Close this search box.

We are creating some awesome events for you. Kindly bear with us.

New end-to-end paperless system at Family Justice Courts Singapore for protection and maintenance order cases

New end-to-end paperless system at Family Justice Courts Singapore for protection and maintenance order cases

Last month, a new comprehensive end-to-end IT system was introduced at the Family Justices Courts (FJC) in Singapore for dealing with applications for family protection and maintenance order cases.

Initially announced at the FJC’s work plan seminar in February 2017, the Integrated Family Application Management System (iFAMS) aims to bring together all whose work falls within the ambit of family justice on a single platform. Designed based on the entire case lifecycle, it ensures support even after orders are issued.

Phase 1 of the paperless system covers protection and maintenance orders, electronic case filing, tracking, workflow routing, case hearing and generation of electronic letters, Court Orders and statistical reports. Individuals seeking protection and maintenance orders no longer have to physically go down to the FJC to prepare their applications.

iFAMS allows users to prepare the application (for protection and maintenance order) from any terminal with internet access using their SingPass ID, resulting in shorter waiting time when they attend at the FJC or the authorised social agencies for further processing. The system allows multiple parties to view the e-case file at the same time for better case management.

Court notices, summonses and orders are auto-generated resulting in savings in processing time and costs, as well as reduction in human errors. Users can apply online for changes to court dates and learn of the outcomes via SMS, among others.

Users can check on case status, submit statements, affidavits and documents in support of their cases, and request for copies of court-related documents either before or upon case completion. Payment of prescribed fees for the applications can be made online using cashless modes such as e-nets or credit card.In addition to simplifying the application process, iFAMS enables applications to be processed at 6 different community touch points.

In addition to simplifying the application process, iFAMS enables applications to be processed at 6 different community touch points, such as family violence specialist centres PAVE and TRANS SAFE Centre.

Chief Justice Sundaresh Menon had highlighted its importance at the launch, saying, “Applicants may apply in a familiar setting where they will also be able to receive other assistance relevant to their specific needs. We believe that enabling them to do so within their community would alleviate some of the anxiety associated with engaging in litigation.”

iFAMS enables dynamic court orders, as each case is unique with different needs and circumstances. The e-minute sheets allow judges to effectively record proceedings and edit the court order as required. Cases that require special attention will be flagged out and documents can be sealed with restricted access to ensure confidentiality.

The smart infrastructure that iFAMS is built on, can support different subsystems in the courts and scales automatically on demand.

iFAMS can be accessed using SingPass ID for individuals or CorpPass ID if for entities that need to access iFAMS e.g. a law firm.

Future improvements

When fully completed, iFAMS will be integrated with other case management systems within the Courts systems, including the e-Litigation system and the Integrated Criminal Case Management System (ICMS) for Youth Courts cases, allowing staff to have seamless access to data across platforms.

To enable effective sharing of information agencies and enhanced efficiency and consistency, iFAMS will also be integrated with platforms of external agencies such as Ministry for Social and Family Development (MSF), Singapore Police Force (SPF), Singapore Prison Services (SPS) and the Legal Aid Bureau (LAB).

Generate statistical reports such as case volumes to enable staff to monitor and better utilise the Courts’ resources in serving the public.

iFAMS was developed using a microservices approach, which facilitates the flexible and agile deployment of services. Breaking down the application into smaller microservices, iFAMS can be updated by parts, providing continuous deployment and upgrade during court hours.

Featured image: Chensiyuan/ CC BY-SA 3.0


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.