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Indonesia: ELSA’s Web-Based Solution for Research Facilities

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Nurbaiti Marsas Prilitasari, the Coordinator for the Directorate of Laboratory Management, Research Facility, and Science and Technology Area at the National Research and Innovation Agency (BRIN), explained that currently, the government is transforming to utilise ELSA as a service within BRIN.

ELSA, or Electronic Science Service, enables users to directly monitor the entire service process and obtain standardised service procedures. Nurbaiti mentioned that through ELSA, it becomes easier to monitor, analyse, and evaluate research facilities that are widely utilised, thus facilitating the planning of new research facility services.

Nurbaiti stated, “The advantages of using ELSA are its one-stop station, where the user can find web-based system, online PNBP payment (PNBP simponi online), online tracking, and Elsa point in one platform.”

ELSA is a public service innovation within the National Research and Innovation Agency (BRIN) that is integrated and web based. Within the ELSA application, there are numerous services available, including science services, laboratory services, and BRIN research facility services. The process flow for laboratory services includes Discover Services, Submit Service Requests, Payment, and Service Implementation.

Submitting a laboratory service request through the ELSA application consists of ten steps. Nurbaiti elaborated that the first step is for users to open the ELSA homepage at and proceed with registration before selecting the desired service. In the next stage, the user submits the service request, which goes through the acceptance status.

Following that, the user sends the sample or equipment to the designated laboratory address and undergoes verification of the request’s acceptance.

Additionally, Nurbaiti stated that the next step in the ELSA application process is obtaining price approval and making the payment.

After completing the payment process, BRIN will proceed with testing or calibration, generating a downloadable results report for the user through ELSA. The final step is retrieving equipment, where the user checks the service status, which should indicate “completed”. Nurbaiti emphasised that users must provide feedback or complete the Community Satisfaction Survey (SKM) during the reporting stage.

It is mentioned that ELSA brings about a more transparent and convenient laboratory service experience within BRIN. It simplifies the process for users as they only need to utilise one platform. Researchers can use ELSA as an open facility to facilitate their research activities.

Nurbaiti explained, “This platform is open for research infrastructure, including the Radiation Lab and Nuclear Research Facility, Laterio Lab (oceanography), Rocket Motor and Avionics, Energy Lab and Hydrodynamics, Motor Technology and Propulsion Lab, Remote Sensing Data Processing Lab, Integrated Traditional Food Processing with cGMP Standard, Structural Strength Lab, Bandung Advanced Sciences and Creative Engineering Space (BASICS), Biodiversity and Biological Collections, Integrated Genomic Biodiversity and Environment, Biosafety Level 3 and 2, Radiation Safety Technology and Metrology Lab, Aerospace Research Lab and Facility, and Other Technology Research Labs and Facilities.”

As of early July 2023, ELSA has already amassed over 20,000 users, with more than 6,400 users being external users from Non-Profit Organizations, Basic Education Institutions, Research Institutions, Government Agencies, and others.

Nurbaiti expressed her belief that this innovation will result in a more efficient service process within BRIN itself, making it easier for researchers to conduct their research activities.


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