Close this search box.

We are creating some awesome events for you. Kindly bear with us.

New Two-Factor Authentication features provide convenience for SingPass users in Singapore

In collaboration with 




From 16 December 2020, SingPass users will have two new Two-Factor Authentication (2FA) options when transacting with government digital services.

The introduction of SingPass Face Verification and Multi-User SMS 2FA will provide more convenience and accessibility to government digital services securely. This is in line with the government’s efforts to build a digitally inclusive society by enabling digital access to government digital services for people from all walks of life.

Face Verification

With SingPass Face Verification, users can log in by entering their SingPass ID and password, followed by scanning their face on an Internet-enabled computer with a web camera, or a mobile device with a front-facing camera. Users without such devices can visit selected public locations equipped with this service, and more locations will be added progressively.

This technology is embedded with security measures to protect against fraud. For example, liveness detection technology is used to detect and block the use of a photograph, video, or mask during the verification process.

“We recognise that there are users who might not be as digitally savvy or able to navigate computers or smartphones. SingPass Face Verification as an alternative 2FA will be especially useful as it reduces the need to key in additional information like One-Time Passwords (OTPs). This option also serves our overseas Singaporean community who might not have a locally-registered number and are unable to receive SMS-OTPs,” said Mr Kwok Quek Sin, Senior Director, National Digital Identity.

Multi-User SMS 2FA

The Multi-User SMS 2FA is an extension of the existing SMS-OTP 2FA method. Users – who may require the assistance of others when transacting online – can opt to have their SMS-OTP sent to another SingPass user’s mobile number. For example, an elderly parent can choose to link his account to his child’s mobile number. With this, the child receives his parent’s SMS-OTP when the parent is transacting with SingPass. The child can then assist his parent in providing the 2FA to complete the transaction.

SingPass Face Verification and Multi-User SMS 2FA were launched ahead of the decommissioning of OneKey token in end-March 2021 – which was announced earlier on 31 March 2020. Together with SingPass Mobile and SMS-OTP, there are now four other 2FA options for the current OneKey token users. We are actively facilitating the remaining 120,000 OneKey token users to transit to these alternative 2FA methods, through direct mail, digital clinics and digital ambassadors.

There are currently three 2FA options for SingPass users – SingPass Mobile, SMS-OTP, OneKey token (to be decommissioned by 31 March 2021). These locations currently include IRAS Taxpayer and Business Service Centre, Our Tampines Hub’s Public Service Centre and CPFB’s Bishan Service Centre, and more locations will be rolled out progressively.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.