Close this search box.

We are creating some awesome events for you. Kindly bear with us.

EXCLUSIVE – Connecting all relevant agencies to National Single Window for Customs processing in Thailand

EXCLUSIVE - Connecting all relevant agencies to National Single Window for Customs processing in Thailand

OpenGov interviews Jedsada Ariyachatkul (Above centre), Director Information and Communication Technology Bureau at the Customs Department of Thailand, discussing ICT-related projects.

What are the areas of focus in terms of ICT at the Customs Department?

The government is driving a move towards digital for Thailand. All connections, all transactions have to be shifted to the digital mode.

The focus for us this year is developing the National Single Window (NSW). We are the leading agency for the project.  

The NSW system infrastructure has been officially in place, since October 2014. It supports both national and international data linkage and enables secure and efficient electronic exchange of trade-related documents through a single point of entry, in order to fulfil all import, export and transit-related regulatory requirements. Agents, brokers, all importers and exporters can submit declarations electronically and then make payments using electronic fund transfers or e-payment.

Thus, NSW serves as the touch point for synchronous processing of data and decision-making, creating a standardised and integrated environment for Customs release and cargo clearance.  Importers and exporters can track information they want to know. For example, they can track online when Customs is going to release the goods.

Our current objective is to connect to every agency. We have 33 agencies involved in the issue of licenses. NSW enables a paperless system, with electronic issuance of licenses.

         This year, we are trying to connect to maybe 80% of the agencies. As of September 2016, 25 agencies had completed the establishment of electronic data linkage to use for the customs formalities. In addition, 8 agencies had established data linkage for some kinds of goods. We want to connect to 100% of the agencies by next year. We have MOUs between the agencies to allow to use electronic exchange of  documents.


Have you faced any challenges in connecting the agencies, with regards to interoperability or other issues?

The agencies have their own business priorities. Budgets are also limited. So, the NSW connection might not always be the top priority. We go to each agency, speak to their senior management and bring them on board the implementation project.

The connection requires exchange of data between the agencies. So, the agencies have to adopt common standards. Often, many agencies are involved in controlling the same set of goods, whether agricultural products or pharmaceuticals. They have their own regulations, their own data systems, which are not standardised. That adds another layer of complexity. We have to create the standards and drive their adoption.

Are you using any kind of big data tools?

Not yet, but we have plans to use big data analytics to create an intelligent database for risk management.  

What cybersecurity measures are you taking?

We have all the standard security measures in place, such as firewalls, anti-virus solutions. During next year, we are going to take steps to counter Advanced Persistent Threats (APTs).


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.