EXCLUSIVE: Malcolm Koh, Zendesk, on the role of AI and Intelligent Automation on customer engagement amid COVID-19
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Malcolm Koh, Customer Experience Strategist, APAC for Zendesk, discusses how AI and IA impacts customer experience programmes amid the pandemic.
Singapore’s Anti-Scam Centre to mitigate fintech crimes
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The Singapore Police Force has set up a dedicated unit within the Commercial Affairs Department to tackle scam-related online crimes.
Australia’s first space dedicated incubator program selects tech start-ups
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UniSA’s Innovation & Collaboration Centre announced that nine start-ups were selected for a place in the Venture Catalyst Space program, supported by the South Australian Government’s Space Innovation Fund.
Da Nang, Vietnam to focus on developing hi-tech, supporting industries
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The city is looking to attract investment from multinational companies, thus promoting technology transfer in supporting industries.
Tech empowers Indonesian migrant workers
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The tech developers aim to give Indonesian people abroad the flexibility to take full control of the money they earn with a more transparent approach.
AI and automation empower New Zealand’s healthcare sector
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The clinics’ usage of robotic process automation has been key in digitising mundane processes and better engaging customers—all without costing human jobs.
The Philippines to digitise bar examinations
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The Philippine Supreme Court has approved the plan for digital bar exams to be conducted in local sites, deviating from the tradition of it being physically held in Manila.