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Vietnam Ministry of Trade takes all public administrative services online

mage credit: Screen capture by Nhan Dan

The Ministry of Industry and Trade (MoIT) has made all of its 292 public administrative services online. They can be accessed on the Ministry’s portal.

166 of which are level-3 and level-4 services while the remainders are level-2, according to the Ministry’s Vietnam e-Commerce and Digital Economy Agency.

As per news reports, the agency’s data shows that more than 31,000 enterprises have so far used online services provided on the MoIT’s official portal. Last year, the Ministry processed approximately 1.54 million online applications, accounting for 99% of the total applications lodged.

The department’s head, Dang Hoang Hai, said that in 2016, the MoIT launched its public administrative service portal, which has been connected with the national portal of the same kind as part of the effort to foster the development of e-government.

The Ministry has developed level-4 online services for applications and inquiries regarding temporary imports for re-exports made by foreign contractors, the issuance of licences for use of industrial explosives, certifications for the free circulation of imported and exported goods managed by the MoIT, electricity generation certifications, certifications of goods’ origin, and energy labelling.

The Ministry has also added 30 new online services in various areas, including industrial safety, food safety, science and technology, competition management, international trade and heavy industry, while further promoting the National Single Window and ASEAN Single Window.

Vietnam’s online public services system has four levels, depending on the number of services it supplies. The higher the level is, the more services it supplies on the Internet.

  • Level 1: Procedures to fill in the required forms and information about the process, time, and service cost are available online.
  • Level 2: The service allows the user to download the required forms to be printed out and filled in later.
  • Level 3: The applicant can fill in and submit the forms online.
  • Level 4: Service payments can be settled online. Transaction results are available either online or by post, on request.

Through another government portal, residents of Hanoi and Ho Chi Minh City can now pay registration fees for their vehicles online.

Residents can bay online through the national public service portal, online payment channels of banks (Vietcombank, Vietinbank, Agribank, VPBank, MBBank, and BIDV) and payment intermediary service providers (the National Payment Corporation of Vietnam (NAPAS) and mobile wallet MoMo), without using cash or going to banks or treasuries as before.

As OpenGov reported earlier, now customers do not have to use paper documents to complete the procedures at the related traffic police agencies in order to register the vehicles.

The department said this pilot project will save money and time for taxpayers, contributing to modernising tax administration and collection in the state budget.

To pay the fees online through the national public service portal, residents must have accounts of the payment intermediaries and banks linked to the service portal.

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