September 26, 2020

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Vietnam launches communications programming platform Stringee

The Ministry of Information and Communications (MIC) recently launched a communications programming platform called Stringee in Hanoi.

The communications platform-related comprehensive technology solution allows businesses to communicate with customers on mobile phone apps or websites without the use of another app such as Zalo, Skype, or Messenger. Businesses also need not invest in building software with communications features.

Stringee is among other Made-in-Vietnam digital platforms selected by the ministry with the aim of promoting comprehensive and wide-ranging digital transformation in terms of economy and society, contributing substantially to realising goals in the National Digital Transformation Program.

According to the Deputy Minister of Information and Communications, Nguyen Thanh Hung, Stringee is the only platform in Vietnam that can provide full infrastructure and features similar to solutions from foreign countries.

The platform currently provides about 2.2 million minutes of calls a day to some 45 million users nationwide. In the context of the problems caused by the COVID-19 pandemic, businesses are accelerating digital transformation efforts in order to cut costs and maintain operations to survive and recover, the Minister noted.

He called on Vietnamese digital businesses to fully tap into opportunities and develop more digital platforms serving comprehensive digital transformation in different fields. The formation of communications platforms in general and Stringee, in particular, is expected to drive Vietnamese businesses to improve the quality of their customer care and competitiveness.

In line with its mission to shift to e-governance, in June, debuted a corporate governance platform, 1Office, at a ceremony in Hanoi.

1Office is one of the Made-in-Vietnam platforms introduced to enterprises in the national digital transformation process. The ministry hoped Vietnamese digital tech companies would grasp opportunities and develop more platforms to fully serve national digital transformation.

The ministry previously introduced other Made-in-Vietnam platforms used for e-government building such as distant training, health check-ups and treatment, postal codes, webinars, and cloud computing.

It also called on its units to popularise digital platforms to create favourable conditions for Vietnamese enterprises to succeed in domestic and global markets.

Last month, MIC developed a national portal, PayGov, designed to promote electronic payments for public services.

As OpenGov reported, PayGov is not a payment service but acts as a platform to connect public service portals and single-window systems with intermediary payment service providers. Once connected with the platform, online public service portals of ministries and local authorities will be provided with a single interface to use all the services of the intermediary payment providers.

At the same time, intermediary payment companies can provide their services to all ministries and local authorities through PayGov.

In addition to public services, PayGov can provide payment services for other utilities such as electricity, water, healthcare, and education, all in one place.

The MIC Deputy Minister explained that PayGov is just the beginning of a process to promote electronic payments for public services. The Vietnamese government is aiming to raise the ratio of public services that can be delivered online to at least 30% by the end of 2020. As of June, the ratio had doubled to 14.6% from the end of last year but remained far behind the target.

The launch of PayGov is anticipated as one of the measures to accelerate the delivery of online public services and meet the above target. The platform is also expected to help Vietnam realise the target of 50% of the population having electronic payment accounts by 2025, and 80% by 2030 as part of the national digital transformation program.