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Digital Transformation of Social Security Cards in China

The Ministry of Human Resources and Social Security supports innovative services for people’s convenience, such as “all-in-one online service” and “trans-provincial service,” which make people’s life easier.

According to the recently released “Digital China Development Report (2022)” by the State Cyberspace Administration of China, the number of users of electronic social security cards in the country has reached 715 million, and various online channels related to human resources and social security have served nearly 14.1 billion people.

Nowadays, electronic social security cards are widely employed in different fields of people’s livelihood services and have become a “favourite” for the masses to enjoy the fundamental carrier of people’s livelihood services comfortably and promptly.

The electronic social security card performs additional duties. Last year, 86 national services and over 1,000 territorial services were opened for the electronic social security card, and the public can receive the card through more than 480 APPs, small programmes, and other channels.

The electronic social security card also offers registration and identity authentication services for the national and provincial government service platforms.

There are 31 provinces that have issued financial subsidies to the people and farmers via social security cards, 25 provinces that have used social security cards for public transportation, and 30 provinces that have used social security cards to borrow books, access museums, exhibitions, and parks.

In recent years, the Ministry of Human Resources and Social Security has made significant efforts to create more advanced, smarter, more convenient, and more efficient human resources and social security services, as well as to promote the innovation and development of convenient services, such as one-stop services, and to continuously improve the satisfaction of the public.

China needs to make its social security cards digital for several important reasons. First, it saves time and money by cutting down on paperwork and making processes easier to follow. Second, it makes things easier for citizens because digital cards can be quickly accessed and used through mobile devices.

Third, it makes it easier to handle social welfare benefits and services by making it possible to track, analyse, and share accurate data in real-time. This digital transformation will eventually make China’s social security systems more open, lower the chances of fraud, and make them work better overall.

In May of last year, Guangdong Province introduced the “Guangdong Provincial Affairs” app that focuses on the long-term and high-quality development of mobile government services and actively promotes “one-stop service” for government, human resources, social, and public security services.

Guangdong Province relies on APP this year to continue to develop a service hub for people’s livelihoods, allowing them to do things more comfortably.

The Municipal Bureau of Human Resources and Social Security in Shanghai promotes the development of an efficient, collaborative, convenient, and intelligent online assistance model, focuses on deepening “one-stop service” reform and optimising the business environment, and further improves the level of online and offline intelligence of human resources and social services. Improve people’s feelings of gain, contentment, and security.

For the nation, managing human resources and social services via apps, public accounts, small programmes, and other “Internet + human resources and social services” platforms is now the norm.

Part of this is focusing on the needs of special groups such as the elderly, the human resources and social security system enhances traditional services, promotes the transformation of smart services appropriate for the elderly, and assist them in bridging the digital divide.


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