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Better Broadband for Smooth Digital Services Delivery in Dallas

Network infrastructure upgrades and coordinated efforts at the local level will support a better Customer Experience (CX). Improving cities’ digital service delivery and resulting CX improvements will hinge upon ensuring that residential areas have access to high-speed, low-cost broadband.

One of the primary challenges in the Dallas-Fort Worth area is upgrading broadband infrastructure, which varies across the metropolitan area. Northern portions of Dallas have been recently modernised, whereas southern areas are lagging. Network infrastructure investments are vital steps that will then produce an ongoing series of opportunities and the ongoing possibilities for economic growth, so it is important to make those investments.

Prior to the COVID outbreak, many residents were accessing digital services at libraries, community centres and other facilities with reliable, high-speed internet. When those locations shut down during the pandemic, many residents were unable to access digital services in a meaningful way. These helped officials understand that to successfully digitise government services, the city had to prioritise delivering internet access at residents’ homes and promoting equitable initiatives.

While cities and states are making improvements on this front, agencies must look at CX from a citizen perspective, rather than through an agency lens. Improving CX goes beyond computer or smartphone-based digital services, though. It’s about making all city services better for residents.

The Dallas Water Utilities Department is using Artificial Intelligence (AI), Internet-of-Things (IoT) and edge technologies to detect issues in water infrastructure before residents recognise problems in their homes. As an example, the water department is using sensors in its water metering infrastructure, which also helps monitor the flow and utilisation of water and detect breaks or leaks early, saving residents from paying large fees.

A recent study asked consumers to rate how well different industries, from airlines to grocery stores, understand and adapt to their needs. The federal government scored at the very bottom of the list, with only 33% of customers rating it as “good.” The Biden administration has ambitions to change that: As 2021 came to a close, President Joe Biden issued a key executive order requiring agencies to improve customer experience (CX) and service delivery for the American people.

The first step federal agencies must take to achieve compliance and accelerate improvement is implementing the right technology to make a meaningful and sustained impact. Collectively, government departments spend 9 billion hours on paperwork every year. To provide a simple, seamless and secure customer experience, agencies must modernise digital interactions, reduce administrative burdens and strengthen their use of timely, holistic customer experience data.

As reported by OpenGov Asia, according to a new report, although 90% of state and local government agencies have improved their use of data analytics in the past two years, four out of five say the gap between how much data they collect and how much they use for meaningful analytics is widening.

A study also found that 89% of respondents agree that data analytics is “the lifeblood of modern government,” but 63% are still in the early to middle stages of analytics maturity, and only 36% grade their agency’s use of analytics to create meaningful information an A. What’s more, 78% of respondents said the amount of data their organisation collects is growing faster than their ability to keep up.

To help close the gap and help identify a potential group of data management and analytic experts, more customers invest in training opportunities and increase automation to help take some of the pressure off an already overworked IT department.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.