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Digitalisation a Necessity in Taiwan

Local firms are speeding up their digitalisation process to boost business, as the domestic COVID-19 outbreak has disrupted most commercial activities. As face-to-face contact is limited, digitalisation has become crucial not only for businesses but also for schools.

The recent rapid adoption of digital technology by local businesses would have been unthinkable more than a year ago. At the time, Taiwan had been successful in mitigating COVID-19. Local corporations were prudent about revamping older information technology infrastructure to keep up with the global digitalisation trend, but most office employees still worked in front of desktop computers at their office.

Taiwan’s small businesses were slow to transform digitally, giving the nation a lower ranking in the “digital observer” category than other Asian countries, according to the Small Business Digitalisation and COVID-19 survey released. Most countries fell in the “digital observer” category, the second of the survey’s four categories. Asia-Pacific small businesses mostly lagged behind those from the U.S. and Europe.

Taiwanese firms sped up their digital transformation to improve workflow and efficiency in the second half of last year, due to the COVID-19 pandemic. Commercial laptop shipments in Taiwan last year grew 15.4% annually as local companies invested in hardware in preparation for potentially requiring staff to work from home. Before last year, the computer market was long considered to have reached its plateau. Corporate operators were expected to buy more hardware in the first quarter of this year, up about 2% from a year earlier.

Regarding schools, most students had occasionally taken virtual classes, using remote education platforms as a supplementary tool rather than a requirement. Some teachers found it difficult to switch to the online education model after schools shut due to COVID-19. A remote schooling system supported by the Taipei City government, crashed as soon as thousands of students came online on the first day that school was closed. Taiwan’s education system needs to be more ready for remote schooling.

The pandemic has changed people’s lifestyles and business models. Digitalisation is no longer an option, but it is a necessity. Taiwan’s government agencies and private businesses should keep progressing to address the increasing needs of their citizens and customers.

Digitalisation can also empower Taiwanese citizens including women to gain personal and economic benefits. As reported by OpenGov Asia, the Taiwan government has taken steps to improve gender inequality in Taiwan, but progress in increasing women’s participation is still slow. According to recent research entitled “Digital Media: Empowerment and Equality”, digital media empowers female users and fosters gender equality in Taiwan. The study investigated the use of digital media, specifically social media, in the workplace in Taiwan.

The data for this study were collected through an online survey. Participants both female and male employees responded to questions asking whether social technologies could be a source of empowerment, leading to equality. The research discovered that both genders use social media platforms for business support, experience benefits, and believe that these technologies could provide empowerment for success.

Moreover, the finding revealed that the differences between women and men using social media were significant. Women in Taiwan have a higher awareness of the benefits of social technologies for business support and empowerment. Digital technologies can support female empowerment for tasks such as creating awareness, marketing, or building relationships. Women experience huge benefits from using these digital technologies, however, education was deemed to be a key factor for success in this area.

The findings from this study apply to the Taiwanese respondents specifically, but can be used to help empower women across the world. Women must take responsibility to use the tools and information to find their voice, create a network, and help others enjoy empowerment, success, and economic equality. Achieving gender equality is a challenge around the world, but Taiwan’s efforts to close the gap between men and women push the country in the right direction while adapting to the digital world.

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Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.

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As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.

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Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.

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SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.

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HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 

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IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.