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U.S. Prisons Utilise AI to Analyse Inmate Phone Calls

Image credits: gcn.com

Phone calls to and from inmates are regularly recorded and monitored, but some companies are adopting AI speech-recognition technology, semantic analytics and machine learning to flag phone calls in near real-time that contain conversations indicating violence or criminal behaviour.

A firm that offers Artificial Intelligence (AI) services to U.S. prisons and jails, uses cloud-based natural language processing to build a customised lexicon based on keywords, code words and local slang. Its software identifies discussions among inmates and their outside conversation partners focusing on weapons, contraband, threats to inmates, gangs, homicides, assaults or suicide.

Investigators notify law enforcement when the system picks up suspicious language or phrases that signal criminal intent, enabling officers to take action before a problem erupts. The company recently signed a contract with the Georgia Department of Corrections for its phone monitoring transcription services, which is hosted on a web-services platform.

The phone monitoring transcription service supports “non-biased phone call analysis and transcription, enabling keyword-based searches and alerts”. It uses translation so corrections officers can easily toggle between Spanish transcripts and English translations. Investigators leverage the information the transcription service collects and help prison systems shut down criminal activity that threatens inmates, staff, and surrounding communities.

A House panel recently asked the Justice Department for a report on the use of AI to monitor prisoners’ calls with an eye toward using it in the federal arena. Local law enforcement officers were able to solve cold homicide cases after prisoners were flagged on the phone talking about committing the murders. The technology also helped prevent suicides. If the federal government starts using it, they are going to prevent a lot of inmate deaths.

However, inmates, their families and advocates say relying on AI to interpret communications opens up the system to mistakes, misunderstandings and racial bias. The advocacy group Surveillance Technology Oversight Project reported last year that the technologies’ AI platform that the New York State Department of Corrections and Community Supervision uses had the potential to automate racial profiling.

A former Secretary of the California Department of Corrections and Rehabilitation said the technology is saving lives both inside and outside of the correctional environments they monitor. Because they listen to all communications, they do not target a race, gender or protected group. Several state and local facilities, including in Alabama and Georgia, already use the technology.

As reported by OpenGov Asia, To reduce bias in AI algorithms, U.S. researchers have developed a new Artificial Intelligence(AI) programming language that can assess the fairness of algorithms more exactly, and more quickly, than available alternatives. Their Sum-Product Probabilistic Language (SPPL) is a probabilistic programming system.

Probabilistic programming is an emerging field at the intersection of programming languages and artificial intelligence that aims to make AI systems much easier to develop, with early successes in computer vision, common-sense data cleaning, and automated data modelling.  Probabilistic programming languages make it much easier for programmers to define probabilistic models and carry out probabilistic inference — that is, work backwards to infer probable explanations for observed data.

SPPL gives fast, exact solutions to probabilistic inference questions. These inference results are based on SPPL programmes that encode probabilistic models of what kinds of applicants are likely, a priori, and also how to classify them. Fairness questions that SPPL can answer include “Is there a difference between the probability of recommending a loan to an immigrant and nonimmigrant applicant with the same socioeconomic status?” or “What’s the probability of a hire, given that the candidate is qualified for the job and from an underrepresented group?”.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.