Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Singapore’s GCIO on his focus for 2016 and the role of the CIO in Singapore’s Smart Nation

Singapore is building the capacity of the Digital Government into a force to be reckoned with! With the recent news of the IDA and MDA restructuring leading to the creation of the Government Technology Agency (GovTech), the Smart Nation vision is starting to take form right in front of our eyes.

OpenGov reached out to Chan Cheow Hoe, Government Chief Information Officer, Assistant Chief Executive (Government Chief Information Office), Infocomm Development Authority of Singapore, to get his take on the current ICT landscape in Singapore and how the role of the CIO has evolved over the years.

As the Government CIO, Cheow Hoe oversees Singapore Government’s central information technology systems and infrastructure, and drive the development and delivery of innovative public services for citizens and businesses.

Prior to his appointment, he has held senior appointments in international banks and consulting companies in areas of technology, operations, finance and business. Mr Chan graduated from NUS with a Bachelors in Accountancy and Wharton School with a MBA.

What is your current area of focus and your focus areas for the next 1-3 years?
As the Government Chief Information Officer, I oversee ICT initiatives to maintain the Singapore Government’s leadership position as an innovative user of infocomm technologies – to enhance public service delivery and connect citizens. One area we’ve recently been focusing on is government digital services.

For the coming years, this area will be key in our move towards a Smart Nation, particularly in the building up of the Smart Nation Platform, as well as digital and data services. That said, it is equally important for us to build internal capabilities and attract top-tier engineering talent, both Singaporean and foreign, for a stronger foundation.

How have your previous experiences prepared you for this role?
I’ve had over 20 years of management experience in overseeing IT development and systems, as well as leading IT professionals to deliver efficient and effective IT systems and solutions.

The experience of leading complex organisations through transformational changes and connecting IT to the needs of the company has prepared me well for this role to transform ourselves into a top digital government.

What are your thoughts on the role of CIO, and how this has evolved in the era of smart cities?
The role of CIO has been an insightful and encouraging one as my team and I have able to be part of the drive to develop and deliver innovative public services for citizens and businesses.

As we move towards a Smart Nation, I think the role of a CIO has evolved from a government-centric to a citizen-centric one; one that moves from a process-driven to a data-driven and agile one.

What is a data-driven government? How is Singapore working to better embrace data?
A data-driven Government leverages measurement and analysis to better react and anticipate the needs of citizens.

In turn, being able to predict and resolve issues faster or even before they’ve begun. We are building our internal capabilities by developing a strong team of software engineers and data scientists.

How do you predict digital government in Singapore will continue to change?
Amongst other things, we are focused on building our internal capabilities and leveraging emerging technologies and methodologies to find new innovative ways of delivering solutions and services.

While there is obvious value in being citizen-focused, digital plans must go beyond changes on the front line. Digital in the back office can bring about considerable efficiencies.

ACE Chan Cheow Hoe will be the keynote speaker at the upcoming Singapore OpenGov Leadership Forum 2016, be sure to stay tuned for our coverage!


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit