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HKU AI startup receives Grand Award of Hong Kong ICT Awards 2018

HKU AI startup receives Grand Award of Hong Kong ICT Awards 2018

An artificial intelligence (AI) startup from the University of Hong Kong (HKU) recently won the Gold Award and the Grand Award of Hong Kong ICT Awards 2018.

Established in 2006, the Hong Kong ICT Awards (HKICTA) is considered the most prestigious award on information and communication technologies in Hong Kong.

This year, the Awards has attracted over 1,160 entries, in a total of eight award categories. To tie in with the Hong Kong Government’s vision for a world-leading smart city, three new awards, namely the Smart Living Award, the Smart People Award and the Smart Mobility Award were introduced to encourage development of smart products, services and mobile applications related to healthcare, households, tourism and healthy aging.

Speaking at the ceremony, Chief Executive of Hong Kong Mrs Carrie Lam congratulated the winners for their leadership, innovative products and solutions.

“The Government is determined to create a flourishing innovation and technology environment here in Hong Kong. But we cannot do it alone, which is why I am so encouraged by the winners of this year’s ICT Awards. More than building businesses, you serve as role models, inspiring our youth, showing them the way to a future that will surely reward us all,” she said.

Under the Smart Business Category, the AI startup Fano Labs, a spinoff company from HKU, specialises in speech recognition and natural language processing (NLP) technologies.

Fano Labs was co-founded in 2015 by Dr Miles Wen, a HKU Electrical and Elecronic Engineering (EEE) PhD graduate and Professor Victor Li, Chair Professor of Information Engineering, Department of EEE at HKU. The startup is also the first HK startup invested by Mr Li Ka-shing’s private investment arm Horizons Ventures.

The award-winning multilingual AI customer service system was developed with the technical focus in Chinese dialects processing and analysis to help enterprises conduct quality assurance and data mining in their call centres.

The system is developed by going through all previously recorded call centre agent interactions with customers. Recorded calls are checked over to ensure the agent has performed within the boundaries of the law particularly around financial services while recordings are used to evaluate staff, review customer feedback and train new call centre agents.

This saves time for call centre managers in quality assurance as the system goes through the entire log and suggests the recording and key excerpts that the managers should review.

Over the year, the HKICTA has become a breeding ground for outstanding innovation and technology enterprises in Hong Kong, with past winners triumphing in various regional and international competitions.

In 2017, a total of 11 past winners of the HKICTA have won at the Asia Pacific ICT Alliance Awards, the Global ICT
Excellence Awards and the Asia Smart App Awards.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.