Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Revamped version of Australian government service portal launched for improved user experience

Revamped version of Australian government service portal launched for improved user experience

Image: A user navigates the new look myGov (credit: DTA)

A revamped version of myGov was launched over the past weekend in Australia. with a new look and feel to give Australians a better online experience and easier access to important government services.

myGov aims to provide one-stop access to multiple government services. A myGov account provides secure access to a range of government services using a single username and password, a single inbox for messages from Centrelink, Medicare, Child Support and the Australian Taxation Office and a quick and easy way to advise selected member services about changes to users’ personal details. The number of daily logins has more than doubled during the past two years, and exceeds 242,000 currently. An estimated AU$150 million has been saved in postage costs, driven by the increasing popularity of the digital service, thereby benefiting taxpayers

Among a wide range of changes, the new myGov has a simpler design and layout for easier navigation. Member services logos are more prominent to make it easier to find the service a user needs. The Australian Government crest has been made larger. The language has been made clearer and simpler and the amount of information on the site has been reduced. In addition, the new myGov is more mobile friendly with a responsive design so users can access government services on the go with their mobile or tablet.

The Discovery and Alpha phases for myGov were completed at the Digital Transformation Agency (DTA). Digital experts then joined with subject matter experts from Department of Human Services (DHS) and Australian Taxation Office (ATO) to do user research and develop a prototype. The joint team then moved across to DHS to deliver the Beta product.

The DTA has been working with the DHS since mid-2016 to improve myGov. User research has been key to the process. Hundreds of hours of research has been conducted in more than 20 metropolitan, regional and rural locations. This included speaking with people from different walks of life, with different accessibility needs, of different ages, and in different geographical locations.

Thefirst round of changes was rolled out at the end of 2016, including making it possible for users to sign in with their email address rather than a system generated user name and the option for users to unlock their own accounts. According to the press release, these changes reduced incorrect logins by 37 per cent.

This latest update was driven by feedback regarding difficulty in finding services and some hard to understand information. Also, users wanted to be confident they were on a trusted government site.

The DTA and DHS will continue to work together and carry out further user research to identify opportunities for improvement.

Minister for Human Services, Alan Tudge said, “Our investment in myGov is transforming the way people do business with Government –making life easier for 10 million Australians.”

Assistant Minister for Cities and Digital Transformation, Angus Taylor commented on the benefits derived from the partnership between DTA and DHS, “We listened and we got it. The new look myGov also demonstrates how the DTA can partner with other agencies and departments to transfer skills and transform delivery.”  

Read the press release here


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.