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Digitalising Logistics to Solve Supply Chain Challenges in the Philippines

In the midst of the pandemic, MSMEs are still finding solutions on how to operate, support, and service consumers in a variety of ways. According to the Department of Trade and Industry’s (DTI) 2020 MSME Statistics, over 957,620 Filipino enterprises deliver goods and services to customers every day, accounting for 99.51 % of total businesses in the country under the MSME category. Most of these companies are conducting their operations online in order to survive and thrive.

Traditional logistics players continue to dominate the sector, but the transition to a “new normal” as a result of COVID-19 and Filipinos’ growing acceptance of digital technology has pushed e-commerce to the forefront. E-commerce revenue in the Philippines reached USD 840 million in 2018 and is expected to rise even further in the coming years.

However, according to a recent DTI survey to determine the level of digitalisation among Philippine MSMEs and how it compares to the ASEAN market, 73% are having difficulty digitising their operations. It is indicated that they are most in need of financial, marketing, content management, e-commerce basics, and starting an online business skill.

With this, the Philippines’ leading telecommunications services step up to the plate to assist MSMEs by introducing them to their partners who are already at the forefront of digital logistics. These businesses include telecommunications service providers and business logistics partners. One of its logistic partners is a tech-enabled company that offers a one-stop end-to-end exporting platform to all trading businesses worldwide. The other is a technology-enabled express logistics company that provides hassle-free delivery services to businesses of all sizes throughout Southeast Asia.

To familiarise MSMEs with the new insights, information, and personal and business experience provided by Digital Logistics, the Philippines’ leading telecommunications services provider is hosting a digital session” with industry experts titled “Rerouting your Biz with Digital Logistics.” This online event is the second instalment of a three-part web series on telecommunications services that covers the supply chain industry, specifically retail, logistics, and manufacturing.” This session will be less formal, less technical, and more approachable in terms of insight and information sharing from industry leaders to MSMEs in the realm of trends, practices and the world of online tools for specific business needs.

Moreover, to facilitate digitalisation in the logistics industry, logistics players should invest in digitalising their own businesses or participate in digital platforms. They can seize more opportunities presented by the Philippines’ growing commercial activity, especially in e-commerce, by transforming digitally. Businesses can seize more opportunities offered by the Philippines’ rapidly increasing commercial activity, particularly in e-commerce, by transforming digitally. Going digital will help provide transparency about order status, shorten lead times, and potentially reduce customs clearance time by up to 80%, taking only 3–5 business days.

OpenGov Asia reported in an article stating that one of the Philippines’ largest, most experienced, and most reputable logistics providers are on a mission to accelerate the success of Filipino entrepreneurs. The logistic company is introducing a new service to cater to digital sellers. The new delivery service is the company’s newest nationwide online pick-up and delivery service aimed at assisting online micro-businesses in the Philippines. Essentially, the service allows digital micro-enterprises all over the Philippines to immediately upgrade their logistics by becoming a partner.

The company believes that having an affordable and dependable pick-up and delivery service available to online micro-businesses is an important component of customer satisfaction and will allow them to attract more customers.

Furthermore, the company is more than a digital booking and delivery platform. It is a change agent and a source of growth for micro-entrepreneurs. As the service bridges gaps and connect disconnects to propel the current micro-entrepreneurship landscape to greater heights, it supports grassroots businesses, which are the backbone of the Philippine economy.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.