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Digital Government and Digital Identity in Singapore

The Digital Government Exchange (DGX) allows senior leaders from digital governments to discuss relevant issues related to digitalisation. Organised and hosted by the Smart Nation and Digital Government Group Singapore, DGX is a one-of-its-kind international platform that has developed a community of like-minded leaders, facilitating information exchange, sharing of experiences, mutual learning, and exploration of potential areas for international collaboration and cooperation.

The platform also features technical Working Groups (WGs) where countries and cities deep dive into specific subject matters pertinent to governments’ drive for digitalisation. Designed with the intent of providing an open conversation yearly, the DGX WGs bring together international experts in their respective fields to conduct in-depth analysis. The 2021 edition saw representatives share experiences and opportunities on the topics of Cloud, Digital identity, Data governance, and Digital maturity.

The cloud WG dwelled on the momentous shift in the delivery of private/public information systems, where a new service delivery model provides benefits including agility and velocity, innovation, digital transformation, scalability, resiliency, cost-savings, data security, and transparency. Policy approaches and technology strategies were shared on risk management with cloud adoption.

The data governance WG focused on key trends in data governance policies, data governance regulations, and data organisational structures in supporting member countries’ broader big data ambitions. The WG also produced valuable insights on data stewardship and how processes, people, and technology are key enablers of data governance.

The digital identity WG produced insights on how countries utilise digital identity and models that might enable mutual recognition and/or interoperability. Given the pandemic, information was shared openly on respective governments’ experiences with leveraging digital ID for appropriate COVID-19 responses.

The digital maturity WG developed a Minimum Viable Product (MVP) framework for understanding different levels of digital maturity and conducted research interviews with member countries to validate the 7 elements of digital maturity in reimagining and redesigning governments’ digital estate. These elements are user-centred design, a culture of digital by design, data-driven approach, appropriate technology and infrastructure, senior leadership buy-in and appropriate governance, appropriate institutional funding and capacity, and digital capability.

Given the COVID-19 pandemic, a special edition of the Digital Government Exchange Safe Travel Working Group was convened in 2021. Digital governments and smart cities discussed safe travel solutions such as the generation of digital health certificates, cross-border verification, and open-sourced technical specifications or frameworks.

Singapore’s National Digital Identity (NDI), is one of the Smart Nation strategic national projects. As a foundational digital infrastructure, the NDI is critical to achieving Singapore’s vision of improving the lives of citizens, creating opportunities for businesses, and transforming the capabilities of government agencies. Singpass offers Singapore residents greater confidence, convenience and accessibility when transacting with the Government and private sector, online and in person.

Moving forward, a wider variety of transactions will be conducted digitally, from verifying identity and health certificates to cross-border data transfers. The National Digital Identity is expected to support a growing range of use cases for digital identity. NDI is exploring new initiatives that build on the principle of adopting open standards which support interoperability with different digital services and international partners.

As reported by OpenGov Asia, Singapore and the United Kingdom will work more closely to facilitate digital trade between the countries by signing three Memorandums of Understanding (MOUs) in the areas of Digital Trade Facilitation, Digital Identities and Cybersecurity. The partnership will make digital transactions by businesses easier, safer and cheaper.

Under the Digital Identities Cooperation MoU, Singapore and the UK will work more closely to develop mutual recognition of digital identities between the countries. The MOU is an important step in the route to achieve interoperability of digital identity regimes between different jurisdictions, which can allow for more reliable identity verification and faster processing of applications, among other things.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


As a Titanium Black Partner of Dell Technologies, CTC Global Singapore boasts unparalleled access to resources.

Established in 1972, we bring 52 years of experience to the table, solidifying our position as a leading IT solutions provider in Singapore. With over 300 qualified IT professionals, we are dedicated to delivering integrated solutions that empower your organization in key areas such as Automation & AI, Cyber Security, App Modernization & Data Analytics, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Renowned for our consulting expertise and delivering expert IT solutions, CTC Global Singapore has become the preferred IT outsourcing partner for businesses across Singapore.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.