Minister and Chairman of the Government Office Mai Tien Dung said the Vietnam government has recognised that developing the digital economy is one of the key tasks in enhancing the competitiveness of the economy.
With that in mind, the government is aiming to create a national database system and launch a national public service portal that connects with local portals to monitor and enhance public service delivery.
The idea of building an e-Government started in 2000. In September 2018, a National Commission for e-Government was established whose objective is to move towards having a digital economy and digital society. After 18 years, quite a lot of positive changes in technology application have been reported in most administrative offices nationwide.
Information technology has been applied in public administrative service centres in 39 out of 64 cities and provinces across the country. In these localities, state agencies now share data with each other, most notably in the fields of taxation, customs services, social insurance and healthcare. However, it is still not at the desired level.
Data Fundamentals critical in the success of rolling out E-Government strategy
Sharing data is not a new issue, but a very important one for Vietnam government as it enables the formation of close links between the central Government and local governments. Although, there is still a long way to go.
There are many issues that need to be addressed. First is an institutional issue, currently the government has no framework or regulations on what type of documents that administrative Government agencies should be sharing.
Secondly they do not have “foundation data” for e-Government, even basic national data on the population or land. And what they do have in not always in electronic format. And thirdly they need to ensure a secure foundation for all data.
“In Vietnam, we’ll have a fully fledged e-Government soon. However, at the beginning, we’ll focus efforts to put the information into electronic format. For example, we have already launched the National Single Window, the ASEAN Single Window, and the establishment of public administrative centres in cities and provinces nationwide.” said Mr Mai Tien Dung in a recent interview.
Government uses own experience and international success stories to create national database proposal
He also stated that with lessons learned from other countries and from their own country, they have come up with a proposal on the creation of a national database to submit to the Prime Minister for approval.
Centralised database to make government more efficient
The minister said that he was confident that when the e-Government is fully operational, it will help save a lot of time on meetings and paperwork.
For the time being, we should develop a centralised database as soon as possible as at present, many of our data sets are being maintained separately by different Government agencies.
He also remarked that “what’s more important is the Government wants to provide public services to the public online.”
Vietnam’s Prime Minister, Pham Minh Chinh, recently urged the Ministry of Information and Communications (MIC) to finalise and submit a national strategy on developing the digital economy and society by August this year. According to a press release, several other countries have already introduced strategies and programmes on digital transformation in a bid to optimise opportunities from the fourth industrial revolution (Industry 4.0).
In Vietnam, the digital economy and society have been growing rapidly, supported by the well-developed telecom and IT foundation, high Internet coverage, and a huge number of Internet users. The country is located at the centre of the Southeast Asian region and is poised to be a global hub of digital technology and the digital economy.
However, the country is coping with several limitations, including a favourable legal system for the digital economy, and especially a strategy on digital economy and digital society. The new strategy is expected to set a sound direction for ministries, sectors, and localities to get involved in the field.
In 2020, Vietnam kicked off a national digital transformation programme, under which the country will renovate management and administration activities of the government, production and business activities of enterprises, and the overall way of living and working. It aims to develop a safe, humane, and wide digital environment. The national digital transformation programme has the dual purpose of both developing the digital government and economy and establishing Vietnamese digital businesses with a global capacity.
In a press statement, MIC Minister, Nguyen Manh Hung, said that if Industry 4.0 is considered an institutional revolution, with changes in management and business models, Vietnam has many opportunities. It will be the revolution of new technologies in physics, biology, artificial intelligence, big data, IoT, and 3D printing, which can create landmark changes in the way people live. The Politburo has issued Resolution 52, which defines eight groups of policies for Vietnam to actively participate in the Industrial Revolution 4.0:
- Renewing thinking, unifying awareness, strengthening the Party’s leadership, State management over the Industrial Revolution 4.0
- Perfecting institutions to facilitate the 4th Industrial Revolution and digital transformation
- Developing essential infrastructure, especially digital infrastructure
- Developing the national innovation capacity
- Human resource development
- Developing priority industries and technologies
- International integration
- Promoting digital transformation
Vietnam’s digital economy will likely reach US$52 billion in value by 2025, as OpenGov Asia had reported. With the gross merchandise value (GMV) of its Internet economy accounting for over 5% of the country’s GDP in 2019, Vietnam is emerging as the most digital of all economies in the region.
Last year, the Vietnamese internet economy continued to record double-digit growth, at 16% year-on-year, the highest in Southeast Asia. All sectors except travel continued to grow in 2020, of which transport and food, and online media grew 50% and 18% compared to 2019. Only online travel dropped 28% in terms of GMV but is expected to grow 25% by 2025. This year’s seismic consumer and ecosystem shifts have advanced the Internet sector in unimaginable ways, putting it in a stronger position than ever.
The federal government has announced plans to invest nearly $1.2 billion to augment Australia’s digital capabilities through the Digital Economy Strategy. The funds, allocated as part of this year’s Budget, will seek to better prepare Australia to respond to the challenges and opportunities posed by the rapid digital transformation occurring in every sector.
The nation’s Prime Minister said the strategy will target investment in emerging technologies, building digital skills, encouraging business investment and enhancing digital government service delivery. He noted that every business in Australia is now a digital business, adding that this transformation is not merely a national one that needs to happen — it’s a global one that is happening.
The investment includes $100 million to support improving Australians’ digital skills, including a new pilot program for work-based digital cadetships. In addition, $124.1 million will be allocated to initiatives aimed at building Australia’s AI capabilities. This will include the establishment of a National Artificial Intelligence Centre led by the CSIRO’s data science arm Data 61.
Projects aimed at enhancing government services will include a $200.1 million overhaul of the myGov platform and $301.8 million to enhance the My Health Record digital health system as well as an expansion of the digital identity system.
Other initiatives will include an expansion of the Digital Solutions – Australian Small Business Advisory Service, a Digital Games Tax Offset aimed at helping Australia improve its share of the global game development market and a $50 million investment aimed at enhancing cybersecurity in government, data centres and future telecommunications networks. Australian Information Industry Association CEO Ron Gauci said the investments will be warmly welcomed by the technology sector, but added that some of the commitments do not go far enough.
The Prime Minister said, “We’ve been advocating for significant investment in health, skills, cybersecurity, digital payments and AI. Today’s investment of $124.1 million for AI shows the federal government’s continued commitment to ensuring Australia becomes a leading digital economy.”
“However, in April we demonstrated that to fully fund a National AI Strategy, $250 million was needed. While investment in R&D is important, more needs to be done to ensure that there is a significant investment in the commercialisation of AI here in Australia to deliver jobs and economic growth. Without it, we will continue to fall behind the rest of the world.”
The CEO of an NSW tech firm likewise urged the government to carefully plan the investments to ensure the funds are being spent efficiently. He noted that the government’s upcoming $1.2 billion digital economy fund and accelerate Australia digitally is a step in the right direction, reflecting the importance of digital technologies and tech-driven businesses in keeping the economy going and putting Australia squarely on the global innovation map.
However, the nation needs to see adequate and holistic approaches to every aspect of Australia’s digital economy in order for any of the planned budget to be spent effectively, he said. This is particularly true for the area of cybersecurity — the government will be devoting $50 million to enhancing cybersecurity, and to ensure Australians and Australian businesses truly benefit from every dollar spent, this must lead to nation-wide standards for cybersecurity adoption, appropriate upskilling and training programs, he said.
Paying people instantly via smartphone is commonplace around the world; there are 45 real-time payments networks globally and 13 currently in production. New Zealand is not one of them. After several years in Singapore, Kiwi tech developers returned home to launch the country’s first digital wallet app.
After years away, the developers are seeing how everyday Kiwis pay and receive money seems outdated, slow, inconvenient and costly. Experts say that many on returning home are more aware of markets that are far more developed in fintech, AI and digital identity. New Zealand is playing catch up. However, that might all change with companies starting to launch digital wallets.
According to the tech developer, the easiest and fastest way to pay and be paid in other leading countries is by a mobile payment app. New Zealanders do not have this option today and they are looking forward to bringing this technology to Kiwi smartphones.
The digital wallet app will be New Zealand’s first fully integrated, instant, and secure contactless mobile payment platform benefitting all involved parties. It will be free for consumers and offer significantly lower merchant fees. The digital wallet app not only enables instant payments via smartphone but allows users to split a bill, pay someone back, earn rewards and redeem special offers.
To make a person-to-person payment, Kiwis must enter a 16-digit bank account number into their online banking platform, then wait for funds to clear. To note, New Zealand has one of the highest merchant services fees in the developed world.
Recent COVID-19 lockdowns have seen retailers revert to contactless number 8 wire payment solutions, ranging from manual bank account input to IOUs. With over 50 platforms either already in use or being built, the way people pay will change forever. They are aiming to make payments simple which will be very refreshing for Kiwis, says the tech developer.
With 90.2% penetration of smartphone users in New Zealand and a trend of early adoption to tech and digital disruption, experts say that the tech will deliver its promise to everyone in everyday financial transactions.
As reported by OpenGov Asia, disruptive technologies have been revolutionising traditional financial services for some time now, providing opportunities for digital innovators and e-commerce entrepreneurs. Online offerings allow wider coverage and access to underbanked demographics and ensure remote transactions in general.
Beyond a doubt, the COVID-19 crisis has accelerated the role of fintech in the banking landscape. The coronavirus has also significantly affected the New Zealand financial sector and the economy accordingly to New Zealand fintech experts. While the impact has started to be felt, it is not known in what way and for how long these effects will last. There are a plethora of ways the virus could change the fintech landscape across industries.
Some sectors are obvious – like insurance. The pandemic has generated a keener awareness of the need for insurance, increasing demand for health and life coverage, business interruption and cancellations of sport, music, conference and events.
But the main transition is the way the financial sector is going to be affected by fintech and online offerings. Companies with digital products are already doing well during this time and online banking is likely to be the new normal. Traditional banks transform as well as be prepared to support their customers that may not be familiar with digital products and procedures – and, in some cases, not even have the right devices, like smartphones.
Disruptive technology has given rise to new avenues of funding and access to resources that traditional banks did not offer and may not have encouraged. New Zealand’s peer-to-peer lending (P2P) and equity crowdfunding sectors experienced steady growth in the last year, according to data from the Financial Markets Authority (FMA).
The transaction value in Vietnam’s science-technology market posted an average annual growth of 22% during the 2011-2020 period, according to data from a recent conference reviewing the ten-year development of the market.
The conference focused on assessing the achievements and shortcomings in the development of the science and technology market over the last decade and set orientations for the next ten years. Vietnam currently has over 800 market intermediaries and the number of transaction platforms rose from eight before 2015 to 20 in 2020.
Along with traditional intermediaries, new-style organisations have developed strongly, with 69 business incubators and 28 business promotion programmes. In the 2020 Global Innovation Index (GII), Vietnam ranked 42nd among 131 economies. Among those making the most significant progress in their GII innovation ranking over time, Vietnam led 29 lower-middle-income countries and was third in Southeast Asia. Last year, it moved up 13 places from the previous year to 59th in the rankings of 100 economies with the best start-up ecosystems.
According to a news report, Tran Van Tung, the Deputy Minister of Science and Technology, said that during the 2021-2030 period the Ministry will focus on completing the legal environment and promoting scientific and practical research for the development of the science and technology market. It will also work to remove barriers facing development, improve human resources training, and develop national infrastructure for the market.
Meanwhile, the Ministry of Industry and Trade (MoIT) plans to accelerate the implementation of the national e-commerce development master plan of 2021-2025 to keep up with the growth of digital trading activities. Recently, the Head of the MoIT’s E-Commerce and Digital Economy Department said that by 2020, 53% of the population participated in online shopping. Despite the impact of the COVID-19 pandemic, local e-commerce revenue grew 18%, reaching US$11.8 billion, accounting for 5.5% of total retail sales, consumer goods, and services nationwide.
With the support of electronic payments, the Ministry will focus on developing e-commerce infrastructure, building, and perfecting institutions and legal frameworks for e-commerce, creating a transparent and favourable legal environment for businesses and consumers in the country.
Vietnam is considered one of the fastest-growing e-commerce markets in Southeast Asia. Industry insiders say that e-commerce will continue to strongly grow this year. It will create a new impetus for economic growth, creating an opportunity for Vietnamese businesses to build new business strategies, and approach modern distribution channels to expand markets to recover from the pandemic.
MoIT’s E-Commerce and Digital Economy Department plans to implement the GoOnline programme this year to accompany local businesses. The programme will include telecommunications, technology, and e-commerce systems, manufacturers, traders, and individuals nationwide.
The Ministry will strengthen the coordination, inspection, examination, and violation handling in e-commerce. It will step up training for State management officials and owners of e-commerce exchanges on protected trademarks to solve disputes. This will also help detect counterfeit products, goods of unknown origin, and goods infringing intellectual property rights.
Last year, the MoIT applied blockchain technology to trace the origin of goods for some agricultural products to improve the brand and promote exports of agricultural products to developed countries as the EU-Viet Nam Free Trade Agreement (EVFTA) was ratified.
The Ministry also built a total solution for logistics service exchanges between logistics businesses and shippers to facilitate e-commerce delivery services. It supported businesses to apply technology in digital transformation. Along with the national master plan, the MoIT will submit to the government an amended decree on e-commerce to enhance the integration, connection, and sharing of data between it and cities through the National Public Service Portal.
The Malaysia Digital Economy Corporation (MDEC), Malaysia’s lead agency in digital transformation, in collaboration with the Australian Trade and Investment Commission (Austrade) had recently called on tech companies from both countries to participate in a virtual event that outlined programmes and initiatives which aim to boost bilateral digital trade and investment via the Australia-Malaysia Tech Exchange (AMTX). The webinar took place on 6 May 2021.
The announcement follows the comprehensive Memorandum of Understanding (MoU) signed in December 2020 which is a core component of the Comprehensive Strategic Partnership (CSP) jointly announced as the elevation of diplomatic relations between both countries at the Australia-Malaysia Leaders’ Virtual Summit in January 2021 by both our Prime Ministers.
The MDEC CEO stated, “Australia is an important trading partner and we are looking forward to building closer bilateral trade relations in the areas of digital trade and investment via this programme. We are committed to providing our utmost support to strengthen the tech ecosystems in both countries for mutual success. Effective collaboration will improve innovation as we look to stimulate the growth of the digital economy in line with the Malaysia Digital Economy Blueprint (MyDIGITAL).”
To further enable the entry and expansion of Australian tech companies into Malaysian markets, MDEC offers the Malaysian Tech Entrepreneur Programme (MTEP) which provides a one-year pass to new entrepreneurs and a five-year pass to established ones. Moreover, the Malaysia Digital Hub (MDH) programme is also available to provide support with co-working spaces, thereby easing the market entry process.
MDEC and Austrade have also set up a one-stop platform to provide assistance and guidance to tech companies looking to make Malaysia their base for expansion into the wider ASEAN region and beyond. Interested companies will only need to fill up a form here and MDEC will revert accordingly to provide the necessary support.
It was noted that Austrade sees AMTX as a business-focused platform to support and enhance public-private partnerships between tech service providers and larger corporates with support from both Australian and Malaysian governments. The MDEC Vice President of the Digitally-Powered Businesses division noted that the agency is confident they can mutually benefit and grow both nations’ digital economies by creating an equitable, inclusive and technologically integrated society in line with Malaysia 5.0.
AMTX was introduced to drive digital collaboration among tech companies from both nations, facilitate and create pathways for bilateral trade and investment in the digital economy, provide platforms and avenues for collaboration and innovation in the digital economy reducing digital trade barriers and promote consistent and open digital trade rules in the region.
Both nations have cooperated closely on digital trade and investment for decades. Australian investments in Malaysia from 1997 to 2018, via the Multimedia Super Corridor, totalled RM2.53 billion (US$617 million), with 41 active companies in the market. Australian tech companies are drawn to Malaysia by its strategic location, attractive business environment, and reliable infrastructure.
Australia is a key market for many Malaysian tech companies for expansion, with the country being a key market for testing products before a European or North American expansion. In recent years, 11 Malaysian tech companies having been listed on the Australian Securities Exchange (ASX), making the country an appealing business destination.
Since its inception, MDEC’s market access programme has formed partnerships with over 200 parties globally and forged over 800 business matching opportunities for its portfolio companies. All of this has resulted in over US$1 Billion in digital export revenue. This new MoU will build upon that success and further strengthen the digital relationship between the two countries.
To date, MSC Malaysia has attracted a cumulative RM345 billion investments, creating close to 185,000 jobs. This mostly came from multinationals that have opened their global business services and regional operations here in Malaysia. Malaysia is also ranked second in ASEAN and 26th globally in the recent IMD World Digital Competitiveness Ranking 2020.
Malaysia’s diversified multi-lingual and digitally-skilled talent pool; ready infrastructure and thriving digital economy ecosystem has led it to be recognised as a first-mover for the high-value digital business services in the region.
The COVID-19 pandemic has sped up the process of digital transformation in businesses and has urged companies to consider their own resources and conditions to ensure and increase efficiency, according to a news report. For instance, workers at a construction site in Hanoi use FaceID on their smartphones to register their arrival at work making it faster and more convenient to clock on. In the logistics sector, the application of technology is growing as drivers use their smartphones to track routes and shipments.
A recent study showed that the participation of SMEs in Vietnam in the digital transformation process could contribute US$24-30 billion to the country’s GDP by 2024, and significantly help with post-pandemic recovery. According to the Vietnam Logistics Association, 50%-60% of logistics enterprises are applying technology in their operations. At Sai Gon Newport Corporation, the application of an advanced management system helped reduce the time shipments stayed at the port by 55% and reduce delivery time by 75%.
An industry analyst noted that digital transformation is an inevitable trend of enterprises, especially during the current pandemic. If enterprises were slow in digital transformation, they would face difficulties when competing with others, especially in the rapid international integration. Digital transformation is not simply buying software or technology. Enterprises must pay attention to their resources and conditions to ensure the efficient process of digital transformation.
Under the digital transformation programme during the 2021-25 period, the Ministry of Planning and Investment wants 100% of enterprises to receive training in digital transformation to enhance their digital awareness. Micro and small enterprises, despite accounting for 96.7% of the total number of enterprises in Vietnam, contributed 40% to the country’s gross domestic product (GDP) and provided 60% of jobs. However, due to their limited budgets, they had not benefited much from the digital transformation, the report said.
Digital transformation solution providers often paid more attention to government agencies and medium and large enterprises that had a greater budget and were often located in major cities. Nguyen Van Khoa, CEO of FPT, said that there were about five million household businesses in Vietnam who were also subject to digital transformation at different levels. Statistics have revealed that 50% of SMEs went bankrupt in the first five years and 90% in the next five years, stressing that the competition would be much fiercer in the digital transformation.
Digital transformation is accelerating the transition to a digital economy, which is enabling enterprises to develop platforms to promote their operation and business. It is more convenient for big enterprises to digitally transform because they have their own ecosystems while SMEs do not have a budget to digitise their operations.
The government aims to be in the top 40 performers in the Global Innovation Index (GII), the top 30 in the International Telecommunication Union (ITU)’s Global Cybersecurity Index (GCI), and the top 50 in the United Nations’ e-Government Development Index (EGDI) by 2030.
The country also aims to raise the proportion of the digital economy in national GDP to 30% and boost productivity by 7.5% annually on average. Other targets for digital transformation are to achieve universal access to fibre-optic internet and 5G services; complete digital government development; and establish smart cities in key economic zones as well as connect with regional and global networks of smart cities.
Over the years, technology has revolutionised the world and daily life, giving rise to innovative tools and resources that can aid in everyday endeavours. Modern technology has paved the way for multi-functional devices – computers, phones and smart tools are increasingly faster, more portable and higher-powered than ever before. No doubt, with all this, life is easier, faster and better.
In line with market place progress, the public sector must also adapt as it pursues its mission to serve citizens, ensuring their safety and well-being. Technology related innovation is critical to accomplish this especially in the new normal brought by the pandemic.
With advanced analytics, artificial intelligence and machine learning, governments can put data to work improving outcomes for citizens. Powering governments at all levels, these technologies allow for better, faster and more cost-effective decisions that could make a significant difference in the lives of the citizens.
Malaysia is a nation that has embraced digital transformation wholeheartedly. MyDigital – the Malaysia Digital Economy Blueprint – is a road map for the country’s transformation into a regional digital powerhouse by 2030. It outlines a new and comprehensive approach to existing information and digital technology initiatives.
An integral part is the ramping up of cloud computing services in the public sector. Through its Cloud First strategy, it has targeted the migration of 80% of public data to hybrid cloud systems by the end of 2022. The cloud-first directive will provide for a more effective and smooth data collection and management while helping reduce costs in the long run. Such cloud services will allow Big Data, AI, IoT and other applications to be widely deployed to enhance and strengthen citizen services.
The OpenGov Asia Tech Day on 7 May 2021 aimed to impart knowledge on how public sector agencies could apply real-world AI and analytics applications to provide exceptional citizen services more cost-effectively while guarding against waste and abuse as well as facilitating better outcomes.
This session served as a great peer-to-peer learning platform to gain insights and practical solutions to understand the value of using analytics to extract value from data to make better, faster and more cost-effective, data-driven decisions that make a difference in the lives of the citizens. The virtual event powerfully demonstrated how agencies can turn data into an asset – automating critical tasks, detecting and preventing waste and abuse and embracing efficiency.
Unlocking the Value of Data
To kickstart the session, Mohit Sagar, Group Managing Director and Editor-in-Chief at OpenGov Asia delivered the opening address.
The fact is, well before the current crises, citizens were getting more demanding as they were used to technology making things available anywhere, anytime and on-demand. Further, during the pandemic, government services could not slow down and indeed, scaled up significantly as the need was pressing and essential.
Effective services, relief packages and pandemic counter-measure all rely heavily on data and information. Research shows in the COVID-19 era, more data than ever before, was collected. But in and of itself, data can do nothing. Mohit emphasised users must fully understand what data can do for you. Most people do not know where to start – that is where problems come from. Users need to investigate the depth and scale of data not play on its surface. Governments and their agencies need to understand datasets by incorporating disruptive technologies like Artificial Intelligence (AI) and the Internet of Things (IoT).
Most executives concede that the pandemic gave rise to ad-hoc solutions and band-aid measures. The question, Mohit asks is, can governments run the way they have been running the past few months more efficiently and innovatively? Understanding and the proper utilisation of data can help with that.
In closing, Mohit urged the delegates to find the right partners for their data and digital journey. If they are to stay ahead of the curve, it is vital to work with experts who can guide them along the right path.
Empowering Malaysia with Data Analytics
The delegates next welcomed by Nik Ariff Nik Omar, Director of Sales, Government Linked Companies, Public Sector & Telecommunications, SAS Malaysia.
SAS’ mission, Nik clarified, is to empower Malaysia during this challenging time and also help the country realise its digital potential. Their mission is entirely in keeping with the nation’s MyDigital vision to invigorate the economy that rests on five main priorities:
- Fight corruption
- Mitigate fraud and instil governance
- Increase revenue by reducing leakages and tackling the dark economy
- Improve public safety and security and safeguard the border
- Provide better education, healthcare and environment for diverse citizens
From a SAS perspective, their forte is empowerment with trusted analytics. After 45 years in business, they are convinced that the key is analytics – core to providing insights to solve problems. A staggering 91% of Fortune 100 companies use their services and platforms for data and analytics life cycles of different maturities for their mission-critical use cases.
They have over 15,000 staff to deliver know-how, solutions, services and training with speed, discipline and commitment. SAS has 83,000 successful sites worldwide, including over 160 in Malaysia with 96% satisfaction. The organisation invests 27% in R&D for continued relevancy, producing best in class solutions and to anticipate clients’ future problems now.
The gamification session consisted of three scenarios and three rounds with delegates divided into five city councils. Teams (councils) were provided with a list of solutions to choose from to help resolve their scenario. Solutions had been pre-classified according to optimal/non-optimal answers but were not revealed to the teams. The greater the number of optimal answers chosen by teams as their recommended solutions, the more points they received.
Teams were also able to provide wild card answers which were solutions of their own. The suitability of these wild card solutions would be determined by the game facilitators.
Gamification Session I
Scenario 1 was building a city of the future / smart city. With the increase in population and diversifying of industries and economies, advancement in technology and digitalisation, decision-makers who part of the city council should plan to ensure that the city keeps pace and provide the optimum infrastructure and services to the people, community and businesses.
There was a lot of discussion within each team and divergent views between the teams. After a robust round of discussion and interaction, the optimal solutions were shared:
- Identify all relevant sources of data (internal or external) that are available and relevant
- Obtain additional data that is deemed crucial to paint a clearer and holistic picture
- Prepare the data into a structure ready for analysis/analytics
- Explore the data by applying analytical methods
- Perform further analysis and scenarios with different variables and goals
- Identify key stakeholders that require the analysis and their specific requirements
- Share and collaborate the analysis with other stakeholders to gather further inputs and additional data to refine the analysis
The SAS team also provided some additional insights on smart city development through applying the right tools and key capabilities in visual data analytics. The key capabilities are:
- Data preparation: Access to different data sources, training-validation data partitioning, feature engineering (e.g. parameters, interactions) and variable selection and missing values
- Data exploration and analytics: Discover relationships, trends, outliers, clusters, 3rd-party visualisations, forecasting and scenario analysis, decision trees and text analysis, auto-charting, suggestive visualisations, related measures and automated explanation.
- Interactive reporting: Responsive and precise layouts, dashboard creation, report formatting for user interactivity; filters, prompts, linking, etc, share, interact and collaborate
- Collaboration and info sharing: Mobile apps, desktop applications, web and other collaboration applications
- Predictive analytics
Gamification session II
Scenario 2 saw teams having to utilise analytics to predict and improve outcomes concerning their smart cities. The groups were given a catalyst project – flood prediction. As the first smart project, they were asked to leverage IoT and advanced analytics capabilities to help them predict the outcome planning and budgeting.
After another round of discussion and the teams’ choices tallied, the optimal solutions were shared:
- Define the overall objective, use-cases and key scenarios of the project
- Identify all relevant sources of data (internal or external) that are available and relevant
- Obtain real-time data from either existing equipment or sensors
- Design the overall solution architecture required to cater for the objectives, scenarios and data
- Define the models required for the use-cases and the results you would like to attain
- Develop the models required for each scenario using advanced analytics techniques such as AI/ML techniques to model the prediction
- Deploy the model, refined and improve it along with new data and scenarios
Relating to IoT in smart cities, SAS mentioned that leaders must lower response time and improve operational efficiencies. They should also be aware of the situation by providing real-time visualisation of a data emergency response and automatically alert its staff by having automated triggers on data. They must provide insight to manage preventive maintenance and provide tools and a forecasting model for predictive analysis. Alerting citizens using different media such as online apps and opt-in subscription for residents is also vital. Governments must also downstream regional and state partners for data integration. Lastly, prediction and analysis improvement by creating an anomaly model, predicting incident model and pre-event impact model.
Gamification session III
By completing their first catalyst project using AI/IoT, the councils now look to expand on other smart city focus area. One area that is of high visibility and top of the list of citizens’ concerns is escalating crime and illegal activities. While it is not under the jurisdiction of the city council to combat crime, the city, with its infrastructure (e.g., CCTV) and data (on citizen, location, events, etc.) would be able to provide valuable input for crime detection and prevention.
The teams now look to set up their city’s command centre equipped with the intelligent capability to monitor, detect, alert and prevent criminal events.
Different views and ideas relating to the last scenario were shared between each team. Their selections were tallied once again. The list of optimal solutions for the final scenario was revealed:
- Obtain more data from external sources (other agencies data, social media, news, blogs, etc)
- Setup your “command centre” structure with roles and responsibilities
- Define the entity or events that need to be monitored as high-risk for investigation
- Define criteria or rules for alerting on potential high-risk individual/events
- Determine the minimal attributes of the entity or events to form a case for investigation
- Design workflows to guide your team through defined tasks as they carry out everyday work
The SAS team, again, provided key capabilities of a visual investigator:
- Entity search
- Alert and triage
- Case and investigation management
- Social network analysis
Entities can be alerts, individuals, companies, specific transactions or scenarios. Searches can be performed on any data stored in the solution database. Simple and advanced searches are easily configurable as per user requirements.
Alerts are the ‘smoke alarm’ of the system. It can be generated from a combination of rules, models or manually where required. They are also created based on configuration, calculations scores and thresholds driven by the customer requirements. Each alert will be supported by a comprehensive set of information of why the alerts were generated, entity details, related hits and social network analysis.
Cases can be generated automatically or manually where required. They can be configured to support each capability, audit, investigations, collections etc. Cases can be populated with any of the data available in the solution that is needed to successfully close it and achieve the desired result.
Lastly, not to be confused with Social Media, Social Network Analysis provides a visual representation of the link between entities and other relevant information (such as phone numbers, addresses, relationships etc.) Social Network diagrams are generated automatically for every alert. They can also be manually updated.
The session concluded with a closing address from Nik Ariff Nik Omar. He thanked the delegates in attendance for participating and contributing throughout the session. He was confident that the exercises and discussions gave a deeper understanding of data and the different scenarios that come with it.
Mohit, after announcing the winners of the gamification sessions, also thanked the delegates. He acknowledged that governments are continuously trying to make decisions without having real insights and events, like the OpenGov Asia Tech Day go a long way in helping.
The reality, Mohit emphasised, is not about how much data you have, but about truly understanding the data you gather and store. More likely than not, governments will find the right response by unlocking the true value of data. From the feedback and interaction, he felt that much light had been shed on varying scenarios relating to data. He once again urged delegates to find the right partners on their data journey who could make their experience easier, smoother and effective.