EXCLUSIVE: Malcolm Koh, Zendesk, on the role of AI and Intelligent Automation on customer engagement amid COVID-19
Malcolm Koh, Customer Experience Strategist, APAC for Zendesk, discusses how AI and IA impacts customer experience programmes amid the pandemic.
Singapore’s Anti-Scam Centre to mitigate fintech crimes
The Singapore Police Force has set up a dedicated unit within the Commercial Affairs Department to tackle scam-related online crimes.
Australia’s first space dedicated incubator program selects tech start-ups
UniSA’s Innovation & Collaboration Centre announced that nine start-ups were selected for a place in the Venture Catalyst Space program, supported by the South Australian Government’s Space Innovation Fund.
Da Nang, Vietnam to focus on developing hi-tech, supporting industries
The city is looking to attract investment from multinational companies, thus promoting technology transfer in supporting industries.
Tech empowers Indonesian migrant workers
The tech developers aim to give Indonesian people abroad the flexibility to take full control of the money they earn with a more transparent approach.
AI and automation empower New Zealand’s healthcare sector
The clinics’ usage of robotic process automation has been key in digitising mundane processes and better engaging customers—all without costing human jobs.
The Philippines to digitise bar examinations
The Philippine Supreme Court has approved the plan for digital bar exams to be conducted in local sites, deviating from the tradition of it being physically held in Manila.
