Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

CEO Gavin Slater outlines five key priorities for Australia’s Digital Transformation Agency

CEO Gavin Slater outlines five key priorities for Australia’s Digital Transformation Agency
CEO Gavin Slater outlines five key priorities for Australia’s Digital Transformation Agency

Photo credit: DTA

Speaking an Australian Information Industry Association event, DTA’s CEO, Gavin Slater outlined five priority areas for the agency. The delivery of these priorities would require not just collaboration among all government agencies, but also public-private participation, as all the capabilities required are not present within the Australian Public Service (APS).

These priority areas are related to three broad objectives in the government’s digital transformation ambitions: 1) To see continued migration of government services to digital channels; 2) To significantly improve the experience for individuals and businesses; and 3) To get improved outcomes from taxpayer’s money spent on ICT.

The first priority for DTA is to develop a clear digital service delivery roadmap for the whole of government to ensure money is being invested in the transformation initiatives that will have the biggest impact on people using digital services.

The second priority follows on from the first. It is about improving the core platforms that support the big service transactions and life events, in order to enable the initiatives that have the most favourable impact.

“This means there needs to be ongoing regular delivery of increased functionality and improved user experience across platforms, like myTax, myHealth, myGov and business-facing platforms,” Mr. Slater said.

(DTA is working with the Department of Human Services to steadily improve myGov. A revamped version with a new look and feel was launched in May this year.)

There is also a need to rationalise and simplify government websites and millions of pages of content. But Mr. Slater clarified that he did not mean that one website is the answer.

Quick and easy online identification, verification and authentication of individuals and businesses would be key to this priority.

(In May, Australia post announced that it will work with the DTA to integrate its own identity technology into the Commonwealth's Digital Identity Framework.)

The third priority is to building capability to effectively monitor the performance of the whole-of-government ICT project portfolio. Mr. Slater explained that it would be an approach similar to how venture capitalists treat the businesses they have invested in, constantly scrutinising the performance of the portfolio to decide which projects they have low levels of confidence in and others that require an intervention to increase their chances of success.

The ongoing monitoring would allow DTA to identify successful initiatives, key delivery risks, areas of duplication, provide advice on remediation, and opportunities to leverage common platforms and cloud services.

(Earlier this year, the creation of a new Digital Investment Management Office within DTA was announced to provide a comprehensive picture of the government’s ICT and digital technology investments.)

DTA’s fourth priority is to continue to level the playing field for small and medium Australian businesses looking to do business with government.

The Digital Marketplace initiative currently connects 655 buyers and 533 registered sellers. 217 opportunities have been posted and more than AU$33.7m contracts have been awarded. But more need to be done.

Mr. Slater mentioned issues faced by small business owners. For example, there is still a lack of willingness on part of the government to move away from large entrenched supplier relationships and giving a chance to a small suppliers due to the perceived delivery risk. Another barrier is the upfront investment required to achieve the necessary security clearances for staff and product solutions before the small suppliers can work with government. Mr. Slater reiterated DTA’s commitment to eliminating these barriers to entry.

The fifth priority is to establish a sustainable program for uplifting the digital capability of staff across the public service

In support of this, Mr. Slater talked about plans to set up innovation labs in DTA’s Canberra and Sydney offices. The labs will provide the environment to bring in staff from across the APS.

“It will be where they can learn how to approach issues with a fresh perspective and with customer-centred design thinking, rapid prototyping, building alpha and beta versions, launching, measuring and iterating,” Mr. Slater said.

Read the complete speech here

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.