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Indonesia Enhances Welfare with Digital Transformation

Abdullah Azwar Anas, Minister for Administrative Reform and Bureaucratic Reform (PANRB) stressed that government digitalisation is a primary driver in improving the quality of public services, which will contribute to an increase in people’s welfare.

He emphasised that bureaucratic reform must have an immediate impact on society. For example, bureaucratic reform must enhance investment and streamline corporate services, raising society’s economic level. An increase in the community’s economic level will undoubtedly have an impact on the declining poverty rate.

As a result, the government is attempting to optimise the Electronic-Based Government System (SPBE) to cover a wide range of activities, including digitisation of public services, poverty reduction, stunting reduction, and increased investment.

It is consistent with President Joko Widodo’s goal of reducing severe poverty to zero per cent by 2024. However, more depth and clarity are required in poverty reduction bureaucratic change and investment. Each national and regional government entity must know its unique roles and responsibilities in poverty alleviation.

“Digitalisation is one of our strategies for accelerating the achievement of national development goals, specifically the welfare of the Indonesian people,” Anas said at the 2023 Coordination Meeting of Regional Heads and Regional Leadership Coordination Forum (Forkopimda) in Bogor Regency, West Java.

Digital technology develops a data bank and speeds up the service delivery process. Public service is one of the critical outcomes of bureaucracy that can be assessed and felt first-hand. As a result, Minister Anas directed that all local government levels combine services related to districts, cities, and provinces.

Minister Anas is speeding up the development of digital Public Service Malls (MPP) in all regional governments. MPP Digital services in each area and central government services will be integrated with the Public Service Portal, which is now under construction.

This portal will employ the Civil Service Registration Number (NIK) for the public to acquire services. This approach lets consumers access various services by requiring only a single sign-in. However, Minister Anas is also concerned about the security of public data.

“Previously, the users needed to fill in the data repeatedly. It will no longer be filled in frequently in the future, but only once (for all digital services),” the former LKPP Chairman explained.

SPBE is concerned with the workings of government in general. With the use of technology, the bureaucracy will become more agile. A professional bureaucracy can analyse social and economic problems.

The Ministry of PANRB, in collaboration with the Ministry of Communication and Informatics (Kominfo), also bolstering public service digitalisation through the National Public Service Complaint Management System – People’s Online Aspirations and Complaint Services (SP4N-LAPOR!), Public Service Portals, and Public Service Malls (MPP) Digital. However, SP4N-LAPOR!, designated a general application, is still experiencing application integration issues. As a result, typical applications in the sphere of public services must be mapped to be incorporated into the Public Service Portal.

Furthermore, information and communication technology asset management, a series of processes for planning, acquiring, administering, and preparing hardware and software, is required to establish Digital MPP. The following point to make is about service management. User service procedures, service operations, and application administration are all part of service management.

The PANRB Ministry is optimistic that the SPBE architecture will help expedite digital governance in various ways. Another advantage of the SPBE architecture is that it enables the standardisation of information and communication technology (ICT), the quality of national digital services, and the convenience of government service integration through an interoperability mechanism.

In addition to the SPBE, the government has a thematic bureaucracy reform (RB) initiative. Poverty alleviation, higher investment, and expediting the President’s programme are among the aims of the Thematic RB. Simultaneously, the SPBE architecture serves as a fundamental framework for specifying the integration of business processes, data, and information, SPBE infrastructure, SPBE applications, and SPBE security to provide integrated SPBE services.


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