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The driving force behind digitalisation and how to make it work?

The driving force behind digitalisation and how to make it work?

Every organisation in the public or private sector, regardless of the industry, is eager to improve their day to day work and increase productivity. I am focusing on the public sector…

The question that is asked most frequentlyhow to have a consistent level of service, with high quality standards and providing customer or user satisfaction.

In my daily conversations with government, it’s become obvious that in the past few years, agencies in all nations, have tried various approaches to improve their processes, trying to automate where possible, to reduce manual handling.

The process

They initiate internal and/or external attempt through a business consultant firm, trying to map out current processes in order to start the journey of transformation. This is followed by digitalisation.
The next question is how to trim the fat from current process and enable a smarter way to achieve an outcome.

The execution challenge remains. It’s easy to discuss and express the importance of digitalisation, and the value-adds. But the hardest question is how to make it happen within an acceptable time and in a cost-effective way? AND – How to keep the business on-board? 

The next challenge is how to get the organisation to adopt changes, taking into consideration the business readiness and being fair. They will have legitimate questions: 

  • What does this mean to them?
  • How it will impact their day to day work?
  • Are they going to lose the flexibility and control they currently have and be at the mercy of IT?

Before even starting the process of digitising, CIOs have the tough job of getting everyone on-board by answering these questions clearly. 

How can you increase efficiency and reduce operating cost? How can you achieve more with current resources, to ensure lean operations, which would be cheaper and faster?

Organisations need to take cognizance of all the challenges from the beginning and have a macro-level view of what are the challenges that need to addressed at once. Otherwise it will remain theoretical. It will be another failed attempt at creating a new buzz word, words invented by large consultant organisation and die few years later (Digitalisation, Transformation, BigData etc.)

You have two driving forces, technology company and consultancy firm. The technology company tries to push products they built years ago, trying to align them with today’s business needs. For example, trying to sell CRM as a platform for digitalisation, which ends up addressing only a fraction of the problem.

The consultancy firm on the other hand tried to make the engagement longer and more complex, so that the assignment can be extended to meet and their quarterly financial result targets are met. Meanwhile, CIOs and businesses remain as they were, with added frustration, lots of Visio drawings, a pile of documents describing the problem they already know, and architecture design, which is way too complex to afford and implement.

Next we learn that the business has no more appetite for new adventures or theoretical ideas pushed by CIOs, promising something that was sold to them by clever IT salespeople and smart consultants. 

Businesses are seeking real innovation to improve the quality of work, provide flexibility, simplicity, mobility and enable efficiencies to achieve work / life balance.

We came to the realization that time and budget are key. Promising business improvement, which will be achieved after 18+ months, is no longer acceptable. 

The offer of even a remarkable solution becomes a hard sell to the business, if implementation timeframe exceeds 6 months. Due to the global economic downturn, budget is another key challenge. Every government and private sector entity is searching where to cut cost, so the days of large budgets to achieve so little are in the past.

How to manage operational challenges by enabling optimisation and increasing efficiency? With smart resource utilisation, using current manpower. It enables micro and macro details of day to day operation, tasks, progress, impacts and increases' resource utilisation based on their capacity. This enables clear visibility of the resource performance and demand.

There is still a gap between business demand and needs and what the technology and consultancy industries are offering. The speed at which the global economy is moving is much faster than what today’s methodology, approach and technology are offering. 

The important questions to consider going ahead: How do we shift from e-government to smart government? What macro strategies can be adopted to make real, pragmatic changes NOW?

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.