Search
Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Mobile app released for digital payment of parking charges at all 1,100 public car parks in Singapore

Mobile app released for digital payment of parking charges at all 1

Above image: Screenshots from the app/ Source: Parking.sg website

From 1 October 2017, motorists in Singapore will be able to download the Parking.sg app on Apple App Store and Google Play Store. The mobile app is a quick and convenient way to pay for parking at all the 1,100 public car parks that currently use paper coupons (motorists need not use the Parking.sg app for short term parking at car parks implemented with the Electronic Pricing System). In the beginning, the mobile app can only be used for cars. It will be extended to motorcycles and heavy vehicles by the end of the year.

In line with Singapore’s vision to build a Smart Nation, the Urban Redevelopment Authority (URA), Housing & Development Board (HDB) and Government Technology Agency of Singapore (GovTech) announced the development of the Parking.sg app in May 2017.

At the 2017 National Day Rally, PM Lee Hsien Loong announced that Parking.sg will be available to the general public by October 2017. He said in his speech, “These small projects are instructive. They show what can be done. They help us learn and adapt to new technology in our daily lives and they prepare us to make bigger adjustments which are necessary later on.”

Motorists can use the mobile app instead of coupons to paying digitally for parking. They simply have to key in their vehicle number, select the car park, indicate their parking duration and start parking. Motorists have to activate the app to begin their parking session once they have parked their vehicle, as enforcement checks by patrolling officers will continue to be conducted.

The mobile app automatically calculates the charges that motorists have to pay based on 30-minute blocks. If motorists end their parking session earlier, they will receive a refund and will only be charged on a per minute basis.

The mobile app will also prompt motorists when the parking session is about to expire so they can remotely extend the duration of their parking session, if required, at their convenience.

Currently, the car park code is reflected on the main signboard at the entrance of public car parks, including prominent locations along kerbside car parks. As the car park code is a mandatory field to be filled before a motorist can start a parking session in Parking.sg. URA and HDB have installed additional signage to enhance the visibility of the car park code.

Motorists who wish to use parking coupons can still do so, as parking coupons remain in use.

Trials were conducted in two phases – from May to June and from July to September – to test the functionalities of the mobile app and its backend system to ensure their robustness to take a higher load of users. More than 15,000 public officers and selected members of the public participated in the trials.

The agencies have since incorporated feedback gathered from the trials, and improved the mobile app for better user experience. For instance, they added the parking history and notification feature that alerts the user before the parking session expires.

The development of this app has been described as an example of user-centric design. User feedback was incorporated early in the product development cycle through various trials and the product enhanced with new features along the agile, iterative process.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.