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New South Wales launches platform providing whole-of-government view of digital projects

New South Wales launches platform providing whole-of-government view of digital projects

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The New South Wales (NSW) Government in Australia has
launched a new platform where information
on all of the state government’s digital projects can be accessed in one place
for the first time. 

Earlier this year in May, the Government unveiled
its new Digital Government Roadmap to provide the backbone for the delivery of
next level, improved, user-centric services. ‘Customer experience’, ‘Data’ and
‘Digital on the Inside’ are the three priority elements for the roadmap, while
the four identified enablers are ‘Technology, ‘Cybersecurity’, ‘Legislation’
and ‘Delivery capability’. The roadmap mentioned that public view of progress will be
provided through publication of the Strategy, DGIPs and case studies of
exemplar digital government projects on the website.

Through data visualisation tools, this new platform enables
viewing 142 Government ICT (Information and Communication Technology) projects classified
by cluster: Treasury (2); Health (3); Education
(7); Justice (7), Premier and Cabinet (9); Family and Community Services (16); Transport
(19); Finance, Services and Innovation (23); Industry (28); and Planning &
Environment (35).

The projects are also
mapped to the one or more priority areas from the roadmap and are ranked by
budget. Projects with budget less than AU$1 million are categorised as small, between
and 10 million as medium or those with budget exceeding 10 million are
classified as major projects. Seventeen projects fall into the last ‘major projects’

Five projects exceed
AU$100 million in budget:

  1. ChildStory (Cluster: Family and Community Services) – Budget
    AU$103 million
  2. Intelligent Congestion Management program (Cluster: Transport) – Budget AU$123.1
  3. Digital rostering (Cluster: Health) – Budget AU$ 126 million
  4. Learning management and business reform HR/ Payroll (Cluster: Education) –
    AU$178.5 million
  5. Enterprise asset management program (Cluster: Transport) – AU$273.2

Brief summaries are provided for all the projects. A few additional
details are available at the moment for some of the projects, such as the

Digital Rostering: Under the Health cluster, this project is being implemented in
waves across Local Health Districts (LHDs) and Health Agencies with agencies to
be fully included by the end of 2018. Staff are being given access to a
self-service application, where they can monitor their rosters in real-time.
Casual staff will be able to receive notifications of available shifts, express
interest and book shifts. As rosters are built and modified, managers will be
alerted to over or under staffing and to potential violations of award
conditions. Measurable benefits include less overtime, improved accountability
for roster accuracy and better payroll accuracy.

Housing Connect Program: With a budget of AU$31 million, the project aims to make it faster
and easier for clients to apply for housing assistance or make a change to
their application. The MyHousing Applications Online service is available 24/7.
It enables clients to upload supporting documents and confirm identity and
income information online. Client application forms are then integrated automatically
into back end systems, significantly reducing administrative tasks. 95% of
clients have reviewed the online form as easy to use. There have been
considerable cost savings in the reduction of paper forms and administrative
tasks in processing.

NSW Planning Portal
(ePlanning) – This project under Planning and Environment cluster has a budget
of AU$53 million. The NSW Planning Portal developed
under it helps people conduct the business of planning their building project
at any time, on any Internet-connected device, and is designed to make the DA (development
application) submission process intuitive and easy to use. Once an online
application is made, its progress can be easily tracked. The Portal is reducing
the average time it used to take to investigate, prepare and submit a DA
from three days to approximately 30 minutes. This means back-office
savings, as well as less expense and frustration for NSW property owners and
building professionals. The spatial data which underpins the Planning Portal is
available for use by the wider community, for creation of other third-party
apps and services, in line with government’s commitment to open data.

Some other states in
Australia, such as Victoria and Queensland, also have ICT dashboards, providing information
on all major government ICT projects.

Access the platform


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