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OCBC Bank builds S$240-million cyber-secure regional data centre

OCBC Bank builds S$240-million cyber-secure regional data centre

On Mar 19, OCBC Bank announced
that it has built a S$240-million regional data centre to meet the group's
business needs and operational requirements for the next 30 years.

Cyberattacks and security breaches are the bane of
businesses, particularly financial institutions. To defend itself against such
dangers, the S$240-million state-of-the-art facility was purpose-built with the
key features of top security, high resiliency and energy efficiency.

Fully operational since the third quarter of 2017, the S$240
million facility sits on a land area of half a hectare – equivalent to half the
size of a football field – with a built-up floor area of 134,500 square feet
across 6 storeys.

“As the data centre is a critical and core facility for any bank, we wanted a dedicated data centre owned by us and not one that is leased. This is to ensure we can have full control over its security and design – so that it is completely tailored to our exact requirements. We therefore embarked on a four-year journey to develop our purpose-built data centre from ground up – being the first Singapore bank to do so. Putting together some of the most advanced security features, cutting-edge technologies and modern facilities was not good enough for us,” said OCBC Bank’s Head of Group Operations & Technology Mr Lim Khiang Tong.

As a purpose-built facility developed and owned by the bank,
the data centre is fully designed and customised to the precise needs and
requirements of OCBC’s business and operations. It is also cloud-enabled to
support the bank in its move towards a hybrid and private cloud infrastructure.

The data centre being wholly-owned enables the bank to have
absolute control on security and physical access, and eliminates the risk of
unavailability of space or capacity when needed. It also removes any risks
associated with interdependency on other tenants' activities, which is the case
in shared facilities.

It hosts thousands of devices with expanded capacity to serve the needs of the OCBC Group, including Bank of Singapore, OCBC Wing Hang, Great Eastern, Lion Global Investors and overseas branches across 18 countries.

“More importantly, we wanted to ensure that the transition and migration from our old facility to our new data centre was seamless with no impact to our customers – this was a huge feat considering the scale of our operations and the number of servers and network devices we have. We also had to make sure that this huge investment is ready to serve our expanding business for the Group for many years to come," Mr Lim added.

The facility boasts some of the highest standards in security, resiliency and efficiency in the region, to ensure enhanced security against cyber and physical threats, business continuity even in times of outages, and cost savings from energy efficiency.

High security

The OCBC data centre is designed to withstand external
physical threats, with blast-resistant building walls and reinforced perimeter
walls to prevent intrusion. It is also equipped with advanced security systems such as
biometric authentication via iris recognition and segregated security zones
with multiple entry barriers reinforce security and restrict access.

These security measures adhere to the Guidelines
for Enhancing Building Security in Singapore
, issued by the Ministry of
Home Affairs, to counter external threats such as terrorism.

The data centre is the first in Southeast Asia to have one
technology command centre monitoring and managing both cybersecurity and
day-to-day operations of core IT systems.

Smart voice-controlled assistants
such as Google Home and Alexa are also used in the technology command centre to
retrieve information and perform tasks such as call activation during crises.
Having these time-consuming tasks automated speeds up processes and frees up
manpower for more effective uses, such as key decision-making during incidents.

By not locating the command or nerve centres for
cybersecurity and data centre operations in different locations, coordination
in crises is seamless and responses are faster. This advantage, together with
the use of predictive analytics and big data, allows OCBC Bank to prevent 55%
of issues from materialising and resolve 62% of issues encountered right at the
onset.

High resiliency

The data centre is equipped with its own back-up power
facility that can sustain full operations for at least 48 hours – sufficient
fuel to fill up the tanks of 2,300 cars – when external power supply is cut.

In addition, the server rooms or data halls are designed to
be independent of one another, with separate and isolated power and cooling
systems.

These features enable the availability of banking services
24/7, with zero downtime even during power or system outages. This ensures any
fault that occurs in one data hall will be self-contained and not affect other
data halls.

High efficiency

The data centre was accorded the Building and Construction
Authority-Infocomm Media Development Authority (BCA-IMDA) Green Mark Platinum
Award – the highest standard attainable in Singapore for energy-saving design,
operation and management.

This was achieved by utilising water-based cooling systems
and cold aisle containment that reduce the energy required for cooling densely
packed servers, and diesel rotary uninterruptible power supply (DRUPS) system
that enables efficient power usage.

With 30% more energy-efficiency than other standard data
centres in Southeast Asia, it will reap cost savings of up to half a million
per annum.

“At the same time, we wanted to play our part as a good global citizen in minimising the carbon footprint from our facility. As data centres generally consume large amounts of energy, we set ourselves a target – to obtain the highest Green Mark award from BCA. I am pleased that we have achieved all the goals that we have set,” said Mr Lim.

Increasingly, organisations are tapping into data centres and
other data solutions to ensure their digital transformation journey is smooth.

As reported
earlier
, DBS partnered Cloudera to
build a
central data team and enterprise data hub, enabling DBS to scale out more
economically, and experiment more. The agility of the platform allows the bank
to explore use cases and iterate easily and quickly, without the need to worry
about ROI and build an investment case beforehand.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

PARTNER

As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

PARTNER

Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and consulting services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,800 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity, and service. For more information, visit www.ibm.com