We are creating some awesome events for you. Kindly bear with us.

Vietnam Ministry of Trade takes all public administrative services online

mage credit: Screen capture by Nhan Dan

The Ministry of Industry and Trade (MoIT) has made all of its 292 public administrative services online. They can be accessed on the Ministry’s portal.

166 of which are level-3 and level-4 services while the remainders are level-2, according to the Ministry’s Vietnam e-Commerce and Digital Economy Agency.

As per news reports, the agency’s data shows that more than 31,000 enterprises have so far used online services provided on the MoIT’s official portal. Last year, the Ministry processed approximately 1.54 million online applications, accounting for 99% of the total applications lodged.

The department’s head, Dang Hoang Hai, said that in 2016, the MoIT launched its public administrative service portal, which has been connected with the national portal of the same kind as part of the effort to foster the development of e-government.

The Ministry has developed level-4 online services for applications and inquiries regarding temporary imports for re-exports made by foreign contractors, the issuance of licences for use of industrial explosives, certifications for the free circulation of imported and exported goods managed by the MoIT, electricity generation certifications, certifications of goods’ origin, and energy labelling.

The Ministry has also added 30 new online services in various areas, including industrial safety, food safety, science and technology, competition management, international trade and heavy industry, while further promoting the National Single Window and ASEAN Single Window.

Vietnam’s online public services system has four levels, depending on the number of services it supplies. The higher the level is, the more services it supplies on the Internet.

  • Level 1: Procedures to fill in the required forms and information about the process, time, and service cost are available online.
  • Level 2: The service allows the user to download the required forms to be printed out and filled in later.
  • Level 3: The applicant can fill in and submit the forms online.
  • Level 4: Service payments can be settled online. Transaction results are available either online or by post, on request.

Through another government portal, residents of Hanoi and Ho Chi Minh City can now pay registration fees for their vehicles online.

Residents can bay online through the national public service portal, online payment channels of banks (Vietcombank, Vietinbank, Agribank, VPBank, MBBank, and BIDV) and payment intermediary service providers (the National Payment Corporation of Vietnam (NAPAS) and mobile wallet MoMo), without using cash or going to banks or treasuries as before.

As OpenGov reported earlier, now customers do not have to use paper documents to complete the procedures at the related traffic police agencies in order to register the vehicles.

The department said this pilot project will save money and time for taxpayers, contributing to modernising tax administration and collection in the state budget.

To pay the fees online through the national public service portal, residents must have accounts of the payment intermediaries and banks linked to the service portal.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

Send this to a friend