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Chatbots to boost services of MSMEs

Photo Credit: Bandung Institute of Technology

The use of chatbots in the business world is gaining popularity both locally and internationally. However, it cannot be denied that the costs required to maintain it are not cheap and the activation of the system is not easy.

This is an issue that two students from the Bandung Institute of Technology, in Indonesia, decided to address.

According to a recent press release, Chatbiz.id is a robot chat activation application developed as a solution for MSMEs in Indonesia, which can be used through a line application.

Ease of use

The aim of the project is to provide MSMEs with a platform that will make it easier for them to obtain a customer service chatbot within 5 minutes.

Having an automatic admin, through the chatbot facility, will assist the businesses in promoting their product catalogues as well as respond to messages from customers.

The process is very simple. All they need to do is input data in the form of pictures, item descriptions and the corresponding item prices.

Benefits

The application is beneficial for MSMEs because it can minimise the operational costs of employee administrators by up to 80%.

When compared to the expense of having administrative employees, who can cost US$ 140 – US$ 281 (IDR 2 million to IDR 4 million) per month, chatbots are definitely more affordable.

Plus, chatbots are able to provide instant service.

There are currently 3 MSMEs engaged with the chatbot start-up. It was mid-2018 when the start-up was initially established and had received pre-seed investment.

The start-up hopes to expand and help more MSMEs and companies that are currently leading the country towards Industry 4.0.

National health data

In other news, members of the Community Service Team of the Department of Community Medicine, Faculty of Medicine at the University of Indonesia (UI) developed a website that presents Indonesia’s national health data in the form of interactive data visualisation.

This website addresses the difficulties in looking for health data in Indonesia that could aid in decision-making.

Going to the website, users can access a wealth of information on health data that suits their needs and will help them in making informed decisions

All the data pertain to Indonesia and are divided into provinces. They are displayed in the website in the form of graphs or maps.

Data displayed will include Nutritional Status, Infectious Diseases, Non-Communicable Diseases, Number of Smokers Every day, and Maternal Health, among others.

Data was obtained from trusted institutions such as the Health Research and Development Agency, the Ministry of Health, and the Central Statistics Agency.

Purpose of the website

According to one of the developers, the aim of the website is to make evidence of health research available for use by the community.

Before this, results of researches remained stored in computers or cabinets but not shared with the people.

Because of this, there is a disconnected communication between the researcher and the beneficiary.

PARTNER

Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

SUPPORTING ORGANISATION

SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

PARTNER

HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

PARTNER

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.