, IMDA, SGInnovate, and the Integrated Health Information Systems (IHiS). NRF will invest up to $150 million over five years in AI.SG.
SkillsFuture Singapore/ Workforce Singapore
SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE), which aims to facilitate continuous education and training, upgrading skills to keep up with the fast pace of technological advancements and increasing competition..
Workforce Singapore (WSG) is a statutory board under the Ministry of Manpower (MOM), which oversees the
transformation of the local workforce and industry to meet ongoing economic challenges.
Both these agencies run multiple initiatives to equip Singaporeans with the right sets of skills to participate in the economy of the future and at the same time, building a strong talent pipeline to meet Singapore’s needs, as it strives to benefit from the technological revolution. The ITM launches are usually accompanied by training and education programmes from SSG and WSG.
For instance, WSG runs Professional Conversion Programmes (PCPs), which are career conversion programmes targeted at Professionals, Managers, Executives and Technicians (PMETs), including mid-career switchers, to undergo skills conversion and move into new occupations or sectors that have good prospects and opportunities for progression.
In October, SSG launched a new SkillsFuture Series of training programmes in eight priority and emerging skills areas: Data analytics, finance, tech-enabled services, digital media, cybersecurity, entrepreneurship, advanced manufacturing and urban solutions.
SSG is also working with the Institutes of Higher Learning (IHLs) and employers to launch seven new Earn and Learn Programmes (ELPs) to meet new manpower needs especially in emerging sectors.


The MySkillsFuture portal (MySkillsFuture.sg) was launched a short while ago, as a one-stop portal for all Singaporeans, offering resources for students in schools, tertiary students and people in the workforce, to make informed learning and career plans. Each individual will have a personalised account for their learning and career plans, which can follow them through life.
Personal Data Protection Commission
The Personal Data Protection Commission (PDPC), under the Ministry of Communications and Information (MCI) is responsible for administering and enforcing the Personal Data Protection Act 2012 (PDPA).
Data lies at the heart of the ICT-enabled revolution which is affecting all aspects of society and individual lives. Having a trusted and progressive personal data protection framework is integral to Singapore’s digital economy and Smart Nation plans.
PDPC embarked on a series of new initiatives in July, including a public consultation on PDPC’s review of the Personal Data Protection Act (PDPA) and publication of a new Guide to help organisations adopt best practices when sharing data.
Plans to introduce a Data Protection Trustmark certification scheme by end 2018 and Singapore’s Notice of Intent to participate in the APEC Cross-Border Privacy Rules System and the APEC Privacy Recognition for Processors System (APEC CBPR and PRP) were also announced.
Mr. Yeong Zee Kin, Deputy Commissioner of PDPC, said in a speech on September 29, is in the process of finalising guides to assist companies to put in place Data Protection Management Programmes and to help businesses conduct Data Protection Impact Assessments.
PDPC also plans to launch a Data Protection Trust Mark certification scheme by the end of 2018.
SGInnovate
SGInnovate was launched in November 2016 as a private limited company wholly owned by the Singapore Government, to support and develop the deep tech startup ecosystem in Singapore.
By the end of 2017, SGInnovate will have completed equity investments in 15 deep tech startups, played a part in generating 400 potential-customer leads for early-stage companies and built a network of more than 1,000 technical individuals interested in joining early-stage tech companies.
SGInnovate announced its ‘Deep Tech Nexus’ Strategy in December as a direct result of experiences and insights gained in its first year of operation. The Deep Tech Nexus represents SGInnovate’s commitment to add tangible value to the Singapore deep tech startup ecosystem in two key areas – Human Capital and Investment Capital. Three technology areas have been selected for focus during 2018: Artificial Intelligence, Blockchain and MedTech.


On December 14, SGInnovate announced that it has appointed 17 co-investors under the Startup SG Equity scheme. The co-investors would collectively be identifying and co-investing with SGInnovate in early-stage deep tech startups in areas prioritised in Singapore’s Research, Innovation and Enterprise 2020 Plan or RIE2020, such as Artificial Intelligence and Blockchain.
Singapore Land Authority
The Singapore Land Authority (SLA) is a statutory board under the Ministry of Law, which optimises Singapore’s limited land resources for economic and social development.
SLA launched a mobile version of OneMap, an integrated map system, launched on the desktop seven years ago in 2010. New features in this app include Map Styles, Driving and Journey Planner and BusRouteExplorer among others.
OneMap is an integrated map system for government agencies to deliver location-based services and information, such as community services (child care, community clubs, eldercare, disability services etc.), education, environment, safety and security, government institutions (fire stations, libraries, police force establishments etc.), attractions, sports and transportation.
Though commercial map applications are available, OneMap provides an extraordinarily high level of detail unavailable on any other platform, tailored to meet the local requirements of residents or visitors in Singapore.
Part 1 – Agency for Science, Technology and Research; Building and Construction Authority; Economic Development Board; Civil Aviation Authority of Singapore and Changi Airport Group; Cyber Security Agency
Part 2 – Government Technology Agency; Housing & Development Board; Integrated Health Information Systems; Infocomm Media Development Authority; Intellectual Property Office of Singapore; International Enterprise Singapore


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OpenGov Asia has recognised GovTech for the public sector’s evolving digital use. The agency has streamlined government operations and broken new ground with its Virtual Intelligent Chat Assistant (VICA). The project is part of GovTech’s ongoing efforts to develop and deploy chatbots to fill gaps in government services and enhance the lives of citizens.
VICA is the most recent citizen assistant platform from GovTech, utilising Artificial Intelligence (AI) to create more efficient and beneficial chatbots for government agencies to manage and for end users. The ‘Ask Jamie’ Virtual Assistant will eventually be replaced by VICA.
The engine-neutral platform employs cutting-edge tech to enhance performance and precision. VICA utilises natural language processing engines, machine learning and AI to enhance virtual and phone interactions between Singapore government institutions and residents or businesses.
This platform not only learns and interprets conversations but also offers businesses the ability to design and train chatbots, features that Ask Jamie did not provide. The automated processes provided by VICA make it easier for agencies to onboard and “train” their chatbots.
This accomplishment earned GovTech the prestigious OpenGov Asia Recognition of Excellence Award, which will be presented at the 8th Annual Singapore OpenGov Leadership Forum 2023.
Chatbot advancement to improve citizen experience
In addition to providing a simple FAQ, VICA improves transactional services in numerous other ways. Streamlining transactions provides greater convenience and access to government services and information, as well as quicker and more direct responses to user inquiries.
Taxi drivers and hawker stall owners, for instance, can use the IRAS chatbot to request assistance with tax filing. The Municipal Services Office’s OneService Chatbot, Kaki, which allows residents to easily report municipal issues via WhatsApp and Telegram, is also powered by VICA.
VICA-powered chatbots provide the public with timely updates, such as the Gov.sg chatbot, which provides COVID-19 updates and disseminates important government announcements in English, Chinese, Malay and Tamil.
Using NLP technology has allowed VICA-powered chatbots to better understand and interpret human language, particularly in the context of Singaporean English, thereby improving overall user experience. It is possible to create more structured conversational flows by defining intents, entities and context management – the building blocks that provide directions to chatbots and allow them to meet the needs of users.
VICA provides detailed analytics and insights into the performance of the chatbot as well as user conversations. With this information, the team can identify areas for improvement to enhance performance and accuracy.
Technology is constantly evolving, and the team is continuously on the lookout for and learning about new AI trends. Hence, VICA has been experimenting with a Generative AI programme that can understand written prompts and respond with helpful assistance in real-time since mid-2022.
VICA’s development involves the gradual integration of cutting-edge technology that meets the requirements of the entire government. These technological upgrades will include a unified chat frontend to ensure consistent branding across all government ministries and agencies – Singpass Integration, Live Chat Escalation, and support for various chat platforms like WhatsApp and Telegram.
As part of the closed beta programme with internal testers, the VICA team has been utilising these technologies to improve the quality and efficacy of the chatbots with citizens.
Developers also want to reduce the time and effort that their agency partners have to invest in training and maintaining their chatbots. While the team has always been receptive to new technologies, they take a measured approach, through progressive internal testing phases with the selected partner agencies before launching to the public.
The strategy is to determine how technological advancements can benefit not only the agency partners but also citizen users.
VICA intends to surpass FAQ-style chatbots with near-human conversation capabilities in the long run. It intends to combine services and transactional capabilities so that chatbots can assist users with their inquiries and complete transactions.
Given the potential risks and shortcomings associated with the development of intelligent development of platforms, it is vital to have an ethics framework in place. This will allow developers to plan for and be aware of the pitfalls and limitations of AI, which include:
- Accuracy: Models can give false responses that sound convincing
- Bias: Inherent biases may exist in the training dataset, which can be difficult to pre-empt due to the lack of information. This could then manifest in the model’s responses;
- Harmful content: To create a safe and healthy environment for users’ interaction with chat apps, chat moderation is important to monitor and regulate user input messages against inappropriate and offensive content;
- Data governance: When interacting with chatbots, users may inadvertently volunteer personal and confidential data through the chatbot’s prompts.
It is essential to encourage interactions with them and provide feedback to ensure that chatbots are performing as intended and to improve their overall performance.
Despite the functionality and enormous potential of generative AI, VICA has placed a high priority on governing its use to ensure that such technology is employed in an ethical manner benefitting both end users and society.
To mitigate the risk of unintended prejudices and ensure adherence to data governance rules, it is crucial to adopt an intentional strategy for the collection and transformation of raw data into useful and insightful outputs. Such a strategy can help ensure that the data is handled fairly and responsibly and that any potential risks are addressed pre-emptively or proactively. Moreover, this approach ensures that the resulting outputs are accurate, reliable and trustworthy.
About the team
The organisation recognises the importance of aligning team members towards a shared vision and objective, regardless of their diverse backgrounds. With a diverse team, each member can bring their unique perspectives and expertise to the table. Working collaboratively, the team can leverage these diverse perspectives to generate innovative problem-solving strategies.
The VICA team fosters an atmosphere of open communication and encourages feedback, creating a cooperative environment where team members feel heard and valued. This establishes a safe place where everyone feels comfortable sharing their thoughts and ideas.
They frequently organise team-building activities outside of work to foster camaraderie, build stronger relationships and create a more cohesive team dynamic. They believe this approach can lead to more innovative solutions and better decision-making.
Defining clear objectives and goals is crucial for the success of the VICA team. Every team member understands that they are working towards a common objective, providing a sense of purpose and direction.
Clear missions and defined tasks allow the team to stay on track and ensure that their efforts are moving the project forward in the right manner. This approach helps ensure that everyone is aligned and focused on achieving the same goals, which ultimately contributes to the success of the project.
The VICA team has implemented a robust project management framework that outlines the roles and responsibilities of team members at each project stage. They adhere to budget planning procedures to manage costs effectively. This framework helps ensure that everyone is clear on their responsibilities and contributes effectively to the project’s success within the specified budget.
The VICA team has adopted an agile approach that emphasises adaptability, speed and continuous quality improvement. The team uses retrospectives to evaluate what works well and what doesn’t, identifying opportunities for future improvement. This enables the team to quickly make adjustments and continuously improve the project’s quality, resulting in a more successful outcome.
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Proyek VICA (Virtual Intelligence Chat Assistant) adalah platform layanan chatbot yang bisa digunakan sebagai dasar pengembangan berbagai layanan chatbot di berbagai instansi pemerintahan Singapura. Platform ini ditenagai dengan Kecerdasan Buatan (Artificial Intelligence/ AI) dan pembelajaran mesin (Machine Learning/ ML) agar chatbot yang dikembangkan oleh berbagai instansi pemerintahan bisa memberikan respons yang lebih ‘manusiawi’ kepada warga dan berbagai perusahaan di Singapura.
Layanan platform chatbot VICA dikembangkan oleh GovTech, yaitu Badan Teknologi Pemerintah (Government Technology) yang mendorong transformasi digital ke berbagai instansi pemerintah di Singapura. GovTech mengembangkan VICA sebagai perbaikan dari layanan chatbot sebelumnya; Ask Jamie.
Untuk membantu VICA memberikan jawaban yang lebih natural dan akurat, GovTech memanfaatkan teknologi NLP (natural language processing) terbaru dengan platform mesin-agnostik. Menerapkan kecerdasan buatan dan pembelajaran mesin membuat VICA mampu mempelajari dan menafsirkan percakapan dan meningkatkan interaksi ketika ‘diajak bicara’ secara virtual maupun lewat telepon. Sebagai sebuah platform, VICA juga digunakan oleh berbagai instansi pemerintah lain untuk melatih chatbot yang mereka kembangkan. Fitur ini sebelumnya tak ada di platform chatbot Ask Jamie.
VICA merupakan bagian dari upaya GovTech untuk membangun dan menggunakan chatbot guna menjembatani pemerintah dengan warga dan swasta. Kepiawaian dan inovasi GovTech ini mendapat atensi dari OpenGov Asia untuk mendapatkan penghargaan OpenGov Asia Recognition of Excellence Award yang akan diberikan pada Singapore OpenGov Leadership Forum 2023 tahunan ke-8.
Chatbot pintar
Dalam wawancara dengan CEO dan Pemimpin Redaksi OpenGov Asia, tim pengembang VICA menyebut mereka telah meningkatkan berbagai fitur untuk memperbaiki cara chatbot anyar ini dalam melayani pengguna. VICA bisa memberi jawaban lebih cepat dan sesuai konteks sehingga ia tak hanya menjawab pertanyaan berdasarkan jawaban yang sering ditanyakan atau sesuai template semata. Hal ini membuat pengguna merasa lebih nyaman ketika berinteraksi dengan VICA.
Sebagai sebuah platform, VICA juga digunakan untuk mengembangkan chatbot instansi pemerintah lain. Contohnya adalah chatbot IRAS yang digunakan wiraswasta seperti supir taksi atau pemilik kios jajanan untuk meminta bantuan dalam pengajuan pajak. Kaki, chatbot layanan terpadu dari Kantor Layanan Kota bisa yang akan menampung laporan dan keluhan warga soal masalah kota lewat WhatsApp dan Telegram.
Selain itu, platform chatbot VICA juga bisa memberikan informasi terbaru secara real-time kepada warga. Contohnya, chatbot Gov.sg yang memberikan pembaruan status COVID-19 dan pengumuman pemerintah dalam bahasa Inggris, Mandarin, Melayu, dan Tamil.
Agar interaksi dengan VICA lebih ramah pengguna, tim memanfaatkan teknologi NLP untuk bisa memahami dan menginterpretasikan bahasa manusia. Namun, bahasa utama yang paling baik diinterpretasikan VICA saat ini adalah bahasa Inggris Singapura.
“Dengan memahami maksud pertanyaan, siapa yang menanyakan, dan konteks pertanyaan, ini akan jadi bahan arahan bagi chatbot untuk memberikan jawaban yang memuaskan kebutuhan pengguna, sehingga alur percakapan bisa lebih terstruktur,” jelas tim VICA.
Agar performa VICA makin bagus, tim juga melengkapi platform ini dengan analisis data. Hasil analisis itu memberikan gambaran terperinci tentang kinerja chatbot serta bagaimana kinerjanya atas percakapan pengguna. Hal ini membuat tim VICA bisa mengidentifikasi hal yang bisa diperbaiki untuk meningkatkan akurasi VICA.
Ketika memanfaatkan AI, terdapat kekhawatiran masalah etika dari kecerdasan buatan yang digunakan. Sebab, pada beberapa kasus, AI kerap memberi jawaban yang menyesatkan atau tidak sesuai etika. Tim VICA menyadari hal dan sepakat kalau model AI bisa memberikan respons yang salah namun terdengar meyakinkan.
Jawaban yang keluar dari model AI juga bisa terkontaminasi oleh bias. Bias bawaan ini mungkin terjadi imbas dari kumpulan data yang digunakan untuk melatih model AI itu. Namun hal ini bisa jadi sulit dicegah karena kekurangan informasi yang dimasukkan dalam data latihan AI tersebut. Bias dan jawaban menyesatkan tadi kemudian nampak dalam respons AI atas pertanyaan pengguna.
Untuk menjaga pembicaraan yang sehat, model AI juga perlu menyaring konten yang ditanyakan pengguna. “Moderasi obrolan diperlukan untuk memantau dan menyaring pesan yang dimasukkan pengguna untuk mengatur respons AI terhadap konten yang tidak pantas dan menyinggung.”
Etika lain yang dipertimbangkan tim pengembang VICA adalah soal tata kelola data. Saat berinteraksi dengan chatbot, pengguna mungkin secara tidak sengaja memberikan data pribadi dan rahasia secara sukarela akibat perintah chatbot.
“Terlepas dari fungsi dan potensi AI generatif yang sangat besar, kami memastikan teknologi ini digunakan dengan cara yang etis dan menguntungkan pengguna dan masyarakat,” tegas tim VICA.
Untuk mengurangi berbagai risiko disinformasi, misinformasi, bias, dan masalah etis lain, tim memastikan efisiensi dan kegunaan tiap informasi yang dikumpulkan dan ditransformasi sebagai bahan data mentah pelatihan model AI yang mereka kembangkan. Hal ini juga dilakukan agar mereka mematuhi aturan tata kelola data yang berlaku. Selain itu, mereka pun senantiasa memeriksa umpan balik pengguna agar chatbot yang dikembangkan berfungsi semestinya.
Ketika ditanya soal pengembangan VICA ke depan, sejak pertengahan 2022, tim pengembang telah mulai bereksperimen dengan program AI Generatif. Program ini bisa memahami petunjuk tertulis dan merespons dengan bantuan yang bermanfaat secara real-time.
Dalam jangka Panjang, VICA akan terus disempurnakan dengan teknologi terkini yang paling sesuai dengan kebutuhan Whole-Of-Government. Mereka akan mengembangkan antarmuka obrolan terpadu sehingga branding pada chatbot pemerintah lebih seragam di semua kementerian dan lembaga. Selain itu, mereka juga berencana melakukan integrasi VICA dengan Singpass, memperbanyak fitur Live Chat, serta integrasi dengan platform chat seperti Whatsapp dan Telegram.
Selain itu, tim VICA juga telah menjajaki teknologi kemampuan percakapan tingkat lanjut seperti yang digunakan oleh ChatGPT. Mereka tengah menelisik teknologi ini dalam program beta tertutup dan tengah melakukan pengujian internal untuk meningkatkan kualitas dan kenyamanan pemakaian chatbot. Langkah selanjutnya adalah menerapkan cara yang dapat mempermudah para mitra GovTech ketika mengadopsi platform VICA ketika mereka ingin membuat chatbot sendiri. Dengan VICA, mereka bisa mempersingkat waktu dan mengurangi kerumitan dalam melatih serta memelihara chatbot mereka.
“Kemajuan teknologi apa pun harus bisa memberikan pelayanan yang lebih baik bagi mitra instansi dan warga, itu sudah menjadi DNA kami,” tegas tim VICA
Cita-cita jangka panjang lain adalah membuat chatbot VICA bisa digunakan sebagai media transaksi. Jadi, chatbot ini tak sekedar bisa menjawab pertanyaan saja, tapi juga bisa terintegrasi dengan operasional layanan pemerintah. “Kami juga selalu terbuka untuk teknologi baru dan siap melakukan kalibrasi melalui fase pengujian internal, sebelum meluncurkan layanan itu kepada warga.”
Membangun tim inovatif
Tim VICA lantas membeberkan sejumlah cara yang mereka lakukan untuk memastikan inovasi berkelanjutan dan keberhasilan program.
“Dengan menetapkan tujuan dan sasaran yang jelas, setiap anggota tim akan terbantu untuk memahami bahwa mereka memiliki tujuan bersama yang jelas, sehingga setiap orang memahami tugas dan tanggung jawab masing-masing.”
Di tahap awal, tim membangun kerangka kerja manajemen proyek. Kerangka ini membantu peran dan tanggung jawab anggota tim untuk pembagian beban kerja yang sehat di setiap tahap proyek. Kerangka ini juga berguna untuk penentuan perencanaan anggaran agar biaya bisa dikelola secara efektif. Tim juga menciptakan suasana yang terbuka terhadap berbagai umpan balik, sehingga setiap anggota tim bisa dengan bebas dan merasa aman dan didengar ketika mengajukan pendapat.
Untuk mengukur dan mengevaluasi keefektifan kerja, tim VICA mengadopsi metodologi Agile. Metode ini dianggap lebih fleksibel, cepat, dan bisa membantu tim untuk meningkatkan kualitas kerja mereka. Sementara dalam proses pengembangan produk, mereka mendapat manfaat dari metode Scrum dan Kanban. Sebagai bahan evaluasi, tim juga mengandalkan retrospektif untuk mempelajari kembali apa yang berhasil dan apa yang tidak. Bahan ini lantas digunakan untuk perbaikan produk di masa mendatang.
Ketika berinteraksi dengan tim yang berbeda latar belakang, tim VICA memulai proyek dengan membangun rasa saling percaya dan menyelaraskan visi dan tujuan bersama. Sehingga, tiap anggota bisa memiliki cara masing-masing untuk berkontribusi dengan caranya yang unik. Dengan menyatukan semua pendapat berbeda ini, mereka dapat menciptakan dan menemukan solusi inovatif untuk berbagai masalah.
Sementara untuk menjaga kebersamaan dan kolaborasi yang efektif dalam tim, mereka memperbanyak waktu bersama lewat sesi curah pendapat (brainstorming), proyek bersama, hingga kegiatan team bonding. Mereka pun mengembangkan budaya untuk menghargai kontribusi dan menghormati pendapat setiap anggota tim. Inisiatif ini menjamin tiap pendapat didengar serta memberikan lingkungan yang aman bagi tiap anggota untuk berbagi pandangan yang berbeda.
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Singapore and Indonesia reaffirmed their strong and long-standing economic ties; and to explore opportunities in the development of Indonesia’s new capital city, Nusantara, both nations welcomed the Letters of Intent submitted by Singapore-based businesses from a variety of sectors, including construction, telecommunication and finance. This collaboration in renewable energy and the digital economy was expanded.
Singapore’s Senior Minister and Coordinating Minister for National Security Teo Chee Hean and Indonesia’s Coordinating Minister for Maritime Affairs and Investments Luhut Binsar Pandjaitan signed a Memorandum of Understanding (MOU) on Renewable Energy Cooperation.
Both countries will facilitate investments in the development of renewable energy manufacturing industries, such as solar photovoltaics (PV) and battery energy storage systems (BESS) in Indonesia, as well as cross-border electricity trading projects between Indonesia and Singapore, under the terms of the MOU.
Recognising the synergies shared by Singapore’s and Indonesia’s tech ecosystems, Singapore’s Minister for Trade and Industry Gan Kim Yong and Indonesia’s Coordinating Minister for Economic Affairs Airlangga Hartarto also signed the MOU on the Singapore-Indonesia Tech:X Programme.
The MOU will establish the Tech:X Programme, which enables young tech professionals from Singapore and Indonesia to work in each other’s countries, strengthens ties between the two nations’ tech ecosystems, and enables young tech professionals to pursue expanding opportunities in the digital economy.
“Through the Tech:X Program, we hope that young tech talent from both countries will be able to learn from one another, gain exposure, and expand the capabilities of both countries’ tech workforces,” Minister Gan says.
Ministers Gan and Airlangga also witnessed the signing of nine partnership documents between Singapore and Indonesia companies on 15 March 2023, in conjunction with the Leaders’ Retreat. In addition to health tech and ed-tech, the partnerships are in the digital economy.
The annual G2G platform, as well as the Singapore-Indonesia Six Bilateral Economic Working Groups (6WG), facilitate close economic collaboration between Singapore and Indonesia.
The 6WG platform addresses economic collaboration in the following areas: Batam, Bintan, Karimun, and other Special Economic Zones: Investments, Manpower, Agribusiness, Transportation, and Tourism.
Singapore and Indonesia have close commercial and investment ties. With bilateral trade totalling S$76.4 billion in 2022, Indonesia is Singapore’s sixth-largest trading partner. Since 2014, Singapore has been Indonesia’s top source of Foreign Direct Investment (FDI), with Singapore’s investments in Indonesia totalling US$17.5 billion by 2022.
OpenGov Asia earlier reported that Prime Minister Lee Hsien Loong and Indonesian President Joko Widodo recently met at the Singapore-Indonesia Leaders’ Retreat. This was the sixth Leaders’ Retreat for Prime Minister Lee and President Joko Widodo and the first to be held in Singapore since the COVID-19 pandemic.
During President Joko Widodo’s two terms in office, the relationship between the two countries had significantly improved, according to both leaders. This laid the groundwork for them to collaborate in new ways that are profound, multifaceted, forward-looking, and beneficial to both countries.
The ratification of all three agreements under the Expanded Framework was celebrated by the Leaders. These included the Agreement on the Realignment of the Boundary between the Jakarta Flight Information Region (FIR) and the Singapore FIR, the Extradition Treaty, and the Defense Cooperation Agreement.
The Leaders anticipated the next step of obtaining International Civil Aviation Organisation approval for the new arrangements under the FIR Agreement so that both countries could implement all three agreements at a mutually agreed upon date. The resolution of these enduring issues demonstrates the maturity and resilience of bilateral relations.
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Within a year of its commencement, the innovative education model FORTE (Financing of Return to Employment) has shown excellent early outcomes for both local career seekers and employers as the first groups of South Australian students transition from training to employment.
The FORTE pilot programme, which commenced in May 2022, is supported by the Department for Industry, Innovation, and Science. It provides high-quality training at no cost, aimed at equipping 150 South Australians with the necessary digital skills to work in the state’s rapidly growing hi-tech sectors.
Under the FORTE model, local training providers such as Generation Australia, General Assembly, _nology, and 42 Adelaide deliver the training, which is initially funded by private investors. Running for a duration of three years, the pilot programme has shown encouraging early indicators. Over 40% of recent FORTE graduates have already secured jobs at various tech companies.
The remaining graduates are currently actively seeking employment and attending interviews, with the FORTE team providing support to ensure they are matched with appropriate job opportunities within the next three to six months.
The South Australian Government will only make repayments under the FORTE model when a participant has demonstrated a successful employment outcome, meaning that they have secured work in their desired field, achieved higher income, and generated higher income tax as a result. By implementing this approach, the FORTE model ensures that the South Australian Government only funds labour force interventions that are effective.
According to the Founder & CEO of FORTE, talent is abundant throughout South Australia, and the programme aims to provide everyone with the opportunity to learn new in-demand skills, attain financial independence, and reach their full potential.
The FORTE model guarantees that the South Australian Government only invests in labour force interventions that have proven effectiveness. The CEO believes that there is an abundance of talent in South Australia and that the programme is designed to provide everyone with an opportunity to learn new in-demand skills, achieve financial independence, and reach their full potential.
The programme aims to help Adelaide become a leading tech hub in the Asia-Pacific region. A great tech talent pipeline is essential for this goal to be achieved. Thus far, the initiative has contributed to bridging the gender divide in the tech industry. Women who are re-entering the workforce, especially those who have taken a break to raise a family, are a valuable talent pipeline that FORTE aims to tap into.
The Forte Tech Program is a three-month full-time training programme aimed at improving the tech skills of participants. The programme also includes career development services to assist participants in securing employment opportunities in the tech industry. These services include introductions to potential employers, assistance in crafting resumes and profiles, and one-on-one coaching.
The programme is entirely remote, enabling participants to work from home while receiving top-quality training, hands-on project experience, and ongoing support. The training focuses on fields such as Data Analytics, Software Development, and Cloud Computing, which offer excellent salaries, and flexibility and are in high demand for the future. In addition, the training comes at no cost to participants.
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The Transport Minister, Michael Wood, launched the country’s first electric vehicle (EV) charging strategy, which includes plans to provide EV charging stations in almost every town in New Zealand. The strategy is titled Charging Our Future. According to Wood, the government’s vision is for Aotearoa New Zealand to have world-class EV charging infrastructure that is accessible, affordable, convenient, and reliable.
The strategy aims to offer journey charging hubs every 150-200 kilometres on main highways, a public charger for every 20-40 EVs in urban areas, and public charging at community facilities for all settlements with 2,000 or more people. Meeting the targets would see tens of thousands more EV chargers across the country, Wood said.
Emissions from the light vehicle fleet are the single largest source of transport emissions in New Zealand, partially due to having some of the most fuel-inefficient and emissions-intensive vehicles in the OECD. This is expensive and damaging to people’s health and the environment. “Switching to EVs would be like buying petrol for 40c/litre, which would make a big difference for household budgets,” he explained.
Last May, the government released Aotearoa New Zealand’s first emissions reduction plan. The plan explored how the country would meet the first emissions budget for 2022–25 and put it on track to meet future emissions budgets. As per the strategy, transport is one of New Zealand’s largest sources of greenhouse gas emissions and is responsible for 17% of national gross emissions and 39% of total domestic carbon dioxide emissions.
The Emissions Reduction Plan includes the action to rapidly adopt low-emissions vehicles including by improving EV-charging infrastructure across Aotearoa to ensure that citizens have adequate access to charging facilities. Although EVs are not a solution, they are a crucial part of a decarbonised transport system, complementing increased opportunities for adults and children to safely walk, cycle, and use high-quality public transport, the strategy wrote. The country needs an EV charging plan to provide certainty to all parties about the role government will play in supporting EV charging infrastructure.
These new targets will facilitate infrastructure to support different trips and journeys that EV drivers make as well as ensure that rural and provincial New Zealand locations are accessible for residents and visitors with EVs. Wood noted that the success of the government’s clean car policies means there are more than 69,000 EVs on roads, over 80% more than at the end of 2021. This strategy will ensure New Zealand can sustain the uptake of EVs as it is witnessing more people make the switch.
The Ministry will work with local government and industry across transport, energy, and other sectors to deliver on these initiatives. “We also want to make sure we’re working alongside the public. I hope everyone will take the opportunity to feed into the draft strategy and the discussion document,” Wood stated.
The country’s capital, Wellington, previously announced it aims to replace all fossil-fuel-powered passenger vehicles with electric alternatives by 2030. Last year, the Wellington City Council added 24 electric vehicles (EVs) to its fleet. As OpenGov Asia reported, by mid-August, there were 40 EVs for staff to use for daily operations.
A study by the New Zealand Transport Agency (Waka Kotahi) about Kiwi behaviour showed that on average, people don’t travel more than 20 to 50 kilometres a day. Introducing electric vehicles that are capable of a 250-300 kilometres range in one full charge will be the right match for most Council operations. As Wellington city is compact, there are many opportunities for people to change the way they travel throughout the city and have an impact on carbon emissions. More recently, the capital approved trialling a public e-bike share scheme, allowing residents and visitors to hire e-bikes to get around the city.
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The HKUST Business School conducted a comprehensive research study aimed at guiding policy and strategy development for Hong Kong’s regtech sector. The study highlights the pain points currently facing the industry and proposes measures that could strengthen its growth.
To create a more vibrant and innovation-friendly regtech ecosystem, regulators should consider leading in technology development, providing incentives for technology use, and issuing clear guidelines to facilitate technology adoption.
Regtech is a subsector of fintech that adds value to financial institutions and end-users of financial services by automating compliance processes and facilitating innovative customer services such as remote bank account opening. The Hong Kong Government recognises the significance of regtech as part of its fintech strategy and promotes its growth in the city.
To conduct the study, the research team collected insights from regtech solution providers and users, including senior management from banks, payment service providers, and asset management companies. The team used an online survey and focus group discussions to gather this information. Based on their findings, the team developed two reports that summarise their key observations and recommendations.
The research team identified the potential of regtech in automating financial institutions’ know-your-customer (KYC) processes and recommended establishing clear protocols for releasing government data for document verification purposes.
Additionally, the team proposed several solutions to address Hong Kong’s regtech talent shortage, including allocating more resources for on-the-job training, mandating IT courses for finance majors, and establishing an accredited regtech program that is widely recognised.
The Dean of HKUST Business School expressed that financial institutions are turning towards regtech to stay competitive and provide consistent value to customers amid a rapidly changing market with numerous regulatory requirements.
He hopes that this study will help policymakers, regulators, and industry participants to enhance the regtech capabilities of the city and accelerate industry growth. Additionally, the school plans to allocate more resources and focus on regtech research in the future.
The following are the recommendations provided by the HKUST Business School’s study on promoting regtech development in Hong Kong:
Creating a Friendly Regulatory Environment that Encourages Innovation:
- Establish clear guidelines with notes on interpretation and provide prompt feedback
- Provide incentives to the industry, startups, and academics to facilitate regtech innovation
Building a Connected, Inclusive, and Vibrant Regtech Ecosystem:
- Regulators to take lead in technology solutions to address pain points of the industry
- Build an inclusive regtech network through the facilitators
- Accreditation of regtech solution providers
Facilitating the Sharing of Data & Technology in the Regtech Community:
- Standardise the APIs for different banks to share data
- Provide shared databases and platforms to be accessed by different regtech stakeholders
- Allow successful sandbox projects to share solutions
Facilitating KYC Processes and Cross-Border Data Access:
- Establish protocols for verification of documents and identities (individuals and corporates)
- Collaborate with Mainland China to offer standardised procedures and data access
Solving Hong Kong’s Regtech Talent Shortage:
- Government and regulators to allocate more resources for on-the-job training
- Government to sponsor more internships, as firms may not have the resources to support student internships
- Government could provide living allowance to expatriates, or subsidise the companies that offer housing benefits to expatriates to increase their willingness to relocate to Hong Kong
- Higher education providers to include mandatory IT courses in the curriculum for finance majors
- Establish a widely accepted accredited program with regtech as a specialisation for graduates and practitioners to certify fintech and regtech talent
- Provide a clear path for the regtech profession and offer a more rewarding scheme and more interesting future prospects to attract students into the field.
The Policy Innovation and Coordination Office (PICO) and the Research Grants Council (RGC) funded the study.
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Venture Capital (VC) has played a significant role in driving innovation and economic growth by providing essential financing for startups and early-stage enterprises. With rising interest rates and complicated loan approval processes, many entrepreneurs are turning to VC financing opportunities to bridge the gap between funding sources for innovation and traditional, lower-cost forms of finance available to existing businesses.
To attract private equity funds and entice entrepreneurs with high-return ideas, the VC industry must offer a satisfactory return on capital, provide appealing returns for its members, and demonstrate promising upside potential. However, consistently outperforming investments in inherently risky business operations remains a significant challenge
Despite not being long-term ventures, the goal of VC investments is to provide financial support to a company’s balance sheet and infrastructure until it achieves a certain size and level of credibility that makes it attractive for acquisition by a corporation or provides the opportunity for liquidity in the institutional public equity markets.
Due to the saturation of the startup market and ongoing inflation concerns, many investors are opting for a more conservative approach. Venture capitalists today are adopting a more cautious, long-term strategy, departing from the previously prevalent aggressive, short-term investment approach.
Venture Capitalists Measure When Funding a Startup
“UTokyo IPC aims to accelerate innovation on a global scale that leveraged the University of Tokyo through three key activities: supporting entrepreneurs, facilitating corporate innovation, and investing in startups,” Kei reveals.
The company’s primary activity is Venture Capital (VC), which consists of meaningful investments and the exiting of those portfolios. A concurrent objective is to apply UTokyo’s research, intellectual assets and other resources to businesses.
While the ultimate goal is to make investments, Kei shared that they also conduct extensive research and academic work, that can be commercialised.
The company has invested in around 60 companies or portfolios that are primarily focused on various fields including biotech (drug discovery, medical devices, agriculture), robotics, aerospace, IT and AI (mainly enterprise solutions).
“It is pertinent that our company was established as a result of a political decision, indicating that the government is currently experiencing a period of uncertainty,” Kei explains. “Ministry of Economy, Trade and Industry (METI), and the Ministry of Education, Culture, Sports, Science and Technology (MEXT)made a joint decision to increase funding for startups emerging from universities, to explore ways to transform research into viable business ventures. This decision ultimately led to the creation of our company.”
Typically, national universities in Japan are not permitted to invest in companies, but an exception was made in this case. As a result, the VC firm is deeply invested in the growth of startups and takes a deep interest in their success.
Kei explained that the national budget was used to establish our funds. It is noteworthy that the funds comprise public and private sources, with a government disbursement allowing it to undertake investments with significantly greater risk.
He acknowledges that the company employs a matrix to evaluate the success of its investments. However, due to their focus on early-stage deep tech investments, it can be extremely challenging to conduct such measurements, particularly at an early stage. Nonetheless, his team closely monitors the progress of each investment and ensures that the milestones established for both business and technology are met.
The company operates an incubation and accelerator programme called “1st Round” (https://www.1stround.jp/) that serves as a bridge between academia and business. It is a programme co-hosted by 13 Top national and private universities from Japan. To participate in the initiative, start-ups are not required to be incorporated but must do so if chosen. If already incorporated, they must be under 3 years, and must not be funded by a VC at application timing.
He notes that they have numerous corporate sponsors, consisting of major Japanese corporations of a wide spectrum of industry fields. They strongly encourage partnerships between the startups and the sponsoring companies to conduct proof of concept (POC) projects together. This safe and close-knit community has resulted in many successful ventures between companies and startups.
The venture capitalist arm has a follow-on investment strategy aimed at providing support to the companies they invest in, particularly during challenging times. They take a hands-on approach by having members sit or observe boards meeting of portfolio companies to offer guidance and mentorship for business development, HR support (has own recruitment platform “Deep tech Dive” (https://www.utokyo-ipc.co.jp/dive/), and public relations. Also since their fund terms are 15 years, relatively longer than other VC funds, which helps deep tech startups to firmly bring technology to the market.
The VC strongly believes in the value of persistence and is committed to not giving up on its investments. They are determined to work tirelessly until the very end to revitalise the company, a trait they consider critical of a successful investor.
As a university subsidiary, they do not limit themselves to any particular investment areas and remain open to various types of startups. While there may be some sectors that are more attractive to non-tech venture capital, they generally favour startups that may be complex to comprehend but possess the potential to bring about transformative changes in the world.
They take a long-term investment approach and have transitioned from short-term rapid investment to supporting social impact and sustainability, particularly in healthcare startups. However, they also must balance this with the need for financial returns.
When making investments, financial returns are undoubtedly important, but they are not the sole factor that should be taken into account. The overall impact of the investment, including its social, environmental and ethical implications, should also be carefully considered.
Startups have several options for obtaining capital, such as crowdfunding, venture loans, and revenue-based finance. Each strategy has its own advantages and disadvantages, and therefore, entrepreneurs must have a deep understanding of these options.
Having multiple funding options can be advantageous, provided that entrepreneurs and shareholders are well-informed about the pros and cons of each. A thorough understanding of the funding options can help them make an informed decision that aligns with their business goals and objectives.
Urban Ideas and Solutions Through LKYGBPC
The Lee Kuan Yew Global Business Plan Competition (LKYGBPC), which began in 2001, is a biennial global university start-up competition hosted in Singapore. Organised by Singapore Management University’s Institute of Innovation and Entrepreneurship, focuses on urban ideas and solutions developed by student founders and early-stage start-ups.
According to Kei, as an entrepreneur, it is essential to have the appropriate capacity and seek guidance from knowledgeable individuals, particularly in the early stages of the business. As a university subsidiary, UTokyoIPC is well-equipped to assist entrepreneurs and help prevent them from making fatal mistakes out of ignorance.
The success of promoting entrepreneurship in culture depends on the ecosystem and environment that encourages and supports it. Singapore has a strong entrepreneurial environment, with universities such as SMU and NUS emphasising entrepreneurship. In contrast, Japan has a larger economy but tends to be more conservative.
The University of Tokyo has been actively fostering entrepreneurship by offering courses to students, which has led to the creation of numerous companies. The critical factor behind this success is the creation of an environment that supports entrepreneurship and motivates people to pursue it. Marketing and promoting the benefits of entrepreneurship are also vital to its success.
“The programme is expanding and involving many other universities beyond Singapore. This makes LKYGBPC an excellent platform for startups or the venture capital industry, as it is close to many countries in the region.” Kei believes.
Since joining the company in 2019, Kei has been actively involved in supporting startups, professors, and students through various initiatives. His passion is on deep tech startups or those with the potential to bring about positive changes in the world. He has invested in a diverse range of fields, including IT, robotics, AI and agritech.
Many successful entrepreneurs come from different backgrounds, such as business, engineering, finance, marketing and more. While having a technical background can be advantageous in some industries, it is not always necessary for achieving business success, Kei opines.
“Ultimately, having a strong business sense is more crucial than any specific technical background. What truly matters is possessing a good grasp of business and the necessary skills to succeed in it. This entails competencies such as strategic thinking, financial management, leadership, communication, and problem-solving,” Kei concludes.