Close this search box.

We are creating some awesome events for you. Kindly bear with us.

World Bank’s ICT-driven initiative in Nepal for faster and seamless government-to-business services

World Bank’s ICT-driven initiative in Nepal for faster and seamless government-to-business services

A recent initiative led by the World Bank Group’s Trade & Competitiveness (T&C) Global Practice leveraged information and communications technology (ICT) to make government-to-business services faster and seamless, reducing the time and cost of starting a business and obtaining construction permits. In addition, critical information was moved to the cloud to improve disaster-resilience, ensuring that key data would be safe, facilitating post-disaster reconstruction and the restoration of business activities.

The project was initiated in 2010, in partnership with the International Finance Cooperation (IFC) arm of T&C and the Ministry of Industry in Nepal. The government continued its support for the project, notwithstanding the devastating earthquake in 2015.

A new online business-registration system was established at the Office of Company Registration (OCR), which works in close cooperation with the Ministry of Finance. This resulted in a 45 percent reduction in the amount of time it takes to register a company in Nepal. According to the World Bank post, the streamlined process has led to estimated private-sector savings of more than $5 million, and helped stimulate a 24.8 percent increase in the number of new companies being registered.

Processes at six government agencies were also simplified for faster approval of construction permits. Consequently, the time for issuing permits was reduced from 240 days to an average of 41 days.

This improvement helped inspire the United Nations Development Programme (UNDP) to support the development of an automated “eBuilding Permit System.” Subsequently, the Kathmandu Metropolitan City made the online submission of construction permits mandatory.

To promote interoperability and data-sharing within the government, as well as in  business-to-government (B2G) and business-to-business (B2B) information-sharing, the reform project supported the development of a government information infrastructure in which data is stored, not on hard drives or networks, but in the cloud, providing an easier, lower-cost method of storing, retrieving and sharing data. This is expected to reduce the average cost and amount of time needed for businesses to comply with government regulation by 25 per cent.

The cloud platform is also expected to have a positive impact on the government’s efficiency in delivering services to the private sector, such as processes for paying taxes; registering a business; and gaining a wide array of government-issued approvals, licenses and permits.

Going past the original scope of the project, about a dozen additional government agencies have chosen to use this cloud-based platform and more agencies intend to do so.

Online processes were further automated by deploying a system incorporating digital signatures and digital certificates. The ability to digitally affix signatures and authorisations onto electronic documents is vital for the online delivery of G2B, G2G and B2G services and it is critical to ensuring the security of transactions in the banking sector. Operationalising this capability is expected to result in an estimated savings of $6 million in compliance costs in Nepal. Moreover, it will help build much-needed public trust in G2B service delivery, as well as public confidence in the government’s ability to provide services with efficiency and security.

Birendra Kumar Mishra, Director General in Nepal’s Department of Information Technology has expressed hope that government agencies can now focus more on business aspects of their service delivery rather than be bogged down by having to worry about managing technology.

Read the article on the World Bank website here

Featured image: Sharada Prasad CSCC BY 2.0


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit