Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Improving Data Analytics in the U.S.

Information communication. Finger presses one of virtual screens. Mirror reflection

According to a new report, although 90% of state and local government agencies have improved their use of data analytics in the past two years, four out of five say the gap between how much data they collect and how much they use for meaningful analytics is widening.

A study also found that 89% of respondents agree that data analytics is “the lifeblood of modern government,” but 63% are still in the early to middle stages of analytics maturity, and only 36% grade their agency’s use of analytics to create meaningful information an A. What’s more, 78% of respondents said the amount of data their organisation collects is growing faster than their ability to keep up.

The biggest roadblock that they’re seeing is the lack of available resources — mostly as it relates to the workforce and talent — that can actually do something with the data. Specifically, 41% of respondents cited lack of staffing and workforce expertise as the biggest challenge to meaningful use of data, followed by a lack of data prioritisation from leaders outside the IT shop (37%), poor data quality (33%) and an inability to share information (27%).

To help close the gap and help identify a potential group of data management and analytic experts, more customers invest in training opportunities and increase automation to help take some of the pressure off an already overworked IT department.

The Chief Data Officer role is becoming more respected and important, too, with 74% of respondents saying their agency has one; 37% of them added the job in the past two years. CDOs can help forge a data-first mentality, look at problems from a data perspective and get buy-in from non-IT stakeholders. In fact, organisations with a CDO are twice as likely to say data management is their top priority, the survey found.

Although these challenges are consistent across large and small agencies — the fundamental need for meaningful data is the same — smaller ones more often lack budget or resources. Resources are needed both from a technical expertise perspective, but also culturally. It needs to fit into the initiatives that are set out and correlated back to the business of running the government.

The other side of that is leveraging that expertise to focus on expanding into opportunities where the experts can maximise the use of the data. Agencies expanding on AI and big data capabilities is a great example of being able to harness data to enhance the mission,  to help solve the business problems and to provide constituents with a better end-user experience.

Agencies of all sizes are struggling to see a return on investment in data management and analytics, the survey shows. The biggest benefit respondents report seeing is improved security (39%), while the smallest, at 32%, is improved accuracy and effectiveness in decision-making, although 53% of respondents noted improved data use for key decisions as an improvement in the past two years. Agencies are also looking to analytics to help them evaluate their cloud choices.

Adopting a hybrid cloud strategy requires agencies to have more in-house resources and expertise – a CDO, for example.  With the flexibility of being able to move workloads back and forth from localised data centres into the cloud, it is going to be even more of a requirement that is going to be able to manage those workloads.

A modern data experience should be very simple. It should be API-defined and easy, common management tools so that organisations can derive proactive analytics that is actionable at scale. It should also be seamless, so the customers have the opportunity to leverage the technology without having a big strain on management.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.